Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated May 22, 2017
537 reviews

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3.0
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
219 Ratings

537 Employee Reviews

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Pros
  • Very proactive in creating a positive work/life balance (in 196 reviews)

  • Ability to work from home for a Fortune 500 company (in 85 reviews)

Cons
  • difficult work/life balance, no bonus for employees (in 59 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 66 reviews)

More Pros and Cons

  1. Helpful (9)

    "Fiserv is not the most friendliest companies to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Mary, FL
    Current Employee - Anonymous Employee in Lake Mary, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Good compensation and flexibility

    Cons

    Dysfunctional work environment, poor management, and workplace harassment. An employee who left the company last year warned me that the manager I worked for was difficult to work with and was the main reason he left Fiserv. It was all true as the manager allowed workplace harassment to go on for months before I decided it was enough. The team I worked for was under staff and under a lot of stress and often acted unprofessionally. Lashing out employees in a disrespectful manner and getting into arguments. After numerous attempts to remedy the situation, I decided it was time to leave a very bad situation. This company is not one of the friendliest companies. It is one of the most prejudice and dysfunctional companies I have ever seen. If you want to work here make sure get on the right team with a good manager that respects diversity and does not cater to one race.

    Advice to Management

    Stop promoting slow unproductive workers and denying real talented people from achieving their goals because they are non-white. Learn how to put teams together that will mesh together, be polite, and show dignity and respect for your staff. Please end sexism in your company it was so obvious that no one will want to network with your staff. Good employees leave bad managers. It's time you wake up.

    Fiserv Response

    May 18, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to fair employment practices and to creating a positive and diverse workplace free from discrimination and harassment. If an associate feels that we have not upheld our ... More


  2. Helpful (3)

    "Nothing Fantastic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Indianapolis, IN
    Current Employee - Business Analyst in Indianapolis, IN
    Positive Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    -Great team to work with
    -Work from home flexibility
    -Good amount of paid vacation

    Cons

    -Products sold before they're ready
    -Below average salary
    -Below average raise


  3. "Management can make your shift a nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Card Services in Phoenix, AZ
    Former Employee - Card Services in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv (More than 3 years)

    Pros

    Free soda and coffee (if it's warm). Some pretty cool co-workers who are just grinding it out like you!

    Cons

    Lack of consistency with managers and leads, Shift changes that are voluntary yet mandatory.

    Advice to Management

    Treat employees with some tenure with more respect. Make lead/supervisor/management training better so there's an even keel.


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  5. Helpful (2)

    "it quality assurance analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Lincoln, NE
    Former Employee - Quality Assurance Analyst in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 5 years)

    Pros

    great people to work with and good benefits

    Cons

    Upper management not as concerned with producing a qulaity product as much as they are with profitability.

    Advice to Management

    concentrat on releasing product that functions properly rather than establishing unrealistic eadlines and doing whatever it takes to meet them.


  6. Helpful (3)

    "Big Company, good starter job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Lincoln, NE
    Former Employee - Software Engineer in Lincoln, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    Great starter job. Large corporation has it's own set of pros and cons. Lots of funding. Lots of people to get to know. Decent benefits

    Cons

    Often get stuck working on the same thing for your entire time there. Can feel a little like a "cog in the machine". Raises were abysmal.

    Advice to Management

    Don't hire people at a higher wage than someone there for multiple years that you gave barely a raise to. Also varying the types of work and projects for employees encourages growth and inventiveness.


  7. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY
    Negative Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (Less than a year)

    Pros

    Good company culture, rewards are given for good work.
    Managers really care about employees and communications are open, at least with my manager (She is awesome! I cannot be happier having her as my manager.).
    Frequent one-on-one meetings to go over weekly/monthly achievements/goals/whatever you want to talk about.

    Cons

    Training could be better: need more time and be more detailed, provide some time for us to go over the materials on our own.
    Make a move to hire the temps as permanent already, some of us have been temps for over 6 months and are still temps, a lot of us left because of the low temp pay & absence of benefits.

    Advice to Management

    Spend more time developing the training.
    Something needs to be done about the hiring: retain your people by making the temps permanent.

    Fiserv Response

    May 5, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for sharing your thoughts - especially valuable as a current associate! We're thrilled that our communication and management philosophy is working well for you. As well, we appreciate your ... More


  8. Helpful (1)

    "VP, Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Los Angeles, CA
    Former Employee - Vice President Sales in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv (More than 5 years)

    Pros

    Well run corporate company. Large, well known, credentialed

    Cons

    Divisional leadership and competency can vary greatly

    Advice to Management

    Hold all divisions equally accountable


  9. Helpful (1)

    "Significant changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Frisco, TX
    Former Employee - Manager in Frisco, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    People are amazing to work with

    Cons

    Leadership focused; not employee focused

    Advice to Management

    Listen to your associates


  10. Helpful (1)

    "Cust Ops anlyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Warren, NJ
    Former Employee - Operations Analyst in Warren, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    great work balance and comp

    Cons

    weak senior management and few career advancements

    Advice to Management

    na


  11. Helpful (9)

    "You're valued, until we don't need you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Brookfield, WI
    Current Employee - Product Manager in Brookfield, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    A good working environment and facilities with average benefits and flexible hours. People are very nice and bright. They love you while you are cheap and under 40.

    Cons

    Annual RIFs (layoffs). Instead of fixing their products and lack of management, they fire people to improve the bottom line. Profits are up, stock value is high, yet they cut profit sharing and lay people off.

    Advice to Management

    Do your jobs. Manage your people. Take responsibility and quick hogging all the money.


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