Fiserv Reviews in Dublin, OH | Glassdoor

Fiserv Dublin Reviews

Updated February 8, 2017
37 reviews

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Dublin, OH

3.4
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
19 Ratings

37 Employee Reviews

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Pros
Cons
  • Work/Life balance can be a challenge (in 53 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 64 reviews)

More Pros and Cons

  1. "Senior Database Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, OH
    Former Employee - Anonymous Employee in Dublin, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Great benefits, culture & review process. Good overall environment, multiple group activities. Director was fantastic.

    Cons

    Long hours, directions/requests from multiple managers sometimes conflict, priorities shift quickly.


  2. "Card services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Card Services in Dublin, OH
    Current Employee - Card Services in Dublin, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    The people are fun and outgoing

    Cons

    Technical glitches and computer issues

    Fiserv Response

    Feb 9, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thanks for sharing your experience with our #FISProud culture. We use all forms of feedback to to improve our associates' experiences every day. We appreciate your dedication to our Card Services ... More


  3. "Corporate World Favoritism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Card Services in Dublin, OH
    Former Employee - Card Services in Dublin, OH
    Neutral Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Great people, Fun-Motivating work environment, Excellent benefits by far of any company I have worked for.

    Cons

    ALOT of favoritism, leadership/management being overly friendly with some employees, definitely a job where you need to become friends with leadership to move up and advance

    Advice to Management

    Treat all employees the same when it comes to clothing, beliefs(not just religious), attendance, performance and trainings for employees to advance their skills and have a chance for advancement within the company.

    Fiserv Response

    Jan 25, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for your feedback regarding your interaction with management. We appreciate hearing about your experience in our work environment and value your and all associates’ opinions as we strive to ... More


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  5. Helpful (1)

    "More engagement needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Traffic & Scheduling Analyst in Dublin, OH
    Former Employee - Traffic & Scheduling Analyst in Dublin, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    Health Insurance - really great choices even for entry level call center
    Rewards System - points get your prizes
    Lunch Program

    Cons

    Felt like an outsider, never comfortable with management, felt like you had to be in the "in crowd" to get recognized and opportunities

    Advice to Management

    With a company so big, allow the management team to really speak with the employees before concerns become problems.


  6. "A good company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Dublin, OH
    Current Employee - Business Analyst in Dublin, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Casual work culture, do your job and ask for what you want and management will help you grow into it, whether it include cross training or a certification or help with school.

    Cons

    If you're not asking for a challenge then you're not going to be challenged. It's easy to be overlooked by higher-ups.

    Advice to Management

    Invest time in the people who work for you.


  7. Helpful (2)

    "Operations department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, OH
    Current Employee - Anonymous Employee in Dublin, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great people
    Good hours
    Growth if your not highly need in the department

    Cons

    Pay horrible management not supportive leadership with no leadership high turn over an company just not care about it people.

    Advice to Management

    Communicate better and pay people what they are worth


  8. Helpful (3)

    "Good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Dublin, OH
    Current Employee - Business Analyst in Dublin, OH
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Steady job, managers have strong acumen and direction, performance reviews and goal setting are personalized and constructive, lots of areas to grow into

    Cons

    You can feel like "just a number", some roles have high turnover, communication within and between groups is nonexistent


  9. Helpful (2)

    "Fiserv"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Operations Supervisor in Dublin, OH
    Current Employee - Customer Operations Supervisor in Dublin, OH

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    Great benefits. Stable, growing company.

    Cons

    Work / life balance is an issue in some areas


  10. Helpful (7)

    "Poor management, bad culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, OH
    Former Employee - Anonymous Employee in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    For my position, I had the exposure to different projects in different department. So I got to know different LOBs which is why I chose to join the company at the first place.

    Cons

    Poor management, senior management are pushy and unreasonable, do not understand the business at all.
    Bad culture, no one can express their true opinions and no one has the gut to do so. Managers just simply follow unreasonable instructions from senior management even though they knew a lot of the decisions are wrong and unhelpful. Also when something screwed up, the first thing to think of is not how to fix it, but how to prove it is not their fault.

    Advice to Management

    Need some serious re-org.


  11. "Great Company with great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Dublin, OH
    Former Employee - Quality Assurance Analyst in Dublin, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 8 years)

    Pros

    Benefits
    Salary
    Cafeteria (w/ low employee cost)
    PTO

    Cons

    None, loved my time there



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