Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated November 17, 2017
2,114 reviews

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3.2
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
1,111 Ratings

2,114 Employee Reviews

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Pros
Cons
  • difficult work/life balance, no bonus for employees (in 63 reviews)

  • Upper management that does not care about employees or quality of work (in 69 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (33)

    "Getting better all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Alpharetta, GA
    Current Employee - Systems Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Fiserv's management cares. I mean - really cares. About employees as people, about the work and takes pride in it, about its customers and its ability to service them in a forward thinking, competitive way. Do they get everything right every time? No, but who does. Salaries are competitive, promotion avenues are plentiful and exercised regularly, career paths have multiple growth opportunities, and many positions come with bonus earning potential. Standards are flexible and logical, and largely adhered to. Input is freely asked for and accepted from the workforce to management, and historical tribally accepted directions are questioned for validity when appropriate. Work from home opportunities abound, both partial and full-time at every level. And people are generally nice, hard working, and desiring to get the job done. Fiserv stock options available within the benefits package as well at discount. Employee appreciation program can be quite lucrative too, offering a gift card based thank you system ranging from $50 to $1,000.

    Cons

    Medical/dental package - leaves something to be desired, but what large scale employer has a good one with what has happened in that industry the last 5 years? High deductible + HSA is the only one with a somewhat reasonable premium.

    Fiserv will take whatever you give it. The careers here are demanding. Maintaining a work/life balance is YOUR responsibility, not Fiserv's.

    Advice to Management

    Let's continue to keep the reorgs to a minimum so employees can get acclimated to their role and thrive within it. We did well at that this year. Communication from the top down is also getting so much better. Can we find a better medical & dental package though? And please, please, please, let's get rid of Red Brick.

    Fiserv Response

    Dec 27, 2016 – Recruitment Manager: Social Media & Candidate Experience

    We truly appreciate detailed feedback - your summary and specific insights are valued for their accuracy and transparency! We will make sure this gets shared with the appropriate internal resources... More


  2. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time

    Pros

    No micro management takes place

    Cons

    Long hours are a bit of a problem

  3. "Not the Fortune 500 people's after all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in London, England (UK)
    Former Employee - Program Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    Flexible working
    Above market rates
    Good benefits
    Share scheme

    Cons

    Poor management/leadership
    Lack of energy and direction
    High staff turnover
    Sometimes a typical American mentality
    Lots of long serving (20yr+) lifers, with not much passion and desire for change
    No learning opportunities (no PDP process)
    Very weak HR team

    Advice to Management

    Treat your staff with respect.
    Up-skill your HR team, they have no clue
    Focus on people development


  4. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dublin, OH
    Former Employee - Customer Service Representative in Dublin, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time (Less than a year)

    Pros

    Seemed like a great company. Upbeat staff.

    Cons

    This was a call center that was only concerned about volumn. Was not very well run.


  5. Helpful (1)

    "Cash Management Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Laid back culture, nice people and good managers

    Cons

    They over work you

    Advice to Management

    Treat your people right, and you will be successful


  6. "Nice Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice Company to work with

    Cons

    no any cons present in company


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Alpharetta, GA
    Former Employee - Software Engineer in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Will learn a lot. Nice tech environment

    Cons

    HR not upto the mark

    Advice to Management

    Can increase number of holidays. Else everything was fine

  8. Helpful (2)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer in Hickory, NC
    Current Employee - Customer in Hickory, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Facility
    Paid Time off
    Benefits effective day 1 of employment

    Cons

    Unrealistic goals
    Poor advacement opportunities
    Inconsistent goals

    Advice to Management

    Get on the same page!!


  9. "Before join think 100 times!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Fiserv full-time (Less than a year)

    Pros

    1. In hand salary is good.

    Cons

    1. It's a in-laws place of Managers.
    2. They don't know what is happening in present market.
    3. Don't join this company if you really want good Automation work.
    4. No process of any work
    5. If you raise a problem related to your work nobody is there to listen.
    6.They take 4/6 months to create on setup, after that also no guarantee it will work.
    7. You have say Yes sir, No sir else you will not be able to survive.
    8. It's a GOVT organization who does not know anything about latest technology.
    9. It will take one week if I want to write everything here.

    Advice to Management

    1. Please look inside what manager are doing who stayed there since last 10 years.


  10. "Business Unit dominated company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Pune (India)
    Former Employee - Senior Analyst in Pune (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fiserv full-time (More than 3 years)

    Pros

    None at all. US BU dominated company.

    Cons

    GS Managment always in fear from BU.
    BU treats india offshore as workers rather than associate or equal employee.
    BU expects offshore to do everything they want.
    GS Managers expect workers to stay late and satisfy BU.Promotion is hard. They hire new ppl from outside paying high salary but pay like freshers salary to existing employees. No work life balance. No learning & development. Your job is only to satisfy BU. Dallas BU is very Rude. They say one fiserv but GS and BU processes are very different. No onsite. GS Managers run behind BU satisfying everything they want and ignores employess skills, talent and work life balance.

    Advice to Management

    Stop treating employees as workers. Understand and respect meaning of work life balance.Stop treating BU as your god.


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