FirstEnergy Reviews in West Akron, OH | Glassdoor

FirstEnergy West Akron Reviews

1 review



West Akron, OH

Recommend to a friend
Approve of CEO
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Chuck Jones
0 Ratings

1 Employee Reviews

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  • The company generally has good people, good pay and good benefits (in 19 reviews)

  • Employes receive good treatment good benefits and excellent pay (in 17 reviews)

  • Odd work hours and abundance of overtime makes it very challenging to have any sort of work-life balance (in 10 reviews)

  • No work life balance, forced overtime, very bad management (in 4 reviews)

More Pros and Cons

  1. "If you are able to give a lot of your personal time to your job, then this job would be great for you!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in West Akron, OH
    Current Employee - Customer Service Associate in West Akron, OH
    Positive Outlook
    Approves of CEO

    I have been working at FirstEnergy full-time (More than a year)


    Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.


    Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

    Advice to Management

    Increase start pay to assist in acquiring qualified candidates and aid in RETAINING existing employees. Try to offer a benefits package that is affordable based on pay being offered.

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