First Transit Reviews | Glassdoor

First Transit Reviews

Updated March 23, 2019
327 reviews

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2.6
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First Transit President Brad Thomas
Brad Thomas
112 Ratings

Employee Reviews

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Pros
  • "Management and trainers are good people" (in 10 reviews)

  • "The benefits are great if you are full time and the pay is competitive for a call center" (in 9 reviews)

Cons
  • "Very low pay for such a demanding job" (in 21 reviews)

  • "Bad management, low pay, long hours" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Positive Work Environment with Experienced Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clackamas, OR
    Current Employee - Anonymous Employee in Clackamas, OR
    No opinion of CEO

    I have been working at First Transit full-time (More than 3 years)

    Pros

    Room for growth if you are interested and motivated. The leadership team has many years of experience and deeply cares about the services that they provide as well as their employees.

    Cons

    Health insurance is high-deductible and expensive


  2. "Meet, Greet & Help the Community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Par Transit Driver in Roseville, MN
    Current Employee - Par Transit Driver in Roseville, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Transit full-time (More than 3 years)

    Pros

    Always meeting new people. On the road where time flies by.

    Cons

    Winter Road Conditions And Tough Schedules at times

    Advice to Management

    Be Fair to everyone!

  3. "Great Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clackamas, OR
    Current Employee - Anonymous Employee in Clackamas, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Transit full-time (More than 5 years)

    Pros

    Pleasant work environment and great supervisors

    Cons

    Lack of communication between corporate staff and leaders at locations


  4. "People are great. Uncertain future. Little or no effective communication from executive management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at First Transit full-time

    Pros

    The people in my team are great. The base salary is competitive.

    Cons

    Hard to break in to executive leadership.
    Same people get moved around. Little or no new leadership. Talent is not appreciated.
    Poor Benefits.
    Poor further education support.
    No clear processes or quality management system in place.
    Direction of the company is unclear.
    No effective communication from the executive leadership team.
    No business planning.
    No willingness to innovate or invest. Shareholders run the parent company and this ethos filters down through the divisions.
    Poor Benefits.
    Poor Bonus structure. No reward for working above and beyond.

    Advice to Management

    Innovate. Involve senior management. communicate effective at all levels.
    Bring in new talent.
    Invest in developing existing talent.
    Bring in a quality management system and standardize processes and procedures in operations and for support services.


  5. "Its a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paratransit Driver in Portland, OR
    Former Employee - Paratransit Driver in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Transit part-time

    Pros

    Lotsa work good training great place if you are a liberal or minority. Good safety practices.

    Cons

    No real employee support, Management goes through the motion of pushing the paperwork. Full time hours as part time and no real path to full time with benefits.
    Company controlled by City Bus Management and Union.
    Forced to join Union with ultra liberal agenda.

    Advice to Management

    Take better care of the employees.
    Union keeps the bad apples employed.


  6. "cool place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Transit full-time

    Pros

    none really it's everything okay

    Cons

    pay could have been better


  7. Helpful (1)

    "No supprt when forced to drive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Driver in Phoenix, AZ
    Former Employee - Bus Driver in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Transit full-time (More than a year)

    Pros

    Great people person job. Lots of overtime, Great trainers and fellow employee drivers.

    Cons

    Clicks on the race card. If you are African American you get special and easier routes. Example, I was waiting for a route and a girl said I don't know it and the lady smiled and gave her another route when I said the said thing I was forced to do it. No support when Having to work a forced double shift. I told them I have had less then 3 hours of sleep and was forced to drive a route. This happened to me 3 weeks later and I quite since I didn't want to loose my cdl and risk my life as well as the passengers I would be driving. I have said their are over 155 drivers you can pick to do this and not force me to repeat such an unfair time to not sleep and was just brushed off. the Union didn't help with this and told me I should have just drove.

    Advice to Management

    Clean out your clicks, if bedbugs are found in the building you should spray. Do not force drivers to drive if they DID NOT SLEEP and thank them for being honest and not have the bozo make routes that does not listen to drivers.

  8. Helpful (1)

    "hard work, low pay, no support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paratransit Bus Operator in Oceanside, CA
    Former Employee - Paratransit Bus Operator in Oceanside, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Transit full-time (More than a year)

    Pros

    they will hire anybody who can pass the physical

    Cons

    Long hours at low pay, constantly changing schedule, and an attitude that if something goes wrong or there is a complaint, you are fired.

    Advice to Management

    I am not sure anyone is managing this company .


  9. "Not a fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservationist
    Former Employee - Reservationist
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Transit part-time

    Pros

    High volume call center in a small group setting.

    Cons

    The management discourages personal interaction (friendships) between employees


  10. Helpful (1)

    "Lack of leadership in Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Transit full-time (More than 10 years)

    Pros

    Pay is better than most similar jobs in area

    Cons

    Poor Management, low morale,

    Advice to Management

    Need to take better leadership and proper management courses and lead by example, value your employees, communicate effectively, involve co-management and staff with input and operations aspects, always seek to improve quality of work and life for all individuals at the location.