Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated October 20, 2017
2,072 reviews

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2,072 Employee Reviews

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Pros
Cons
  • difficult work/life balance, no bonus for employees (in 63 reviews)

  • Upper management that does not care about employees or quality of work (in 69 reviews)

More Pros and Cons

  1. "Great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    In the right roles, the company can offer a major growth opportunity, and access to some interesting learning.

    Cons

    As a tech company, Fiserv tends to act much more conservatively than you might expect. The Company has grown more through a series of acquisitions, and it focuses on slow and steady growth than being a "game changer".

    Advice to Management

    The current strategy has worked for a while, so in a way, not much needs to change. However, buying or building radically new products will be key to attract and retain clients.

    Fiserv Response

    May 5, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you so much for your ongoing efforts contributing to growth here at Fiserv. It’s associates like you that make us a FORTUNE ™ Most Admired Company. We appreciate your dedication to the ongoing... More


  2. "Delivery Lead"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time

    Pros

    good training , good management , growth

    Cons

    long hours , multiple responsiblity

    Fiserv Response

    May 5, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We know it can be tough sometimes, but employment with Fiserv is a rewarding step on the path toward career satisfaction. We appreciate the positive review and are thrilled to continue down the path... More

  3. Helpful (2)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Fiserv full-time

    Pros

    The hours are flexible and the benefits are decent.

    Cons

    Poor management, outdated technology and hardware, difficult to advance, lower than average pay

    Fiserv Response

    May 18, 2017 – Recruitment Manager: Social Media & Candidate Experience

    This isn't what we like to hear - but we appreciate your feedback nonetheless. We strive to provide an industry leading experience, including benchmarking our compensation to ensure a match to the... More


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Fiserv full-time (More than 10 years)

    Pros

    I was with Fiserv for almost 20 years. Great company to work for. Love the culture and values. Enjoyed the people I worked with.

    Cons

    Long hours at times due to project deliverables and being short-staffed.

    Advice to Management

    None.

    Fiserv Response

    May 5, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for demonstrating that Fiserv is a fantastic place to start, grow, and nurture a career! We appreciate your 20 years of dedication to our customers and products.


  5. Helpful (2)

    "HR Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Fiserv full-time

    Pros

    Work from home ability depending on the business unit

    Cons

    Not transparent, communication is not apparent, outdated tools, very conservative atmosphere, not millennial friendly, doesn't give you autonomy or tools to be innovative

    Advice to Management

    promote a culture of fast forward thinking to change the game


  6. Helpful (3)

    "Fiserv can be a good place to work if you have a good manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Large company with remote work opportunities

    Cons

    Poor communication with employees

    Advice to Management

    WHEN FORMAL COMPLAINTS ARE MADE - PLEASE LISTEN
    Managers who should not be managing people and who have been reported to HR have not been fired. Instead GOOD employees have no other choice but to leave the company.

    Fiserv Response

    May 9, 2017 – Recruitment Manager: Social Media & Candidate Experience

    While this is no the kind of feedback we like to hear, we are committed to helping make this right. If an issue persists after escalating through traditional HR processes, like your manager, local... More


  7. "Consolidation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time

    Pros

    The company has laser sharp focus on profitability and revenue generation.
    Works to wards maximizing sales and revenue

    Cons

    - Too many products so focus on The Top product is lacking.
    - Not enough resources leading to way too much work for those folks that are dedicated
    - Hard work is not well rewarded

    Advice to Management

    Need to consolidate products so the resources can be devoted to that one product you would like to succeed.

    Fiserv Response

    May 18, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We're disappointed to hear that you feel you're not recognized for your dedication to our products and customers. This is a tenant of our culture, one that aligns well with our service oriented... More

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time

    Pros

    the culture focus is work life balance

    Cons

    You will put in long hours


  9. Helpful (8)

    "Not what I thought it was going to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Lincoln, NE
    Current Employee - Analyst in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than 5 years)

    Pros

    Great PTO
    Ability to work remotely at times.

    Cons

    Too few employees on our team. No compensation for extra workload. Micro-management is horrible.

    Advice to Management

    When I first started about 3 years ago it was a great place to work. Now it is not fun anymore. My team has lost several people and they have not been replaced, so it increases the workload on us. Now we are being made to support another product from another division that we know little about. Again, with no compensation for the extra duties. It looks like they are using the do more with less approach, which I can tell you from experience does NOT work. Morale and teamwork is at an all time low. We have very few resources to ask for help.

    Upper management thinks that we are a call center and treats us as such. We are not a call center. We are supposed to be client focused analysts, that is not working out very well. When we ask our upper management, who are 800 miles away about compensation for the extra duties we get ignored. Or if they do answer, we get the bogus line about having to be accountable to the shareholders, which is us as well in case they forgot. We are now being micro-managed to death. We have goals to make, but there seems to be no consequences if they are not met. The workload is being transferred to a few employees while the others seemingly do nothing and nothing is done about it. Our manager is pretty spineless when it comes to dealing with people, so that hurts us too. We used to have time to work on cases and help clients, and now all we do is answer call after call with no time to get things fixed sometimes. Tell me how that is good customer service?

    I know this will probably get the usual canned "Fiserv cares" response from the marketing department, who in fact writes their own positive reviews to make it seem everything is rainbows and puppy's. Save it for someone else.

    Fiserv Response

    May 31, 2017 – Recruitment Manager: Social Media & Candidate Experience

    This is not a review that we enjoy reading. Extreme situations like this call for immediate action. You are encouraged to raise these concerns through traditional channels like local HR or your... More


  10. "Overall a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Fiserv full-time (More than 3 years)

    Pros

    Friendly, professional atmosphere with flexible workhours and work from home option

    Cons

    Not enough mentoring and training of new managers.

    Fiserv Response

    Apr 26, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We appreciate sharing your thoughts, and thrilled that we're earning a positive review. Keep up your #FISVProud energy, and stay tuned about new collaboration, mentorship, and assimilation training... More


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