Fiserv Reviews in Phoenix, AZ | Glassdoor

Fiserv Phoenix Reviews

Updated October 18, 2017
30 reviews

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Phoenix, AZ

2.6
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
13 Ratings

30 Employee Reviews

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Pros
Cons
  • difficult work/life balance, no bonus for employees (in 63 reviews)

  • Upper management that does not care about employees or quality of work (in 70 reviews)

More Pros and Cons

  1. Helpful (3)

    "Management can make your shift a nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Card Services in Phoenix, AZ
    Former Employee - Card Services in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv (More than 3 years)

    Pros

    Free soda and coffee (if it's warm). Some pretty cool co-workers who are just grinding it out like you!

    Cons

    Lack of consistency with managers and leads, Shift changes that are voluntary yet mandatory.

    Advice to Management

    Treat employees with some tenure with more respect. Make lead/supervisor/management training better so there's an even keel.


  2. Helpful (1)

    "Don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Phone Associate in Phoenix, AZ
    Former Employee - Inbound Phone Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (Less than a year)

    Pros

    Casual dress code, benefits starts day one, ok hours, ok cafeteria. That is it for pros. Nothing else really positive about working here

    Cons

    Training is horrible, lacks a lot of engagement, below average pay, ridiculous cell phone policy, attendance policy is beyond dumb, the people there are not that approachable, the CEO needs to fire himself. If you got a job here, decline it. They hire anybody. It was a waste of my time working there and I did not make it out of training.

    Advice to Management

    Treat employees like adults. If FISERV responds to this. They better not reply with a cookie cutter response

  3. Helpful (2)

    "Leadership Role"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    outside of the call centers good place to work

    Cons

    the call centers are churn and burn, agent pay is considerable low. Lots of cliques within leadership and not enough focus on the employee.


  4. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    You can bonus every month.

    Cons

    Training is decent but you will have to fake it until you make it.

    Fiserv Response

    Mar 27, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We are on a long journey towards continuous improvement and uniformly positive associate experience, so we appreciate your hard work along the learning curve.


  5. Helpful (1)

    "Good for starter job! Needs improvement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Lunch program, drink stations.

    Cons

    Structured breaks, low pay, work/life balance, lack of job security, management.

    Advice to Management

    Please communicate effectively and understand your associates' roles. Furthermore, it is essential to communicate with other managers and management to make sure everyone is on the same page. Implement enhanced management techniques and stop hiring too many managers. Having 4 managers for one department will only make the work environment worse.

    Fiserv Response

    Nov 21, 2016 – Recruitment Manager: Social Media & Candidate Experience

    At, Fiserv we have made a commitment to being an excellent place to work by listening to feedback like this from our associates. We appreciate your sharing your experience regarding in our Phoenix... More


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Fiserv full-time (More than 5 years)

    Pros

    Tons of opportunity to learn

    Cons

    managerial styles are extreme, some too hands-off and others are micro-managers. Objectives are not well-defined.


  7. Helpful (1)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Phoenix, AZ
    Former Employee - Customer Care Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fiserv full-time (Less than a year)

    Pros

    Has a 24hr gym, benefits are available first day of hire.

    Cons

    Pay isn't great with type of work, at least in the department that I was in, management very close, not interested with helping associates move up in position.

    Advice to Management

    Actually provide promotions to the deserved employees, Guaranteed that the turnover rate will decrease.

  8. Helpful (2)

    "Positive and fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (More than 5 years)

    Pros

    Really nice people, everyone is friendly and the front desk staff are awesome. Happy I decided to come to work here. Café, gym and games on site. Can see myself continuing to grow with the company .

    Cons

    Can ask for too much extra hours

    Fiserv Response

    Aug 31, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We are so excited to see that your're enjoying our workplace culture and amenities! On behalf of all Fiserv associates, we thank you for your dedication to our customers and our business. We... More


  9. Helpful (3)

    "Teenybopper call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Fiserv full-time (Less than a year)

    Pros

    On site cafeteria and choice of benefits.

    Cons

    Pushy managers, horrible training, worst schedule and crap work morale. Since I have worked at Fiserv for about almost a year from day one I felt like I was under surveillance every minute and constantly lived in fear that they would end my employment at any chance they would get. The people who work at this call center know someone who knows someone from other places. If you like a prison like call center, then work here.


  10. Helpful (1)

    "Card Soultions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    try to keep it fun.

    Cons

    Overworked, no life balance, have to come in early to bring the computer up and all the systems on before you clock in if you want to be on time.

    Advice to Management

    Hire more people so the workload in is being yelled at by customers for 8 hrs straight.


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