Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated April 27, 2017
1,871 reviews

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Full-time Part-time

3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
974 Ratings

1,871 Employee Reviews

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Pros
Cons
  • Work/Life balance is non-existent due to frequent layoffs (in 56 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 65 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Getting better all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources ... More


  2. Helpful (8)

    "Fiserv - Find someplace else to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Lake Mary, FL
    Current Employee - Manager in Lake Mary, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The restrooms are very clean!

    Cons

    Incompetent mgmt. Siloed efforts. Fiserv 2.0 is a marketing gimmick. Health benefits and relocation are the worst in the industry.

    Advice to Management

    Go outside the company and fill the upper levels of management with qualified personnel who can move the company in the right direction. Begin streamlining the redundant positions within the company. Truly unify the hundreds of business units into a single efficient corporation.


  3. Helpful (7)

    "People Don't Make a Difference"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Morris Plains, NJ
    Current Employee - Systems Analyst in Morris Plains, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    None that I can think off, I am presently looking for another job because mine is being out sourced to India.

    Cons

    Low pay, bad benefits, too many manager and they are outsourcing to India

    Advice to Management

    Get a clue, out sourcing to India is not going to save you money in the long run. You will end up reworking all the code and your delivery date are going to never be met.


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  5. Helpful (5)

    "What makes America great is our committed quality...Fiserv is just another greedy sell out, destroying American jobs."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you are unemployed and need a paycheck.

    Cons

    One word, Titanic. The ship is sinking and Americans are loosing there jobs.

    Advice to Management

    Get a clue, respect the employees, keep America strong by keeping all jobs here, and let the wall street disaster remind you greed destroys innocent lives.


  6. Helpful (8)

    "Selling Out American Jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer/Analyst in Morris Plains, NJ
    Current Employee - Programmer/Analyst in Morris Plains, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you can't find another job else where.

    Cons

    Fiserv is an incredibly disjointed organization with no real leadership. The outsourcing will not produce victories for them in the long run, sooner or later there will be fraud produced from their outsourcing to India. Fiserv is just another money hungry corporate machine that doesn't give a damn about their employees. They have not cut back one management position but have out sourced hundreds of the worker bee's. My last day is March 31th and am not even interested in finding a position in the company even with this bad job market.

    Advice to Management

    Get a glue your day is coming also, I hope you all get what you deserve.


  7. Helpful (7)

    "Fiserv - USERS: Stay Away!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Valley Forge, PA
    Current Employee - Manager in Valley Forge, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Those who prefer a highly structured, never-changing environment will love it here.
    Those who fear accountability will also love it here.

    Cons

    lacks senior management leadership -- they are seldom in the office.
    Major failure to execute on vision.
    Fails to meet even the average compensation for positions.
    The focus seems to be on producing paperwork rather than software.

    Advice to Management

    Embrace the words of Jack Welch: "If the rate of change inside your organization is slower than the rate of change outside your organization, you are in a death spiral."


  8. Helpful (5)

    "Lul @ teh lame"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Irving, TX
    Former Employee - Network Engineer in Irving, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Its a job and hell, you'll continue to get paid. As long as you sit there, you can be grossly incompetent and still do better than the person ready to move and get real work done. Overall, the idea is that if you stick around long enough, you might even get a promotion. People do get paid well if they stay long enough. The positions are pretty stable as long as you comply with the culture of "sit down, do your job, and don't worry your pretty little head with anything else" Overall, this is the sort of place for a person who is fairly lazy.

    Cons

    Lord have mercy. Ideas are shot down if they don't come from the top people. It doesn't matter if the person's knowledge is more solid, informed and relevant to the issues at hand. Furthermore, professional development is more or less discouraged. Don't worry, you won't be going to any classes. The folks there are miserable and are pretty open about talking to each other about it (but most certainly not to the management for fear of being fired). Overall, the culture is based around promoting fear and driving people like cattle. As it was said by my manager, "We're just trying to stay out of the unemployment line."

    Advice to Management

    You're going to go down in flames if you don't correct the gross mismanagement of talent. Eventually, the lack of innovation will lead to a stronger competition that you are unable to face.


  9. Helpful (3)

    "Former shell of a company since being acquired."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical in Norcross, GA
    Former Employee - Senior Technical in Norcross, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    This a post-mortem review since they have recently been acquired by a larger player in the industry. They had been an employer, though misguided about how to guide and promote an associate, treated you with some fairness in work/life balance and salary. I say this with some reserve since it depended on your department.

    Cons

    Once again, post-mortem. Since the acquisition by a larger player the company is pretty much a shell of its former self. Most senior management has either been forced out or left at this point. The new company behaves like most take-over operations and has given remaining associates the rough side of the hand. If you work in the former HQ of CheckFree expect to see further reductions in head-count and to be marginalized if you are not key to management goals.

    More technical positions look to be the direction for this company. But beware due to the fact the new owner is known for outsourcing everything but the kitchen sink. Your lifespan may be short.

    Advice to Management

    Since most CheckFree senior management have already left I can't give much advice. Other than you timed your exit well in this industry. But, you sold out the company to a real lemon.


  10. Helpful (3)

    "No decision makers or leaders exist at CheckFree."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Chicago, IL
    Current Employee - Business Analyst in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible schedule for work/life balance

    Cons

    No communication between management and subordinates. Benefits are terrible. Employees pay most of the premium for health insurance which doesn't cover much in benefits. HR department doesn't have any clue to policies of the company. Management is incapable of making decisions and once decisions are made, they change like the weather. Policies in place are only for the benefit of management. A lot of dead weight in management. No decision makers or leaders exist at CheckFree.

    Advice to Management

    Stop hiding information from subordinates. Develop a true business model of managing a company and stop letting clients get services for free because you do not want to upset them. And get rid of dead week such as VPs that do nothing put sit in their offices on the phone. Also encourage advancement throughout the company


  11. Helpful (4)

    "Potential to be a great company is not realized due to obsession with the bottom line numbers."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer/Analyst in Pittsburgh, PA
    Current Employee - Programmer/Analyst in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible Hours, Nice Co-Workers, Freedom to do my own work, updated equipment, management supports employee training opportunities. Large company that should do well in the future.

    Cons

    Horrible Benefits. Extremely expensive to the employee and the deductible is so high, nothing is ever covered unless you stay in a hospital for a month.

    The pay is low. If you get hired at a low rate and are hoping to move up fast, then think again. If you start low, it will take a long time to catch up to the rest of the industry.

    While to company has a clear one Fiserv directive, no plan has been laid out for employees of business units that are not major contributors to the one Fiserv directive.

    Top management has financial background and is only concerned with the bottom line...but that seems to be rather common for large organizations now. However, they will not compensate their employees properly and everyone is looking to get out.

    Advice to Management

    One Fiserv is a great initiative, but do not forget about the people that are making it happen. Take care of your employees and they will take care of Fiserv. Neglect your employees and the quality of work at Fiserv will start to diminish.


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