Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated December 14, 2017
2,134 reviews

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3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,120 Ratings

2,134 Employee Reviews

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Pros
  • Good work life balance in the office (in 228 reviews)

  • Depending on your job function work from home multiple days a week is acceptable (in 99 reviews)

Cons
  • difficult work/life balance, no bonus for employees (in 64 reviews)

  • Upper management that does not care about employees or quality of work (in 69 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (35)

    "Getting better all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources... More


  2. "Be A Champion"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Oklahoma City, OK
    Current Employee - Client Services in Oklahoma City, OK
    Recommends
    Approves of CEO

    Pros

    Fiserv provides the security of working for a financially stable company.
    You have the freedom to implement new ideas when searching for viable solutions to problems.
     It’s refreshing to know that you can make a difference even when facing the trials and tribulations of client services.

    Cons

    Long hours. Office politics. Lack of annual bonuses. Business casual attire.

    Advice to Management

    Annual corporate retreats would be a great perk to implement!

  3. "I like Fiserv great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    Laid back and supportive work environment.

    Cons

    I don't have any issues, but co workers have attuides and they need to just find other jobs or suck it up.

    Advice to Management

    Have more company meeting especially during these down times with the market


  4. "Fiserv Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Norcross, GA
    Former Employee - Business Analyst in Norcross, GA
    Recommends
    Approves of CEO

    Pros

    Management is very interested in supporting their teams efforts to maintain a healthy work/home balance. They support flexible work schedules. The atmosphere is professional and respectful. Everyone was treated as valued members of the team. There is access to health and fitness equipment as well as a program for supporting healthy breakfast and lunch options. Sick days are not counted as part of paid time off (vacation).

    Cons

    Business unit management was not supportive of telecommuting even after corporate changed policy to allow 2 telecommuting days per week. The health benefits were very expensive and not as good as others I have had in the past. Main campus parking is limited.

    Advice to Management

    Provide more training. Provide more information as to career paths and opportinities for advancement in other areas of Fiserv.


  5. "Strong vision, strong process, strong team"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Lake Mary, FL
    Former Employee - Senior Business Analyst in Lake Mary, FL
    Recommends

    Pros

    Strong process culture and viewed as a leader in software development for Fiserv

    Cons

    Lots of work to do

    Advice to Management

    Keep communicating the vision and company direction to team members


  6. "A Company That Treats Employees Like Gold"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Supervisor in Aurora, IL
    Current Employee - Customer Care Supervisor in Aurora, IL
    Recommends
    Approves of CEO

    Pros

    This company encourages growth and stresses leadership development----in other words, they offer everyone the opportunity to learn what it takes to become a leader. The had a great library full of books on management theory, leadership styles, and motivational techniques. Here is a company that understands that great leaders are not born, but developed. The sky was the limit on advancement. Management cared, and showed they cared. Quarterly bonuses based on Six Sigma results were turned into company-wide celebrations.

    Cons

    They moved their call center from Illinois to NC.

    Advice to Management

    Focus even harder on showing compassion for the front line employees who get paid the least but mean the most to your success.


  7. Helpful (1)

    "Busy, busy, busy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager III in Atlanta, GA
    Former Employee - Project Manager III in Atlanta, GA
    Recommends
    Approves of CEO

    Pros

    Very supportive, lots of mentoring, as well a lot of work. Great people and a great place to work.

    Cons

    The culture takes a while to get inside it, but once you're there, you're good
    .

    Advice to Management

    Great operation. More stress on consolidation of these acquisition partners. Really need more time for installs ad have the sites set it up as a priority.

  8. Helpful (1)

    "An incredible growth experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Approves of CEO

    Pros

    Overall, the company promotes a very positive, healthy environment.

    Cons

    In certain departments, management can be very negative and it trickles down.

    Advice to Management

    Take a look at some of the senior level management and talk to the individuals who work directly for them. Find out if they are micro managing and making the working environment very negative and stifling.


  9. Helpful (1)

    "I enjoyed working at Fiserv and would do it again."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Orlando, FL
    Current Employee - Account Executive in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    I felt valued as an employee and particulary enjoyed the people. Lots of talented people work at Fiserv.

    Cons

    Senior Management in my area didn't seem to be in touch with what customers actually wanted. They seemed to be more focused on products than solutions.


  10. Helpful (2)

    "Wonderful Workplace Community"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Brookfield, WI
    Current Employee - Business Analyst in Brookfield, WI
    Recommends
    Approves of CEO

    Pros

    Great sense of communication, even between ranks. Senior management is really willing to listen to what employees have to say

    Cons

    There are very few cons, I have little to compare against but it is leaps and bounds nicer here than it is at previous employers

    Advice to Management

    Management- doing a great job and really delivering on promises to employees and customers. The new carpet looks really great


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