Fiserv Employee Reviews about "upper management"

Updated Aug 11, 2020

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3.2
53%
Recommend to a Friend
56%
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Fiserv President and Chief Executive Officer Frank Bisignano
Frank Bisignano
102 Ratings
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Reviews about "upper management"

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  1. "Nice company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Executive in Franklin, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time for more than 5 years

    Pros

    Remote work. Good salary and benefits

    Cons

    Lack of communication from upper management

  2. Helpful (2)

    "Fiserv Review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time for more than 3 years

    Pros

    Stable pay at relatively fair amounts. Individual managers tend to be more realistic than the upper heads, and most are willing to stick up for the individual worker. Offices are relatively nice and modern.

    Cons

    Upper management constantly changes benefits in negative ways. Do not expect a raise. Internal surveys are often ignored, and 6 months late.


  3. COVID-19
    Helpful (19)

    "Management and it's policies make this company terrible to work for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time for more than a year

    Pros

    Learning and experience working in big tech.

    Cons

    - Sapience. There have been many review on this and rightfully so. The company tracks every keystroke and click and uses it to determine how productive you are. It gives me a very bad feeling that company is doing this. It will affect your raise and performance review. It's also inaccurate when on long phone calls or meetings and when not using the computer so much but doing work related activities. - Difficulty in getting anything done. Draconian security restrictions (such as websites you can/cannot visit), bureaucracy, and red tape tape mean getting anything done is very difficult. Especially when getting setup your environment for first time or taking on a new projects. - The pay is way below industry industry standard. (1-3% pay raise is common, don't expect anything more.) At the same time CEO and upper management have absurd compensation packages paid in stock and stock options. The CEO and President announced they were giving up their base pay because of Covid but only get paid <4% of their total compensation in Base salary. - No 401k Match and no stock purchasing plan. They cut this because of the pandemic even though revenue and EPS are growing. It's doubtful this will ever come back. - Some of the Managers are toxic people that are only focused on pushing as much productivity out of you. Asking that you work weekends and overtime. - Layoffs are common. - Frequent and long unproductive meetings. Frequently spend over half the day in meetings.

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  4. Helpful (10)

    "Run far far away"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    No opinion of CEO

    I have been working at Fiserv full-time for more than 10 years

    Pros

    I used to like coming to work everyday. The people I work with are great and very helpful. Paid time off is very generous.

    Cons

    Since the merger with another large company the company culture has gone downhill. Decisions are being made without due diligence. There are not enough people to support external or internal customers. Not excited about new upper management.

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  5. "Okay place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - BSA 
    Doesn't Recommend
    Negative Outlook

    I worked at Fiserv full-time for more than 10 years

    Pros

    Good salary and some very talented employees

    Cons

    Upper management communication and direction is poor

  6. Helpful (14)

    "Going downhill"

    1.0
    • Culture & Values
    • Senior Management
    Current Employee - Business Analyst 
    Doesn't Recommend
    Negative Outlook

    I have been working at Fiserv full-time for more than 10 years

    Pros

    Great people, benefits and location.

    Cons

    Bad upper management. Cocky executive leadership. No regard or respect for their employees. Play favorites and heavy “boys club”. Since Jorge Diaz and his senior level managers left things continue to go downhill. The current manager under Frank Bisiagno are arrogant. There is little or no support for those who have continually proven themselves time and time again. If you’re not in their “club” you are not valued. Some throw around their weight because of their titles but have absolutely no clue of what it takes to get a job done. Jeff Yabuki threw us under the bus and we will see that arises will end up in the red like FirstData was prior to the “takeover”. Fiserv is no more.

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  7. Helpful (32)

    "Mediocre company with mediocre talent and garbage benefits"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in King of Prussia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiserv full-time for more than 3 years

    Pros

    The only pro is that you earn a paycheck, which of course is not unique to Fiserv. This is a great company for people of average or below-average talent who fear challenges and change, and simply wish to live out the remaining 10-20 years of their careers until retirement. Just hope you don't get laid off before then (spoiler alert: you probably will, especially with the downsizing Fiserv is planning following the big First Data merger from 2019).

    Cons

    Let me preface this by saying that I came to Fiserv unwillingly as part of the acquisition of First Data. I also originally came to First Data the same way, unwillingly as part of the acquisition of another smaller company, which I won't name in order to prevent retaliation from Fiserv's management (we were a small and focused team of talented engineers and other professionals who took pride in our work and brought in tons of revenue relative to the small team that we had). I hated First Data before, and I hate Fiserv too - so I'm not on either company's side. With that background out of the way, believe me when I say that Fiserv is painfully mediocre. From the talent of the people who work for "Original Fiserv" (as their brainwashed veteran employees like to call it), to the way they compensate their employees - regardless of their contributions or level of talent - this company is nothing special. The only place where they're not average is in the benefits package, which is below average for the industry and is not particularly competitive. They shun working from home as though it is some kind of detriment to productivity (they frequently remind us of the importance of "seeing people's eyeballs" in order to be truly productive, which of course is laughable), and they treat their employees as numbers instead of people. I'd be able to just accept this as typical corporate nonsense, but then they try to pretend like you should be proud to work here - spouting off how badly they want to be the "best fintech on the planet!!!", or making laughable and cringeworthy attempts to seem "hip" by promoting the Twitter hashtag #FISVProud. So we should be proud? Proud of what, exactly? This place is so mediocre it hurts. There's a reason why the average employee age at Fiserv is probably around 50 or so - this company offers nothing competitive to attract new talent, and simply relies on retaining "lifers" who have been with Fiserv for the past 20 or so years, and are afraid of change or tackling new challenges. This company depends upon the complacency of their jaded, aging employee population to just accept what they are handed down from above, and not question it or wonder if they could be doing better for themselves working somewhere else. I could go on and reference other Office Space-style things that I have seen so far working for Fiserv, but I think you get my point. If you are a talented software engineer looking to join this company, please believe me when I say you should look elsewhere. This company is not for talented, driven people or those who enjoy challenging work. Fiserv will not value you as a contributor, regardless of your level of talent, and will find any way they can to give you as little compensation as possible. I truly believe that upper management at Fiserv does not actually want highly talented professionals to work here, because they're not willing to pay the salaries that are required to hire and retain such top contributors. This company was made for mediocre people, so if you see yourself as more than that, do yourself a favor and do not apply here. You're worth more than this company is willing to give you. However, if you are just looking for a place to simply exist and make a simple paycheck, then I think you'll enjoy this place quite a bit. Who knows, maybe you'll even be brainwashed enough to post a Tweet celebrating your employment here with the hashtag #FISVProud! (I'm rolling my eyes as hard as I can typing this.)

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  8. Helpful (3)

    "The best, dedicated and professional co-workers"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Network and Computer Systems Administrator in Brookfield, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fiserv full-time for more than 10 years

    Pros

    Immediate management was supportive and gave plenty of room to perform the job and requirements.

    Cons

    Frequent changes in upper management and direction were common.

  9. Helpful (14)

    "First Data was not a pleasant experience."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiserv full-time for more than 3 years

    Pros

    Many years ago, First Data was a highly profitable, employee-oriented company with simple Midwestern values. They held barbecues, concerts and cookouts, and even had a very lucrative stock buy-back program. Then, right before the 2008 market crash, someone thought it was a bright idea to sell First Data's soul to KKR and overpaid New York bank executives. It's no surprise that First Data has been in debt ever since. Maybe things will get better now that it's been acquired by Fiserv, but considering how much of the First Data top management has been retained, I doubt it.

    Cons

    Please note that these comments reflect First Data, prior to Fiserv. *No 401k match. *There was a stock grant, but it could take up to three years for your handful of shares to vest. *Mediocre pay for most roles. Extremely high pressure in sales jobs. *For several years the company budgeted for an average 2% salary increase. Therefore, if you were meeting performance expectations and got a 2% bump on your yearly pay, you were actually losing income due to inflation. *Performance reviews existed only to identify candidates for termination or layoff. *The highly-publicized "Employee Resource Groups" such as the LGBT group amounted to feel-good window dressing. I mean... if you hire anyone without discrimination, that doesn't make you Superman, it just means you're following the law. *HR existed for two reasons: to serve the directives of upper management, and to identify and remove troublesome employees. If the senior HR reps showed up at your location, it meant only one thing: someone (and sometimes a whole section) was getting let go. *The company's daily internal news feed told a tale where everything was always great. *The live quarterly video calls with the CEO *used* to have call-in Q and A sessions. Perhaps the CEO got tired of being asked about 401k matching and the lack of a work from home policy, because eventually live questions were no longer taken. Instead, only safe, CEO-friendly pre-screened and pre-recorded video questions were allowed. I've also heard some accounts that FD's CEO reacted quite poorly in the call that discussed the results of the 2018 employee survey, the results of which were apparently rather critical of top management; while I can't verify that account because I wasn't present, I wouldn't find it surprising. *There was no internal company social platform and no real means for employees at different sites to associate with each other unless their jobs interacted directly. *My take is that internal communication functioned in such a compartmentalized fashion because it made the pervasive layoffs much less troublesome to explain (i.e. it meant that they didn't have to explain them). *The decisions that affected that company as a whole seemed like they were conducted behind a screen of opacity. For example, when a major worksite with hundreds of employees site was closed down permanently, aside from the employees directly affected this decision occured with zero company-level announcement and zero discussion before, during or afterward. And because of the other issues I've mentioned, most employees outside the affected departments weren't even aware it was occurring. When the Denver office completely closed I can't remember where that decision was specifically discussed, much less mentioned, in any of the company-wide newsfeeds. *Employees were referred to as "owner associates" despite having little actual input to what was happening in their company. *In many job roles, the software systems were poorly optimized legacy systems, leading to a large amount of unnecessary manual work. It was very popular for middle managers to implement a new system as a way to "fix" a process, claim victory before anyone realized it was working more poorly than before, and then leave for greener pastures. *First Data did not "optimize" staffing. Skeleton-crew staffing was the norm. If your department was understaffed, it would likely remain that way indefinitely, particularly if your employees demonstrated that they could suffer through the workload. *Everything being the way it is, the overall atmosphere was one in which employees seemed reluctant to speak out because it might identify them as a "problem." The handful of old-timers, in particular, conducted their jobs with a sort of silent, beaten-dog resignation.

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  10. Helpful (2)

    "Great company to work for!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Sales Director 
    Recommends

    I worked at Fiserv full-time for more than a year

    Pros

    First Data gives a lot of resources to its employees, great culture and people.

    Cons

    Need to improve the 401K plan, and sales approvals need to come quicker as a lot of times, things get tied up in the upper management approvals.

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