Fiserv Reviews | Glassdoor

Fiserv Reviews

Updated February 27, 2017
1,790 reviews

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Full-time Part-time

1,790 Employee Reviews

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Pros
Cons
  • Work/Life balance can be a challenge (in 53 reviews)

  • Upper Management doesn't work closely with associates to better understand roles" (in 64 reviews)

More Pros and Cons

  1. "Technical support represenative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative
    Former Employee - Technical Support Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    There are no Pros about this company at all.

    Cons

    I worked in a very hostile environment. I was harassed by an individual employee, and my manager would do nothing about it; and HR wouldn't do anything either, even though this is not the first time this same employee made it a hostile work environment for someone.

    Advice to Management

    I would investigate bad managers , and employees that cause hostile work environments.

    Fiserv Response

    Feb 23, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to being an excellent place to work by listening to feedback from our associates. While this post regarding harassment in the workplace concerns us, we appreciate your bringing ... More


  2. Helpful (3)

    "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Alpharetta, GA
    Current Employee - Senior Software Engineer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    Ability to work remote or at home.

    Cons

    If you are a developer seeking to learn new skills, this is not the place for you. The software is so outdated with 2004 technology. They are trying to upgrade to 2007 technologies. If you are a developer seeking enjoyment, this is not the place to be. This is where you come only as a stop gap to something better. If you have another option take it.
    Management is terrible, there seems to be like 2 or 3 rounds of layoffs every year, even with a stock price that continues to go up. I guess the CEO must be fed.

    Outdated technology

    Advice to Management

    This is 2017, there is no need to be stuck in 2004 or 2007. Stop the quarterly layoffs!


  3. Helpful (1)

    "Micro management at its finest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hickory, NC
    Former Employee - Anonymous Employee in Hickory, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Fiserv full-time

    Pros

    Good benefits, free soda, free employee bling, triple time on holidays.

    Cons

    Absolutely unrealistic performance expectations, little chance to advance, constant pressure to commit to overtime, constant measurements of everything - including the time you take to visit the restroom.

    Advice to Management

    Decide which do you want to provide.... great customer experience OR faster AHT.


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  5. Helpful (2)

    "Varied"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Wallingford, CT
    Current Employee - Software Engineer in Wallingford, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than 10 years)

    Pros

    A reasonable commute. Close to downtown Wallingford. Wwww wwwww wwwww wwww

    Cons

    FISERV voted I the top10 worst companies to work for.
    A Constanta treat of threatening hate mail from corporate hdqtrs.
    Nothing at all like the old Checkfree which was a great company.

    Fiserv Response

    Feb 17, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to being an excellent place to work by listening to feedback from our associates. While this post regarding your specific experience concerns us, we wanted to set the record ... More


  6. "Reconciliation Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    PTO policy is great, you start with 3.5 weeks and go up at 3 years, 5 years, and every 5 agter that.

    Cons

    Health insurance premiums are low, but the deductibles and out of pockets are so high, unless you make $100k or more, or never need to use your insurance, they are unaffordable.

    Fiserv Response

    Feb 3, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for your feedback regarding our benefits. We offer a variety of plans that have been right sized based on compensation, as well as options that include HSA accounts to cover deductibles and ... More


  7. "Solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiserv full-time

    Pros

    Leader in industry - strong vision for growth. Commitment to employee well being.

    Cons

    Compensation and benefits can be better

    Fiserv Response

    Jan 13, 2017 – Recruitment Manager: Social Media & Candidate Experience

    While our compensation and benefits are core to our total rewards, we're eager to improve. It's feedback like this that helps us meet that goal. We're thrilled you're pleased with the direction and ... More


  8. "Corporate World Favoritism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Card Services in Dublin, OH
    Former Employee - Card Services in Dublin, OH
    Neutral Outlook
    Approves of CEO

    I worked at Fiserv full-time (More than a year)

    Pros

    Great people, Fun-Motivating work environment, Excellent benefits by far of any company I have worked for.

    Cons

    ALOT of favoritism, leadership/management being overly friendly with some employees, definitely a job where you need to become friends with leadership to move up and advance

    Advice to Management

    Treat all employees the same when it comes to clothing, beliefs(not just religious), attendance, performance and trainings for employees to advance their skills and have a chance for advancement within the company.

    Fiserv Response

    Jan 25, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Thank you for your feedback regarding your interaction with management. We appreciate hearing about your experience in our work environment and value your and all associates’ opinions as we strive to ... More


  9. Helpful (2)

    "Bank Solutions, Precision - Worst Business Unit Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conversion Analyst in Sioux Falls, SD
    Former Employee - Conversion Analyst in Sioux Falls, SD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fiserv full-time (Less than a year)

    Pros

    The company benefits were really good and so was the ability to travel for the company.

    Cons

    Horrible management for the Precision business unit. You are expected to perform with absolutely no training. The management is only in their position due to their tenure with the company, not because they can manage people. Suggestions for new ideas are often presented and then turned down because "That's the way they've always done it". The technology that is being used is way to outdated. Being a technology company, Precision is based on old school black screens

    Advice to Management

    Take the advice from employees. More will continue to quit if you don't adapt to today's trends. Also, one of our managers is in a conflict of interest dating an employee that is at her level.

    Fiserv Response

    Feb 13, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to being an excellent place to work by listening to feedback from our associates. This post contains several concerns and we appreciate your bringing this to our attention as we ... More


  10. "Review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Brookfield, WI
    Current Employee - Anonymous Employee in Brookfield, WI

    I have been working at Fiserv (Less than a year)

    Pros

    Nice place to work for

    Cons

    None. I am very happy with Fiserv.

    Fiserv Response

    Jan 13, 2017 – Recruitment Manager: Social Media & Candidate Experience

    We're happy that you're happy - keep making us #FISVProud!


  11. Helpful (5)

    "If you're not desperate, look eslewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in West Hills, CA
    Current Employee - Developer in West Hills, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Fiserv full-time (More than a year)

    Pros

    I haven't really found a lot of pros yet

    Cons

    the PS team in west hills is run by an egomaniac. Please stay away from this team if you value your sanity. I don't even know where to start. The guy makes innapropriate comments all the time like "you're overpaid" or "I bet you're a real party animal". The work is CRAZY and you get NO recognition or praise before you are moved onto the next arduous task. Clients are always frustrated because the manager has mismanaged everything. Everyone is overworked. They expect you to be on call at nights on a moment's notice. I'm so frustrated I took this job. They made it seem like it would be a great fit for me and it's absolutely not. Needless to say I've been polishing up my resume. Please stay away from the PS group in West Hills, It's a terrible work environment.

    Advice to Management

    get a new manager who cares about his employees not just his ego.

    Fiserv Response

    Feb 3, 2017 – Recruitment Manager: Social Media & Candidate Experience

    Fiserv is committed to being an excellent place to work by listening to feedback from our associates. While this post regarding your manager at the West Hills, CA location concerns us, we appreciate ... More



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