First Niagara Financial Reviews | Glassdoor

First Niagara Financial Reviews

74 reviews

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74 Employee Reviews

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Pros
Cons
  • Lofty sales goals, systems and software are a step behind the competitor (in 4 reviews)

  • Upper management should be more organized with processes (in 3 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Amazing company to for. Provided great opportunities and covered tuition costs through Center for Financial Training. Gives back to local communities as well!

    Cons

    Sometimes the branches get to busy for the number of tellers on the line. Inconsistencies between branches and rules could become stressful.

    Advice to Management

    Have your computer system use photos- so when someone opens an account their picture will come up- tellers don't have to continually ask for IDA and customers don't have to get mad when they are asked eveyday.


  2. "Good place to gain experience, but the bank culture leads to lots of red tape and a very slow pace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at First Niagara Financial full-time

    Pros

    Great office culture, good benefits, lots of PTO, good work/life balance, great people.

    Cons

    Wages a bit below average, seniority > talent, bank culture is tight with costs and leads to slow processes to get certain things done.

    Advice to Management

    Consider raising wages to help retain talent.

  3. Helpful (1)

    "Dissapointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Developer
    Current Employee - Senior Developer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    PLenty of work, small company, great teams to work with.

    Cons

    Management is creating a gap between them and employees. Hostile work environment. Unwilling to listen or change. Only thing that matters is looking like they are making progress. All the decissions are being made by contractors.

    Advice to Management

    Change. Keep your promise of bringing work inhouse. Pick a strategy and direction and stick to the plan. See it through.


  4. "financial advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    growing company and great management

    Cons

    pay structure in banking is going down

    Advice to Management

    none


  5. "Senior management in Buffalo wants to transform first Niagara to the former Wachovia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lendinf in Harrisburg, PA
    Former Employee - Lendinf in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Financial full-time (More than a year)

    Pros

    Company is spending plenty of income on the technology road ways. Benefits are very good.

    Cons

    The culture is horrible. The sales pressure is very high with no recognition. Senior management will bring in there own people at any expense.

    Advice to Management

    Senior management hired new regional management that forgets how to reward top performers and not their l friends.


  6. "the worst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Niagara Financial part-time

    Pros

    paid holidays, pretty decent benefits

    Cons

    they expect you to bend over backwards for minimum pay

    Advice to Management

    pay tellers more than basically minimum wage!


  7. Helpful (1)

    "Disconnected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant
    Former Employee - Financial Consultant
    Doesn't Recommend

    I worked at First Niagara Financial full-time

    Pros

    Small regional bank with good presence

    Cons

    False expectations set. Company felt unclear with its direction. Pay was not on par with similiar competitors.

  8. Helpful (1)

    "Fast growing bank who are attempting to build a infrastructure to support the growing business."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at First Niagara Financial full-time (More than a year)

    Pros

    Heavy investment in IT coming in the near future. Lots of opportunity to find a project that interest you.

    Cons

    Infastructure is lacking. Company grew to fast and focused more on acquisitions then it did profitablility and internally.


  9. "LOTS of responsibilites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial full-time (More than 3 years)

    Pros

    You get lots of free stuff. Blankets, key chains, pens, etc.

    Cons

    You have more than one job to do and getting referrals means everything in the company. They have also been laying off people randomly and demoting some as well.

    Advice to Management

    Lower the teller referrals


  10. "Why can't I give this company zero stars? horrible pay and treatment of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller and Notary in Huntingdon Valley, PA
    Former Employee - Teller and Notary in Huntingdon Valley, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Financial part-time (Less than a year)

    Pros

    No pros but i guess there are worse jobs. Good part time job if you don't need to work

    Cons

    At FNFG they expect their employees to bend over backwards for the company as far as scheduling is concerned; however trying to call out due to an illness or providing less than two weeks notice for any time off is met with retaliation. I missed three days of work over the summer due to a medical procedure and two sick days. Due to this "pattern" of missing work (disregarding 11 months of working whatever hours asked and never calling out) I was informed that I was no longer in consideration for promotion from part time to full time. The pay at first niagara for a teller is not enough to support a single individual, especially if you need benefits. The pay for a teller is around 400 per week (assuming you are given 40 hours) the benefits cost 135 a week. Leaving about 900 a month before taxes for housing, food, and transportation. I was hired as a 35 hour per week part time employee and was reduced to 25 hours per week later with no notice. Luckily I was able to find another job and leave. First Niagara constantly changes their account requirements and fees while hiding notices to customers in small print on statements, leaving their tellers to explain the policy changes and new charges. the amount of responsibility and salesmanship that is expected at fnfg they grossly undervalue their employees. I would not recommend this company for a relationship for anyone as an employee or as a customer.

    Advice to Management

    Pay your employees a livable wage and stop lying to prospective employees about how many hours they will be scheduled each week.


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