Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated March 29, 2017
1,826 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
948 Ratings

1,826 Employee Reviews

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Pros
Cons
  • Work/Life balance can be a challenge (in 53 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 64 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Getting better all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources ... More


  2. "Overall Rating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    The organization is in a constant state of change which is great.

    Cons

    Very political environment; upper management is never addressed or held accountable for results.

    Advice to Management

    Grow your talent and gear your goals based on your employee support populations; too many initiatives; too little resources.


  3. "test analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good culture and opportunities to grow professionally

    Cons

    na na na na na

    Advice to Management

    .


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Leadership Role"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    outside of the call centers good place to work

    Cons

    the call centers are churn and burn, agent pay is considerable low. Lots of cliques within leadership and not enough focus on the employee.


  6. "Love the people i work with!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Fiserv full-time

    Pros

    My boss is amazing and very understanding. Very easy work, sit inspect and run a machine all day.

    Cons

    Have to be at work at 5 am.


  7. "Great people and great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Accounting in Alpharetta, GA
    Current Employee - Director of Accounting in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    Lots of room for career growth

    Cons

    Company can be too large at times..slow decision making


  8. "HR associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Pune (India)
    Current Employee - Coordinator in Pune (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Good Work Life Balance. Good Policies. Really fast with adoption of new policies esp Women Oriented.

    Cons

    Work Pressure is too much. The HR Function needs a shift from Transnational to Strategic Role. Recognition is low.

    Advice to Management

    Recognise performers and appreciate good work


  9. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time

    Pros

    - Good work life balance for remote employee
    - Good benefits

    Cons

    - lack of training: swim or die mostly
    - Communication with Direct manager amazing. Communication for higher ups nonexistent
    -

    Advice to Management

    Create moral training program and open door policy.


  10. "Long time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    My coworkers and was the reason I loved the job

    Cons

    They don't really care about employees


  11. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    You can bonus every month.

    Cons

    Training is decent but you will have to fake it until you make it.

    Fiserv Response

    Mar 27, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We are on a long journey towards continuous improvement and uniformly positive associate experience, so we appreciate your hard work along the learning curve.



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