First Transit Reviews | Glassdoor

First Transit Reviews

Updated September 20, 2018
305 reviews

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2.5
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Recommend to a friend
Approve of CEO
First Transit President Brad Thomas
Brad Thomas
104 Ratings

305 Employee Reviews

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Pros
  • "Management and trainers are good people" (in 9 reviews)

  • "The benefits are great if you are full time and the pay is competitive for a call center" (in 8 reviews)

Cons
  • "Very low pay for such a demanding job" (in 20 reviews)

  • "Dangerously long hours, passive aggressive Dispatch, just too much" (in 10 reviews)

More Pros and Cons

  1. "Great company with great people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at First Transit full-time (More than 8 years)

    Pros

    People that you work with.

    Cons

    None that I can comment on.


  2. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Davenport, IA
    Current Employee - Customer Service Manager in Davenport, IA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at First Transit full-time (More than a year)

    Pros

    Local manager good to work for.

    Cons

    Repetitve tasks, lack of promotion opportunity

  3. "Tough work, exemplary management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Portland, OR
    Former Employee - Client Service Representative in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First Transit part-time (More than a year)

    Pros

    Supportive, caring management who tries very hard to accommodate employees

    Cons

    Client base can be very difficult and are often calling during moments of frustration with their transport


  4. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Philadelphia, PA
    Current Employee - Operations Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Transit full-time (More than a year)

    Pros

    The has great health care benefits for the employees.

    Cons

    The morale of the operators are very poor.

    Advice to Management

    Keep on requesting professionalism


  5. Helpful (1)

    "Unprofessional"

    StarStarStarStarStar
    Former Employee - Driver in Atlanta, GA
    Former Employee - Driver in Atlanta, GA
    Doesn't Recommend

    I worked at First Transit full-time (Less than a year)

    Pros

    Extra paycheck. Great area and great people to transport..safe area at hospital and campus,transporting students, doctors and law students. Easy job

    Cons

    Unprofessional environment period. Mgnt the main problem,low pay, too many old drivers stuck in their old ways..need change asap

    Advice to Management

    Retrain everyone. Too many Indians trying to be the chief


  6. "finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Transit full-time

    Pros

    clients are easy to deal with and overall not a lot of micromanaging

    Cons

    Have to work a lot more than advertised including holidays and a lot of blame pushed down from corporate to the locations even after receiving numerous heads up of the issues.


  7. "Treat Employees Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Driver in Anaheim, CA
    Former Employee - Bus Driver in Anaheim, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Transit full-time (More than a year)

    Pros

    Pros are great co-workers, great scenery, different walks of life, learn to drive a 40 ft. bus.

    Cons

    Cons are management sucks, morale is dropping, buses are always breaking down, attendance policy is unbelievable, constant workers coming and going.

    Advice to Management

    Need to treat employees a lot better and the attendance policy needs to be revised, also pay a little more.

  8. "Operator (Bus Driver)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in Gaithersburg, MD
    Former Employee - Driver in Gaithersburg, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Transit full-time (More than 5 years)

    Pros

    I liked my most of my passengers

    Cons

    The pay rate is VERY low. The company shows very little loyalty at the location level. Communication is unilateral - the company tells the drivers what to do, but doesn't care about input from the drivers.

    Advice to Management

    The drivers are responsible for the company's revenue. Pay the drivers what they're worth, and back them up when needed.


  9. "Coach Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach Driver in Tempe, AZ
    Former Employee - Coach Driver in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Transit full-time (More than 10 years)

    Pros

    They got their employees back

    Cons

    It's all about saving money

    Advice to Management

    Keep working heard


  10. "They can do better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First Transit full-time

    Pros

    Make a great deal of money with overtime!

    Cons

    Unorganized
    Creates problems unnecessarily

    Advice to Management

    Adhere to the 2 cons.


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