FirstEnergy Reviews | Glassdoor

FirstEnergy Reviews

Updated April 17, 2017
211 reviews

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Full-time Part-time

3.4
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Chuck Jones
17 Ratings

211 Employee Reviews

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Pros
  • Good pay for an internship program (in 16 reviews)

  • Employes receive good treatment good benefits and excellent pay (in 16 reviews)

Cons
  • No work life balance, forced overtime, very bad management (in 10 reviews)

  • Long hours -- there is no work/life balance (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Fortune 500, maybe. Terrible work environment, yes!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Distribution Associate in Brecksville, OH
    Former Employee - Distribution Associate in Brecksville, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good for people who don't want to excel/ those who want to show up at 7:30 and leave by 4:00 on the dot.
    Decent compensation.

    Cons

    Total disregard for employees wanting to expand/ explore other career opportunities.
    Incompentent management at all level.
    Does not listen to employees. Yearly reviews are totally subjective.
    Not willing to try new methods, even if they could result in huge savings for the company.
    FE is a typical public utility. Employees do not and are not encouraged to put in any additional work(parking lot is dead within 5 minutes of closing). Very slow and extremely resistant to change.

    Advice to Management

    Provide encouragement for employees to expand and grow within company.
    Encourage interdepartment communciation and relationships.
    Embrace new ideas and methods.
    Promote based on skill rather than seniority.


  2. "Poor at best, last ditch if you have nothing else!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lineman in Reading, PA
    Current Employee - Lineman in Reading, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are not very many compelling reasons other than it is work.

    Cons

    Poor management, old thinking with no new blood, required tools ofr job not present.


  3. "Use Them and their knowledge before You get used"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Akron, OH
    Former Employee - Senior Customer Service Representative in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstEnergy full-time (More than 8 years)

    Pros

    Do Not Waist Your Time

    Cons

    Management nothing but puppets for the Board of Directors, do not kid yourself otherwise. I have watched this company go from Excellent to Trash. Sad and a total shame. Money and politics are at the root of this. Keep your eyes and ears wide open all the time and your back protected. Keep the antidepressants close if you plan to stay more than 2 years.

    Advice to Management

    The Board of Directors and all of the management puppets that cater to them all need replaced from top to bottom. This is not a company to work for.


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  5. "Not a good Culture to work and be happy in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Akron, OH
    Former Employee - Business Analyst in Akron, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FirstEnergy full-time (More than a year)

    Pros

    Good Pay and good Location.

    Cons

    Culture leaves you questioning your decision to be employed there.

    Advice to Management

    Value your Employees.


  6. Helpful (2)

    "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reading, PA
    Former Employee - Customer Service Representative in Reading, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FirstEnergy full-time (More than a year)

    Pros

    OT available, Supportive co-workers, Decent benefits (once you're hired), Pension, decent pay for a call center.

    Cons

    Terrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.

    Advice to Management

    Be realistic when training new hires. All we heard was how wonderful the company is. Nothing was mentioned that it would be very difficult to obtain stats required. Our class of 25 had 8 left after six months and one left after 2 years.


  7. Helpful (2)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Akron, OH
    Former Employee - Business Analyst in Akron, OH
    Disapproves of CEO

    I worked at FirstEnergy full-time (More than 8 years)

    Pros

    Co- workers, especially those who worked hard to make end meet but did not get recognized for their hard work.

    Cons

    too political. If you work hard but your manager doesn't like you, that's it you're done. Promotion not base on performance but based on who you know. You could be a great worker and work for 15 -20 years, you will stuck in the same position forever.

    Advice to Management

    reward people for their performance. Get rid of those who under performed.


  8. Helpful (1)

    "Terrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Annual Bonuses are fairly decent

    Cons

    Too many to list in this section.

    Advice to Management

    Retire


  9. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    its the best place to work and build a career

    Cons

    love being able to work in difference place in my life and would always put my needs last

    Advice to Management

    would love to come in I love working with people


  10. Helpful (2)

    "Engineering department is horrible, terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering
    Current Employee - Engineering
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, benefits probably comparable i suppose. Lots of potential storm OT.

    Cons

    Management constantly in disarray and has power struggles between management. Stupid decisions are made in upper management, and there is an every man for himself mentality. Minimal chances for advancement unless you know someone. They get rid of low level workers, won't replace them and then hire more managers and directors. Have totally unreal expectations at employee level, and move people around into unwanted positions. Some groups are treated great, while engineering is constantly getting dumped on. Low level supervisors aren't allowed to make any decisions, they all have to be run up the ladder, and you many times never get an answer. Rule is by fear and intimidation in some groups. Benefits are barebones anymore. Steadily going downhill in my 13+ years of employment. Morale as bad as I have ever seen it.

    Advice to Management

    Treat employees with respect, and trust them to do their job. You get more out of someone by working with them instead of ramming everything down their throat. Be a leader instead of a "boss". Get input from people who know before guessing or making poor decisions that create more work instead of solving problems. Way top heavy in management, with a very confusing heirarchy. Need teamwork instead of playing the blame game all the time. It is a one department against the other mentality.


  11. Helpful (5)

    "Poor planning, poor budgeting, poor project managment, poor standards & design, poor construction, horrible managment..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electrical Engineer
    Former Employee - Electrical Engineer
    Doesn't Recommend
    Negative Outlook

    I worked at FirstEnergy full-time (More than a year)

    Pros

    Working with the same people as I did with my previous company and working with the same standards and practices as my previous company, before the hostile takeover.

    Cons

    FirstEnergy and their "legacy-Ohio-Edison-is-the-best-thing-since-sliced-bread-so-do-what-we-do-because-we-are-too-simple-to-even-think-about-adopting-others'-standards-and-practices" attitude and approach. Cut safety corners and budgets. Zero flexibility. Pile more work on before hiring more people. Waste government money on rediculous amounts of unnecessary contractors because of family ties with that firm, instead of hiring empoyees. They wait until the last minute to spend all their money. They paid less per position than the company they took over so they were upset they didn't get the same salaries. Did I mention they pay below market rate, when you consider their market extends from west most Ohio, to the east coast of New Jersey, and down to the very south of West Virginia, they pretty much set the market rate.

    Advice to Management

    Adopt some standards and practices from your individual companies standards. Dont lie to your employees. Be more respectful to your employees, specifically to your drafters, because you are not better than they are and they are people too.



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