Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated April 27, 2017
201 reviews

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4.9
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
137 Ratings

201 Employee Reviews

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Pros
Cons
  • Work/Life balance is non-existent due to frequent layoffs (in 56 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 65 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Getting better all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources ... More


  2. "Fiserv senior management opened job requests and created position for me growing the Lk Mary Credit BU...by 1000%."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - You in Orlando, FL
    Former Employee - You in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Advancement. Opportunity. New Project experience. CAMARADERIE with team members at all levels...Milwaukee boot camp in January..Brrrrr.

    Cons

    Travel expectations though now they seem balanced with remote work combinations in conjunction with technology.


  3. "Excellent company culture, great opportunities for hard-working associates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brookfield, WI
    Current Employee - Anonymous Employee in Brookfield, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Strong focus on positive company culture
    Opportunity to innovate on solutions that help people better manage their finances
    Company on a sound financial footing
    Flexible schedule
    Talented and friendly people
    Real opportunity to contribute - ideas are listened to
    Excellent remuneration and competitive annual raises
    Opportunities for travel

    Cons

    Disparate workforce sometimes limits opportunities for facetime with people you work with frequently

    Advice to Management

    Continue to stay connected to associates, soliciting innovative ideas etc.
    Brookfield campus badly needs to be revamped to match the innovative, Fiserv-branded Alpharetta campus.


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  5. "Hands down Best Employer!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Buffalo, NY
    Current Employee - Customer Service Manager in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Competitive Pay, Fantastic Benefits, Employee Stock Purchase Program, More PTO than ever!

    Cons

    A perceived con may be that Fiserv expects a lot of there associates. Part of our culture is "Best people, Best Brand", therefore we

    Fiserv Response

    Mar 3, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thanks for the kudos! We do, in fact, expect a lot from our associates, and we are #FISVProud to hire, retain, and reward the best of the best!


  6. "Best place I've ever worked at!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cash Management Associate in Amherst, NY
    Current Employee - Cash Management Associate in Amherst, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Management and VP are all great people. Easy to talk to. They all keep you in the loop with what's going on in the company. If there's any changes the VP will personally hold a town hall for all the associates.

    Cons

    The pay could be higher. Bring back all the paid holidays off. It went from 8 to 6. Get an ATM on location.

    Advice to Management

    Keep doing what you're doing! Great company and great people working here!

    Fiserv Response

    Feb 23, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for the kudos! We're thrilled that associates like you have helped us become a FORTUNE Most Admired Company 4 years in a row! Stay #FISVProud!


  7. "Way to go Fiserv"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Engineer in Alpharetta, GA
    Current Employee - Senior Sales Engineer in Alpharetta, GA
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (More than 5 years)

    Pros

    Great CEO - full offering - great benefits - truly a great place to work.

    Cons

    Trying to become one Fiserv

    Advice to Management

    Continue one Fiserv - investment in people and a forward thinking on financial services.

    Fiserv Response

    Feb 13, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We are thrilled and humbled your experience has been so rewarding, especially as journey together towards One Fiserv. On behalf of all Fiserv associates, we thank you for your dedication to our ... More


  8. "Product Marketing Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Director in Atlanta, GA
    Former Employee - Product Marketing Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    Financially strong, growth oriented company with an exciting work environment. A great variety of solutions and the ability to move across different business units ensures employees always have options.

    Cons

    For senior roles, Fiserv tends to hire from outside vs promote talent within the company.

    Advice to Management

    Create a mentor program to nurture and groom internal talent and promote from within more often. You lose good people when you only fill senior positions externally.


  9. "Great environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in King of Prussia, PA
    Current Employee - Software Developer in King of Prussia, PA
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (More than a year)

    Pros

    Great env to work in
    Very enabling
    Positive competition
    Great mentors

    Cons

    Pay is not great
    After a few years job can become repetitive.

    Fiserv Response

    Jan 25, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We appreciate the five star review! On behalf of all Fiserv associates, we thank you for your dedication to our customers and our business. We sincerely hope you continue to share why you are ... More


  10. "Senior Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in India, TX
    Former Employee - Senior Business Analyst in India, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv (Less than a year)

    Pros

    Good learning opportunities, onsite working experience, Good work life balance. Extremely well maintained working conditions.

    Cons

    Rigid management at times, appraisals are biased at times depending on your personal equation with the supervisor and not always objective.

    Advice to Management

    Better hand holding and attention towards new joiners. More transparent appraisal process


  11. "Review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Brookfield, WI
    Current Employee - Anonymous Employee in Brookfield, WI

    I have been working at Fiserv (Less than a year)

    Pros

    Nice place to work for

    Cons

    None. I am very happy with Fiserv.

    Fiserv Response

    Jan 13, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We're happy that you're happy - keep making us #FISVProud!


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