Firstsource Solutions Reviews in Lake Katrine, NY | Glassdoor

Firstsource Solutions Lake Katrine Reviews

8 reviews

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Lake Katrine, NY

1.6
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Firstsource Solutions CEO & Managing Director Rajesh Subramaniam
Rajesh Subramaniam
1 Rating

8 Employee Reviews

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Pros
  • Friendly work environment (work from home) (in 42 reviews)

  • Firstsource builds a great work culture for the employees, work life balance is good which encourages employees to give their best (in 11 reviews)

Cons
  • Once you've passed the "academy" phase you're encouraged to try and not ask for help when needed from team leaders/supervisors (in 16 reviews)

  • No work life balance because of the split shift from so many months now (in 8 reviews)

More Pros and Cons

  1. Helpful (6)

    "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    You get to work by yourself & not be bothered by anyone, listen to ipod/audiobooks, vacation/personal/sick pay after 6 months, wear "normal" clothes, and get health/dental/eye benefits.

    Cons

    Not enough pay/horrible raises, there's a ridiculous "point system" for being absent and being late (even if you have a doctors note or emergency room note they don't care), in AM shift they watch over you like a hawk, you get judged on something called "uptime" which is how much time you spend away from the computer (this includes going to the bathroom.) You only get 30 minutes so if you are feeling sick, having bladder problems, stomach problems, cramps .. you're screwed. They don't care if you have a good excuse for needing to use the bathroom more often than others.


  2. Helpful (3)

    "Waste Of Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Operator in Lake Katrine, NY
    Former Employee - Data Entry Operator in Lake Katrine, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firstsource Solutions (More than a year)

    Pros

    Free food once a month
    Allowed to listen to (camera-free) mp3 devices.

    Cons

    Air quality
    Mold
    Mental health
    Lighting
    Poor management of resources

    Advice to Management

    Career opportunities are limited to your favoritism.

  3. Helpful (5)

    "A Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    Paycheck, and good health insurance package including dental and eye. Some coworkers have become great friends. That's about it.

    Cons

    Where to begin? Horrible management. Can only receive PTO after being employed there for one year minimum. After six months, you can "borrow" PTO from the next year but if you're terminated or quit before you're there one year, you have to pay it back from your last paycheck. Ridiculous 11 point system where you get one point for calling out and 1/2 point for being late/leaving early even with an emergency. Forget going home during a snow storm, they'll risk your life just for a couple keystrokes. EXTREME micromanaging. Higher ups are always in your face. Management has to have control over your every move. HORRIBLE pay rate!!! Almost minimum wage for New York for keying some complex work with lots of rules and regulations to follow. Only 30 minutes of uptime, or else you're screwed. They monitor everything! Too strict of a work environment for such a low paying job. Good luck trying to get a day off even when you have PTO to use. You're not allowed to use your cell phone even just to listen to music. Can't even have it on you in case of emergencies. Can't use any MP3 device with a camera or Wifi (even though the facility has no wifi). The overall atmosphere is like you're in a sweatshop or assembly line in a factory. The office itself is dirty and disgusting. Stains all over the rugs, and maintenance doesn't vacuum under the desks. There's dust and dirty everywhere. In the summer, it's hot in there and the winter freezing. They love to hire the weirdest, scariest, and strangest people you will ever see in your entire life. It's like the Island of Misfit Toys. The work is so boring and mindless you'll want to hang yourself at the end of every shift just to give yourself something to do.

    PLEASE DO NOT WORK HERE!! There are better jobs out there, and a lot of them pay more. I would rather do retail over this everyday. Turn around and don't look back!!

    Advice to Management

    Stop micromanaging and start paying more!


  4. Helpful (1)

    "Good for Short Term Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry in Lake Katrine, NY
    Former Employee - Data Entry in Lake Katrine, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Firstsource Solutions full-time (Less than a year)

    Pros

    They do try to honor and reward individuals who excel at their work. Coworkers were friendly and it didn't seem like too much of a hostile environment.

    Cons

    The work is dreadfully boring. Management is extremely focused on productivity, and threat of losing your job is highly prevalent. Seniority doesn't matter much for data entry folks.

    Advice to Management

    Get more punch in/out clocks. Hire more genuine individuals for upper and mid-level management.


  5. Helpful (1)

    "This is the Title of My Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Operator in Lake Katrine, NY
    Former Employee - Data Entry Operator in Lake Katrine, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Firstsource Solutions full-time (More than a year)

    Pros

    It's a job. It's better than collecting no wage.

    Cons

    Low hourly rate. Above minimum wage but not liveable.

    Advice to Management

    If you pay more and treat people with respect. Then quality employees will stay and put an end to the revolving door syndrome.


  6. Helpful (1)

    "bad bad bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Firstsource Solutions full-time (Less than a year)

    Pros

    Steady paycheck... thats about it

    Cons

    where do i begin? hahahah


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Current Employee - Data Entry Operator in Lake Katrine, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Firstsource Solutions full-time (More than a year)

    Pros

    - Easiest job you'll probably ever have
    - Paid to sit and key all night.
    - Can listen to music
    - Often there is OT available
    - Night shift differential
    - Promote from within

    Cons

    Low starting pay
    Occasional drama between other coworkers - annoying.

    Advice to Management

    Not enough 1 on 1 time with higher ups

  8. Helpful (2)

    "Good company if you can handle it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Katrine, NY
    Former Employee - Anonymous Employee in Lake Katrine, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Firstsource Solutions full-time (More than a year)

    Pros

    Pay is great for what the expect at least on the lower level positions lots of PTO offered and almost always lots of OT.

    Cons

    you are another cog in the wheel never forget that, management tries to make it feel better but your completely replaceable and they KNOW it.

    Advice to Management

    try to make your lower people feel more like people and less like replaceable parts.


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