FirstCare Health Plans Reviews | Glassdoor

FirstCare Health Plans Reviews

Updated July 10, 2017
73 reviews

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2.5
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Darnell Dent
29 Ratings

73 Employee Reviews

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Pros
Cons
  • There are way too many VP's, Directors and Upper Management (in 6 reviews)

  • The lack of a work-from-home policy is a joke in this day and age (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Department Upgrades"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FirstCare Health Plans full-time (More than 5 years)

    Pros

    Firstcare is a nice mid-size company that is in the process of transitioning into a better culture.

    Cons

    I have been with the company a few years and it seems like areas such as facilities and purchasing are still in the stone ages and not service friendly, do not go above and beyond. More of a gossip gallery then embracing the culture the company is in the process of transitioning to. Always a problem not willing to go outside the box.

    Advice to Management

    Make changes where needed to get the company where it is trying to go.


  2. "I worked there for 6 years and enjoyed the people I worked with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Austin, TX
    Former Employee - Marketing in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FirstCare Health Plans full-time (More than 5 years)

    Pros

    Close to home. Flexible schedule. Nice people. Good location. Casual dress code. Good work hours. Fun people. Some ability for advancement in the company.

    Cons

    Pay is poor. Management isn't the best. No more fun activities for employees. There are way too many VP's, Directors and Upper Management.

    Advice to Management

    Stop treating the workers like they aren't worthy. Get rid of the high number of VP's, Directors & Upper Management. There's no need to have that many in a company.

  3. "Only as a last resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FirstCare Health Plans full-time

    Pros

    Can't really think of any.

    Cons

    Leadership has MAJOR problems. They don't listen to the front line staff. Don't expect any help from HR.

    Advice to Management

    Replace the leadership team, especially the HR department OR send them through extensive re-training.

    FirstCare Health Plans Response

    May 22, 2017 – VP Human Resources

    Thank you for sharing your perspective of the work environment at FirstCare. As with most companies, we are concerned when employees share that they feel management has not lived up to expectations... More


  4. Helpful (1)

    "Asho Malani"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Data Analyst III in Austin, TX
    Former Employee - Senior Business Data Analyst III in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I am missing Firstcare, and want to back

    Cons

    Nothing Bad, I enjoyed there


  5. Helpful (1)

    "Worst experience I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in Austin, TX
    Former Employee - Claims Analyst in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FirstCare Health Plans full-time (Less than a year)

    Pros

    The only pro is the flexibility of the schedule. You can come in between 6-9 and get off depending on your arrival.

    Cons

    There are far too many Cons to list; the key factors would be the disconnect between management and employee. The fact that an obvious problem exist when 95% of your work force is unhappy but upper management doesn't care and doesn't try to fake interest. HR is NOT there for the employee rather they are there to make you think your issue is invalid and fabricated. There is a lack of training yet an expectation for 200% performance from day one.

    Advice to Management

    Devise a training program that is efficient and effective and implement it; treat your employees as valued members of your team and not cogs on an assembly line.


  6. "COB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - COB Specialist in Austin, TX
    Current Employee - COB Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at FirstCare Health Plans full-time (More than a year)

    Pros

    Nothing pro about this company

    Cons

    Low pay without advancement opportunities

    Advice to Management

    Higher pay and better work life balance


  7. Helpful (4)

    "It used to be a nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstCare Health Plans full-time (More than 5 years)

    Pros

    There are still a handful of good employees left that want to do a good job.

    Cons

    Senior leadership has no idea what is happening and disengaged in the core business, we are continously putting out fires instead of proactively fixing issues, the I.T. department consistently cannot meet deadlines and it reverberates throughout the business, too many contractors that the company has lost its sense of pride and its mission.

    Advice to Management

    Make sweeping changes in management starting with the I.T. department and get rid of the contractors that have no interest in seeing the company succeed. Start promoting within instead of bringing in talent from competitors that will leave in a year. Get a CEO that is engaged and cares about his employees and the future of the company. Better benefit offerings that keep up with Austin that would help keep people. Address the very high turnover rate instead of just acknowledging it exists.

    FirstCare Health Plans Response

    Jan 26, 2017 – VP Human Resources

    Thank you for sharing your perspective of the work environment at FirstCare. As with most companies, we are concerned when seasoned employees share that they feel management has not lived up to... More

  8. Helpful (4)

    "Potentially great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lubbock, TX
    Current Employee - Anonymous Employee in Lubbock, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FirstCare Health Plans full-time (More than 5 years)

    Pros

    Great opportunity to learn and work with some good people. Good intention most of the time. Trying to improve!

    Cons

    Still major disconnect between corporate office and regional offices. Pay must improve soon to avoid mass exodus.

    Advice to Management

    Go to the employees and listen to them. Saying "we hear you" yet skirting the real issues will not fool anyone who really works hard for the company. You have to improve the work environment and basic infrastructure and prove you appreciate your employees.


  9. "IT Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Austin, TX
    Former Employee - Anonymous in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstCare Health Plans full-time (More than 3 years)

    Pros

    Work is great. Co-workers are even better.

    Cons

    Benefits suck, Sr. Mgmt Sucks even more. They say they listen via conducting sham surveys, few times a year and implement nothing meaningful. The compensation and rewards/recognition are sub-par.

    Advice to Management

    Kindly say what you mean and do what you say. No need to waffle.

    FirstCare Health Plans Response

    Feb 2, 2017 – VP Human Resources

    Thank you for sharing your perspective of the work environment at FirstCare. As with most companies, we are concerned when ex-employees share that they feel management has not lived up to... More


  10. Helpful (5)

    "Leadership is everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FirstCare Health Plans full-time

    Pros

    There are some truly outstanding people here.

    Cons

    The management mostly marginalizes outstanding people.
    HR (very disengaged)
    Overall leadership fails at the following:
    - Have passion for their mission
    - Consistently practice the values
    - Lead with hearts and heads
    - Constantly test themselves
    - Develop self-awareness from experiences…act on that awareness by practicing values and principles (unfortunately they are afraid of putting themselves at risk so they do nothing)
    - Drive by inner values as much as by a desire for external rewards or recognition
    - Identify and overcome their blind spots

    Advice to Management

    There are no bad teams just bad leaders.
    Focus on and try to understand your high attrition, because talent will leave a bad situation.
    Bad culture is usually caused by bad leadership


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