FirstBank (Colorado) Reviews | Glassdoor

FirstBank (Colorado) Reviews

Updated February 26, 2017
118 reviews

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118 Employee Reviews

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Pros
Cons
  • Big time commitment takes away from work life balance, but frankly I enjoyed the work and the people so it wasn't all bad (in 12 reviews)

  • If you are an officer you will work very long hours with unreasonable expectations and little to no guidance (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Longmont, CO
    Former Employee - Bank Teller in Longmont, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FirstBank (Colorado) full-time (More than a year)

    Pros

    Upper management is great really cares about the employees and customers. Great benefits.

    Cons

    Local supervisor don't care about their employees. They are more concerned about how they look for headquarters. They degrade tellers and show favoritism. There are better teller jobs out there.
    Another item is the tellers still do all transactions manually. And tellers are not allowed to sit. They must stand during their 9 hour shift.

    Advice to Management

    Need to do put an undercover teller and get true feedback on how your teller lines are being ran.


  2. Helpful (1)

    "Good company, bad job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Officer
    Current Employee - Banking Officer

    Pros

    Really good people to work with, overall culture for staff is amazing. The customer service and products they provide are exceptional

    Cons

    As an officer you are taken for granted. Too many job responsibilities that you aren't compensated for with very little work life balance. They brag about being on Forbes 100 best places to work, but that is only accurate as a staff member. If you are an officer you will work very long hours with unreasonable expectations and little to no guidance. You figure it out or you leave and more times than not you only hear from your senior officers if something has gone wrong. The promotion structure does not take into consideration experience level of the officer separate from seniority. It's 100% based on how many years you've put in to the company even if you do triple the volume of someone at another location with the same seniority.

    Advice to Management

    Listen to your officer group. You ask for feedback regularly but the changes that you make never actually address the issues.


  3. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great chance to Network and socialize. It is pretty easy work with chances to earn extra money with cross-selling

    Cons

    Low pay and redundant


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  5. "Only work here if you become an Officer. Hourly employees; work load is ridiculous; underpaid and under appreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits. Headquarters finally remodeled.

    Cons

    Board members are dinosaurs. Work environment too restrictive. Hourly employees have no work/life balance. All bonuses and perks go to the exempt Officer staff.

    Advice to Management

    Treat all employees equally no matter their status on the hierarchy. When is the last time you did our jobs? Spend some time with the "lower class" EVERY year to appreciate what we do all day.


  6. "Decent place to work depending on the manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Professional in Lakewood, CO
    Former Employee - IT Professional in Lakewood, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FirstBank (Colorado) (More than 3 years)

    Pros

    Generally, good environment. Benefits and perks are good. Projects are prioritized. Most managers and officers are approachable and professional. Staff is friendly and easy to work with. Not a lot of the blame game going on.

    Cons

    Old school in technology, but they're working on it. Lots of silly rules. Too many meetings, not enough time to work on projects. Some managers and officers are narcissistic and arrogant. If you get one for a manager and they don't like you, your life will be completely miserable. I have heard they fire people for small infractions.

    Advice to Management

    Pay attention to your staff. Empower them.


  7. "Bilingual Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Boulder, CO
    Current Employee - Anonymous Employee in Boulder, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to start your career

    Cons

    Salary is not enough. The hours are long


  8. "Great Company, but growth is challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Accounts Representative
    Current Employee - New Accounts Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FirstBank (Colorado) full-time (More than a year)

    Pros

    Great Benefits, Nice Culture, Small company allows for better understanding of the industry

    Cons

    Lots of work for low pay (compared to amount of work given) Promotions based on tenure rather than skill, and the company is slow to advance with products

    Advice to Management

    Don't get stuck in the "good ol boys" club or hiring, and hire for talent rather than knowledge. Look for ways to boost employee morale. Follow through on planning for busier days and be more open to part time employees


  9. "Ego Driven Officers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Officer in Breckenridge, CO
    Former Employee - Banking Officer in Breckenridge, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FirstBank (Colorado) full-time (Less than a year)

    Pros

    - If you're an officer, compensation is comparable to the market you live in.
    - Health benefits are good, but expensive even as an officer.

    Cons

    - Management Trainees work long hours and are handed down tasks that other officers don't want to deal with including facilities concerns, snow shoveling, and dealing with personnel issues.
    - Senior officers have been there for 10 years+ (especially in mountain markets) and are set in their ways, are driven by their "status" in the small mountain towns, and have no connection to the employees they supervise.
    - As a Management Trainee, I had several staff members tell me often about how they never felt comfortable talking to senior officers about their concerns for fear of their jobs and they did not feel their voices mattered.
    - The bank is not diverse AT ALL at the officer level. Mostly white men and women at the officer level, which makes the tellers and new accounts staff feel no connection to the administration.
    - Compensation structure for staff just changed completely as of June 2016 and the entire roll out process was extremely secretive until it was released. A lot of staff members left shortly after.
    - Working in a mountain market is a nightmare because employee retention is poor. We couldn't keep a teller longer than 2 months for the year I worked there. This is partially due to the seasonality of the market, but also due to low employee morale.
    - Banking practices are old and outdated. Entries are still ran by paper and receipts are written by hand. While they've been talking about upgrading to an automated system for over a year, this still hasn't happened.
    - Monthly MT reviews are always about mistakes and things that need to be changed. Never any positive feedback. The feedback I received from the staff I supervised was always positive and helpful, but senior officers never had anything good to say.
    - Fear of making mistakes on a regular basis led to poor morale, fear of loosing my job, and fear of being documented for not having clear expectations of what was expected of me.
    - I would NEVER recommend this place to anyone. It is a toxic environment driven purely by the numbers. Officers don't care about their employees.

    Advice to Management

    - Listen to your employees.
    - Hire a more diverse Officer group.
    - Make an effort to say good morning to tellers and new accounts staff


  10. "Supervisors with "Attitude""

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Teller in Palm Desert, CA
    Current Employee - Teller in Palm Desert, CA

    I have been working at FirstBank (Colorado) full-time (Less than a year)

    Pros

    The physical environment is pleasant. Customers, for the most part, are nice and want to engage in conversation. A high percentage of co-workers are helpful and responsive to questions from new employees.

    Cons

    Supervisors seem to have "attitude" when asked questions and sometimes don't respond at all. While you are doing your best to serve customers, you get the feeling that you are annoying your supervisor. Learning "on the job" skills is a rushed process and training is not consistent.

    Advice to Management

    Teach communication skills to supervisors. Aloofness and attitude are not characteristics of a competent supervisor. Clear, consistent and open communication and maybe a positive comment once in a while would be welcome!


  11. "Good starter job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Denver, CO
    Former Employee - Fraud Analyst in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FirstBank (Colorado) full-time (More than a year)

    Pros

    Low stress environment. Lots of entry level positions.

    Cons

    Very little opportunity for advancement. Medical insurance is expensive.



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