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    First Transit Reviews

    Updated March 23, 2019
    327 reviews

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    2.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    First Transit President Brad Thomas
    Brad Thomas
    112 Ratings

    Employee Reviews

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    Pros

    • "Management and trainers are good people" (in 10 reviews)

    • "The benefits are great if you are full time and the pay is competitive for a call center" (in 9 reviews)

    Cons

    • "Very low pay for such a demanding job" (in 21 reviews)

    • "Bad management, low pay, long hours" (in 11 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Positive Work Environment with Experienced Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Clackamas, OR
      Current Employee - Anonymous Employee in Clackamas, OR
      No opinion of CEO

      I have been working at First Transit full-time (More than 3 years)

      Pros

      Room for growth if you are interested and motivated. The leadership team has many years of experience and deeply cares about the services that they provide as well as their employees.

      Cons

      Health insurance is high-deductible and expensive

    2. "Meet, Greet & Help the Community"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Par Transit Driver in Roseville, MN
      Current Employee - Par Transit Driver in Roseville, MN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at First Transit full-time (More than 3 years)

      Pros

      Always meeting new people. On the road where time flies by.

      Cons

      Winter Road Conditions And Tough Schedules at times

      Advice to Management

      Be Fair to everyone!

      3. Join the First Transit team
      See Our Latest Jobs

    3. "Great Atmosphere"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Clackamas, OR
      Current Employee - Anonymous Employee in Clackamas, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at First Transit full-time (More than 5 years)

      Pros

      Pleasant work environment and great supervisors

      Cons

      Lack of communication between corporate staff and leaders at locations

    4. "People are great. Uncertain future. Little or no effective communication from executive management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director
      Current Employee - Director
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at First Transit full-time

      Pros

      The people in my team are great. The base salary is competitive.

      Cons

      Hard to break in to executive leadership.
      Same people get moved around. Little or no new leadership. Talent is not appreciated.
      Poor Benefits.
      Poor further education support.
      No clear processes or quality management system in place.
      Direction of the company is unclear.
      No effective communication from the executive leadership team.
      No business planning.
      No willingness to innovate or invest. Shareholders run the parent company and this ethos filters down through the divisions.
      Poor Benefits.
      Poor Bonus structure. No reward for working above and beyond.

      Advice to Management

      Innovate. Involve senior management. communicate effective at all levels.
      Bring in new talent.
      Invest in developing existing talent.
      Bring in a quality management system and standardize processes and procedures in operations and for support services.

    5. "Its a job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Paratransit Driver in Portland, OR
      Former Employee - Paratransit Driver in Portland, OR
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at First Transit part-time

      Pros

      Lotsa work good training great place if you are a liberal or minority. Good safety practices.

      Cons

      No real employee support, Management goes through the motion of pushing the paperwork. Full time hours as part time and no real path to full time with benefits.
      Company controlled by City Bus Management and Union.
      Forced to join Union with ultra liberal agenda.

      Advice to Management

      Take better care of the employees.
      Union keeps the bad apples employed.

    6. "cool place"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at First Transit full-time

      Pros

      none really it's everything okay

      Cons

      pay could have been better

    7. Helpful (1)

      "No supprt when forced to drive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Bus Driver in Phoenix, AZ
      Former Employee - Bus Driver in Phoenix, AZ
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at First Transit full-time (More than a year)

      Pros

      Great people person job. Lots of overtime, Great trainers and fellow employee drivers.

      Cons

      Clicks on the race card. If you are African American you get special and easier routes. Example, I was waiting for a route and a girl said I don't know it and the lady smiled and gave her another route when I said the said thing I was forced to do it. No support when Having to work a forced double shift. I told them I have had less then 3 hours of sleep and was forced to drive a route. This happened to me 3 weeks later and I quite since I didn't want to loose my cdl and risk my life as well as the passengers I would be driving. I have said their are over 155 drivers you can pick to do this and not force me to repeat such an unfair time to not sleep and was just brushed off. the Union didn't help with this and told me I should have just drove.

      Advice to Management

      Clean out your clicks, if bedbugs are found in the building you should spray. Do not force drivers to drive if they DID NOT SLEEP and thank them for being honest and not have the bozo make routes that does not listen to drivers.

    8. Helpful (1)

      "hard work, low pay, no support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Paratransit Bus Operator in Oceanside, CA
      Former Employee - Paratransit Bus Operator in Oceanside, CA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at First Transit full-time (More than a year)

      Pros

      they will hire anybody who can pass the physical

      Cons

      Long hours at low pay, constantly changing schedule, and an attitude that if something goes wrong or there is a complaint, you are fired.

      Advice to Management

      I am not sure anyone is managing this company .

    9. "Not a fun place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Reservationist
      Former Employee - Reservationist
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at First Transit part-time

      Pros

      High volume call center in a small group setting.

      Cons

      The management discourages personal interaction (friendships) between employees

    10. Helpful (1)

      "Lack of leadership in Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Supervisor
      Current Employee - Operations Supervisor
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at First Transit full-time (More than 10 years)

      Pros

      Pay is better than most similar jobs in area

      Cons

      Poor Management, low morale,

      Advice to Management

      Need to take better leadership and proper management courses and lead by example, value your employees, communicate effectively, involve co-management and staff with input and operations aspects, always seek to improve quality of work and life for all individuals at the location.