FirstCare Health Plans Reviews | Glassdoor

FirstCare Health Plans Reviews

Updated Jun 20, 2019

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Found 102 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
31%
Recommend to a Friend
54%
Approve of CEO
Darnell Dent
48 Ratings
Pros
  • "Many staff are hard working both at front line and management levels(in 8 reviews)

  • "Laid back company and good work life balance(in 7 reviews)

Cons
More Pros and Cons
  1. Helpful (5)

    "Untrue reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lubbock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstCare Health Plans full-time for more than 5 years

    Pros

    Great company to work for in the area.

    Cons

    It's obvious from reading some of the recent reviews some in the company are very passive aggressive. I have worked for FirstCare for 6 years in another Dept. Outside of Customer Service and I work closely with the Director, because of her departments have been brought together. I have never heard her speak negatively in front management about other management as I am a current member of management. The new director...

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    Advice to Management

    Upgrade the training for new hires. Always more money.

    FirstCare Health Plans2018-10-17
  2. "Okay Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Data Analyst in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FirstCare Health Plans full-time for more than 5 years

    Pros

    Nice People in general at Austin location

    Cons

    CIO can be difficult to work with

    FirstCare Health Plans2019-06-20
  3. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Config 
    Neutral Outlook
    Approves of CEO

    I have been working at FirstCare Health Plans full-time for more than 5 years

    Pros

    Decent pay, Ok PTO, great employees

    Cons

    No paid holidays u have to use your pto. Not very transparent. Giing through a merger so alit of employee moral is down. We feel nervious

    FirstCare Health Plans2019-05-15
  4. "Sr. Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstCare Health Plans full-time for more than a year

    Pros

    There are no pros of working for this company

    Cons

    Horrible management, no structure, do not pay for sick leave, have a lot of favoritism

    Advice to Management

    Remove managers, allow for the employees to do their jobs

    FirstCare Health Plans2019-06-03
  5. "Changing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    Approves of CEO

    I worked at FirstCare Health Plans full-time

    Pros

    The employee relationships and all the work that was done prior to the merger to build the culture.

    Cons

    Company is going through a lot of change since the merger.

    FirstCare Health Plans2019-03-31
  6. Helpful (2)

    "Great People,but top-heavy management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    No opinion of CEO

    I worked at FirstCare Health Plans full-time for more than 10 years

    Pros

    Most employees truly care about their co-workers, community and the people they are helping.

    Cons

    Too many chiefs in the corporate office

    Advice to Management

    It's great to advance through technology and ideas, just don't chase after every new trend. Listen to people who work the front line every day in every department. They are your eyes, ears, voice, face, your best asset.

    FirstCare Health Plans2019-02-23
  7. Helpful (8)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Lubbock, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FirstCare Health Plans full-time for more than 5 years

    Pros

    Local history, ability to work with some quality people.

    Cons

    Poor local upper management. Poor hiring. Went from working as a company department to a call center type location. Unresponsive human resource department which appeared more concerned with possible lawsuits than protecting their employees from bullying, harassment and unethical practices.

    Advice to Management

    They wouldn't appreciate or consider any suggestions, comments or concerns.

    FirstCare Health Plans2018-12-17
  8. "Good company"

    StarStarStarStarStar
      Current Employee - Anonymous Employee in Austin, TX

      I have been working at FirstCare Health Plans for more than a year

      Pros

      Good management, they care about the culture of the organization

      Cons

      Sometimes communication is not clear

      FirstCare Health Plans2018-12-13
    • "My favorite job yet!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at FirstCare Health Plans full-time for more than 3 years

      Pros

      Small company with very family-like atmosphere, great work-life balance, always working to provide better work experience for employees

      Cons

      Need more flexibility when it comes to remote work opportunities

      FirstCare Health Plans2018-09-18
    • Helpful (18)

      "Hard pass"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - IT in Austin, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at FirstCare Health Plans full-time for more than a year

      Pros

      Descent as an entry level IT job with entry level benefits

      Cons

      The rise in this score has literally been a joke in the office, it’s the reason I’m posting. The IT department reads books like change the culture change the game but implements nothing the culture does not even slowly change. It can’t and won’t change till there is a upper management change. You can’t dismiss all of those reviews about IT and HR without seeing a partner. ITs major push is to press out projects...

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      Advice to Management

      Actually actively listen to employees. Replace the HR team and IT upper management, no change will be possible with that culture in place.

      FirstCare Health Plans2018-10-02
    Found 102 reviews