Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated August 13, 2017
440 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
225 Ratings

440 Employee Reviews

Sort: PopularRatingDate

Pros
  • Very proactive in creating a positive work/life balance (in 206 reviews)

  • Ability to work from home for a Fortune 500 company (in 89 reviews)

Cons
  • difficult work/life balance, no bonus for employees (in 61 reviews)

  • Upper management has no clue what happens on a daily basis and middle management is just the bearer of bad news (in 69 reviews)

More Pros and Cons

  1. Helpful (13)

    "Corporate Greed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fearful of Retribution in Paterson, NJ
    Current Employee - Fearful of Retribution in Paterson, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Telecommuting allowed to ease cost of travel.

    Cons

    Pay increases only apply to upper management and not the workers that carry the day to day workload that makes the money for the company. Health insurance deductible gets higher every year while base salary doesnt increase. 1% increase only if you're lucky for most. Cant afford to be sick anymore between what insurance doent pay and the meager salary you bring home. Cost of living increases and million dollar bonuses are only for executives. Top management only concerned with numbers for stockholders, no concern for the quality of life of the workers. More jobs being outsourced putting Americans off the payroll to show profits for shareholders. Upper level making process changes are out of touch with actual processes in their ivory tower. Giving you a free bagel once a week instead of a decent wage. False publicity stating voted one of Forbes best companies to work for un America . HR organization is a joke, only for protection of Fiserv. Complain and find yourself out of a job. Sad when your weekends aren't yours anymore because your so overburdened with work and made to feel you're lucky to have a job. Depression sets in on Sunday. Layoffs are a regular event now, not a matter of if, just when.

    Advice to Management

    Appreciate the workers that make the company's profit instead of just exploiting them.

    Fiserv Response

    Jul 20, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We are very disappointed to hear this kind of feedback, and it has been shared with appropriate local HR resources so we can begin to address this as we strive to continue to excel as a FORTUNE™ Most... More


  2. Helpful (6)

    "Cut throat intense environment, horrible benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Alpharetta, GA
    Current Employee - Senior Business Analyst in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Challenging assignments
    Encourage collaboration
    Decent location in Alpharetta
    Enough parking with electric vehicle chargers
    On site car wash services
    Friendly front lobby folks

    Cons

    Cut throat environment
    Horrible benefits - very expensive who minimal coverage (medical); 401k match is negligible; R&R is almost non-existent; NO pension
    Communication
    External marketing does NOT fit internal experience
    No care for employees
    Technology company with horrible technology
    Too many people want to manage and do no work, not enough employees
    Too much work per employee because they are cheap and don't want to hire more people.
    "Collaborative" working areas (short wall cubes) are terrible to work in, highly distracting. No employee etiquette
    Management doesn't do what they say
    Do not provide resources to do the work
    Try to look like Google, but NO WHERE close to the Google experience
    Prompt flexible working environment (WFH) but actually do not want people to WFH. They want you in the office everyday

    Advice to Management

    Focus on developing loyal employees committed to your vision and provide manageable benefits.

    Stop sending messages about how awesome external sources say you are, and make it a reality to enhance the employee experience.

    Doing more with less is NOT working. Stop being cheap and hire enough employees to be effective (law of diminishing returns).

  3. Helpful (1)

    "Client Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Alpharetta, GA
    Current Employee - Client Service Representative in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    The ability to work remotely at least 2 days per week.

    Cons

    No room for advancement and other departments have a higher salary than others even though both have the same titles.

    Fiserv Response

    Jul 20, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to being an excellent place to work by listening to feedback from our associates. We appreciate your sharing your experience regarding compensation and our pay-for-performance... More


  4. Helpful (2)

    "Fiserv can't decide on what kind of company it wants to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Basic Employee
    Current Employee - Basic Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Competitive Starting Wage
    Flexible Work Locations

    Cons

    Job Insecurity
    Wage Stagnation
    Internal Communication
    Mass Resignations & Terminations

    Advice to Management

    Do what you can to retain the people who still care about the company and their respective areas. The massive internal losses among project staff and management combined with the increased focus on revenue pushed to every employee at every level has produced an unhealthy atmosphere. Every time a tenured leader resigns from the company the morale drops further. The best people are already gone and the remaining good ones want out. Value the people who value the company.


  5. Helpful (15)

    "Everyone is looking to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    Generally good comradery with team members, good pto time, decent benefits

    Cons

    Direction of the company is focused on share holders, no regard for working level employees, company has gotten too "big". Salary is far below industry. Tenure means nothing. No loyalty to the people that have stuck with the company for 10+ years.

    Advice to Management

    Focus on the people that keep this company functioning on a daily basis and less on making campus "pretty". No one cares about a t.v. screen displaying the time and weather being hung in the stairwell, they'd rather see a bigger paycheck and feel appreciated. Everyone feels expendable, fears for their jobs being shipped to India, or knows their opinion means nothing to the corporation.

    Fiserv Response

    Jun 27, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Your candor is appreciated, although it's disappointing that we have let you down. While we take feedback like this and share it with appropriate internal resources, we also feel that our culture is... More


  6. Helpful (3)

    "mostly negative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    I can't find pros to write about it. Believe me.. I tried

    Cons

    micro-management, low resources, behind in deploying the latest technologies


  7. Helpful (2)

    "Satisfactory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Lead in Dallas, TX
    Former Employee - Senior QA Lead in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    Good compensation. Small product teams are engaging--more responsibility, visibility, interaction with key decision makers and customers. Average benefits. Great support for career education.

    Cons

    Layoffs are common. Disjointed corporate culture. Bonus system is mysterious. Some job titles get a bonus irrespective of individual performance; other job titles with equal or greater impact get no bonus irrespective of good performance.

    Advice to Management

    Encourage collaboration. Reward performance.

  8. Helpful (11)

    "Laid-off After 22 Years Service With TotalPlus Group, 4 Years To Retirement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst, Senior in Austin, TX
    Former Employee - Programmer Analyst, Senior in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Excellent benefits, flexible hours, remote from home, many training sessions available on a variety of topics.

    Cons

    Poor management, poor planning, lack of creativity in how to best utilize employees' talent, too many meetings that accomplish nothing.

    Advice to Management

    1. Do a better job of matching employee talents with available work groups. 2. Do not mislead your employees regarding available assignments. 3. Before a layoff, consider asking an employee if he/she would consider a reduction in salary and/or a reduction in work hours.

    Fiserv Response

    Jun 27, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We appreciate you sharing this feedback, especially in the context of our pay and reward for performance culture. We take all former associates' opinions very seriously as we strive to improve... More


  9. Helpful (8)

    "Typical corporate environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Grunt Worker in Portland, OR
    Former Employee - Grunt Worker in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Some really fantastic people. I wish I had more positive things to say about working here, truly I do.

    Cons

    Runs lean, doesn't adhere to it's own policies, upper management is clueless about what goes on day to day to it's employees who work beyond reasonable hours. 24/7 shop should have shift workers even for customer service positions.

    Advice to Management

    Treat your employees with respect and don't run them into the ground.

    Fiserv Response

    Jun 27, 2017 – Recruitment Manager: Social Media & Candidate Experience

    This concerns us because this is not the kind of culture we strive to foster at any sites at Fiserv. We are committed to being an excellent place to work by listening to feedback from our associates... More


  10. Helpful (3)

    "Fiserv takes without giving back to its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Mary, FL
    Current Employee - Anonymous Employee in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    1) Nice office
    2) Good coffee
    3) Casual dress-code

    Cons

    1) There is an expectation to work evening, weekends, and holidays without compensation
    2) Unequal pay for women
    3) Little opportunity to advance
    4) Not LGBT friendly

    Advice to Management

    Treat your employees better, pay fairly, if you take a lot from your employees you have to at least give a little.

    Fiserv Response

    Jun 22, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to fair employment practices and to creating a positive and diverse workplace free from discrimination. If an associate feels that we have not upheld our responsibilities in this... More


Showing 440 of 2,051 reviews
Reset Filters