FirstMerit Reviews | Glassdoor

FirstMerit Reviews

Updated April 21, 2017
115 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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FirstMerit Chairman, President, and CEO Paul G. Greig
Paul G. Greig
55 Ratings

115 Employee Reviews

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Pros
  • great customers and great co-workers (in 4 reviews)

  • Great job great people, wonderful experience (in 5 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "sales sales sales customer service non existant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Aurora, IL
    Former Employee - Universal Banker in Aurora, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstMerit full-time (More than 8 years)

    Pros

    Close to my home. Really that is it.

    Cons

    We are nothing but your G number. You are expected to sell sell sell, but your products are the worst. I have 16 yrs banking experience.this is by far the worst company I ever worked for. Could not give your employees a increase but managment did. My branch manager was clueless, she thought calling people honey would get her by and it worked. Teller system is ancient update!!!!!

    Advice to Management

    Get a clue! appreciate your staff and your branches are vacant. Staff your branches.


  2. "Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstMerit part-time

    Pros

    Can not think of any

    Cons

    Very outdated slow computer system


  3. Helpful (3)

    "Very hostile work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Client Champion in Chicago, IL
    Former Employee - Senior Client Champion in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FirstMerit full-time (More than a year)

    Pros

    Other than the monday thru friday work hours no pros. Thankful they offered me a job when I needed it.

    Cons

    The Chicago management team is by far the most incompetent work of people I have worked for. I have been in banking for over 10 years and I have never seen such level of incompetency.
    Very hostile work environment.
    Only people who seem to get ahead are those who become best friends with the higher management team.
    Very discouraging working conditions.
    Very incompetent branch management.
    Very incompetent business partners.
    Really high turn over due to the lack of knowledge and lack of business sense.
    Seems like most of the managers are here for good and for the most parts are managers who are given a secon chance in management and cannot get a job else where making a very hostile environment to work in when you are trying to get ahead in your role.
    HR in Chicago is the worst. Even when you report anomalies and incidents at the office, they will not do anything about it.
    They don't have and easy to follow incentive program.
    They have very very old systems and it is very easy to loose track of things.

    Advice to Management

    Should consider to review the Chicago management team. If the branches are ranking low and loosing money is beacuse on an obvious reason.


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  5. Helpful (1)

    "Work Experience at First Merit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CC3 in Flint, MI
    Former Employee - CC3 in Flint, MI
    Doesn't Recommend
    Negative Outlook

    I worked at FirstMerit full-time (More than a year)

    Pros

    Co-workers are good people and make the day enjoyable

    Cons

    Terrible systems
    Doesn't care about their employees


  6. Helpful (4)

    "Unimpressive management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Manager
    Current Employee - Portfolio Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstMerit full-time (More than 8 years)

    Pros

    A pay check and a stable exmployer

    Cons

    Management is terrible. Communication is almost non-existent

    Advice to Management

    Sell the bank


  7. Helpful (3)

    "DO NOT APPLY AT THIS BANK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Champion
    Current Employee - Client Champion
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstMerit part-time (More than a year)

    Pros

    Absolutely NONE. I truly cannot believe how ignorant upper management is. If you are thinking of applying for a teller job just save yourself the hassle.

    Cons

    Just about every single aspect of the company. The teller system is ancient! We use DOS... yes as In DOS from the 80's. All management cares about is sales YET they don't want to staff their branches accordingly. As a teller you better have your referrals or you will be getting written up.

    Advice to Management

    Get a clue and at least pretend to care about the employees that YOU hire. If you want sales start making products that are sell able. Tellers cannot sell products when they are working for a company that treats them like pieces of crap.


  8. Helpful (3)

    "NOT A GREAT PLACE TO WORK AT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Champion in Grand Blanc, MI
    Current Employee - Client Champion in Grand Blanc, MI
    Doesn't Recommend

    I have been working at FirstMerit part-time (More than 3 years)

    Pros

    great co-workers, the clients are great. I do think there are a few fellow co-workers that would definitely throw you under the bus if it would benefit them.

    Cons

    Terrible work environment, awful management, non supportive work environment. Still using DOS.

    Advice to Management

    Try and make your employees feel like they are appreciated. It seems that you always remind us of what we are doing wrong instead of complimenting us on what we are doing right. I think upper management talks out of both sides of their mouths. They seem to make you think they like you just to gain your trust, then treat you horribly afterward. This company is terrible.
    CITIZENS BANK WAS A MUCH BETTER PLACE TO WORK FOR, AND I THINK MANAGEMENT TRULY CARED ABOUT YOU. FIRST MERIT NOT SO MUCH....


  9. Helpful (1)

    "DO NOT APPLY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cc1
    Current Employee - Cc1
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstMerit part-time (More than a year)

    Pros

    Customers are delightful..... The only positive is my co-workers. However, there are a couple of them that would throw you under the bus to benefit their own agenda

    Cons

    Upper management, bullies to their employees, they always make you feel like crap, and you get written up for everything. They are just awful. They force managers to write bad performance reviews if they don't like you, and move people around to other branches without even asking them, they just tell you, you have to go or else you don't have a job. Rude people...

    Advice to Management

    Be more supportive and reward your employees, with out them you would not have a bank!!!


  10. Helpful (2)

    "Don't Work Here; Don't Bank Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FirstMerit full-time (More than 10 years)

    Pros

    They've usually got openings if you're looking for work. Locations across five states. Branches are staffed by friendly people. Benefits are OK.

    Cons

    Just about everything. Company is focused on one thing - profits. Absolutely everything else comes in a distant second (customers, employees, service). Upper management makes a lot of promises and delivers on almost none of them. Focuses on new accounts and never seems to worry about all the accounts going out the backdoor. Teller system was old ten years ago. Supposed to have a new system coming in, but date keeps getting pushed further back. Employees are replaceable and they let you know that. Watch for branch staffing cutbacks coming in the not too distant future.

    Advice to Management

    Corporate culture is toxic. Corporate departments don't understand the concept of good customer service, let alone exceptional customer service. Until a change comes from the top down, I see no chance that this company will change. CEO and those that are his direct reports need to go.


  11. Helpful (4)

    "Management Top Heavy and Uncaring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Lender in Cleveland, OH
    Current Employee - Commercial Lender in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at FirstMerit full-time (More than 10 years)

    Pros

    People who work there are top notch. Wide Product Range and Good Marketing

    Cons

    Top Management is out for itself. It has no concern for employees or customers. All they care about is profits. Heavy on Top Managers who create their own silos. Line People have no authority or decision making capabilities. They want you to be a robot.

    Advice to Management

    Understand you are still a small local bank and not the large bank they think they are. Eliminate some layers of unneeded management and decision making.


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