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Fiserv

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Fiserv

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Fiserv Employee Reviews about "upper management"

Updated Dec 3, 2021

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Found 132 of over 6,207 reviews

3.3
52%
Recommend to a Friend
52%
Approve of CEO
Fiserv President and Chief Executive Officer Frank Bisignano
Frank Bisignano
1,229 Ratings
Pros
  • "Work life balance can be maintained well(in 702 reviews)

  • "Life Balance work environment at Fiserv(in 252 reviews)

  • Cons
  • "After acquiring of First Data the culture has changed a little bit(in 197 reviews)

  • "Communication from upper management to middle management was not there(in 132 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 5.0
      Former Employee, more than 5 years

      Nice company to work for

      Jun 5, 2020 - Client Executive in Franklin, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work. Good salary and benefits

      Cons

      Lack of communication from upper management

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    2. 3.0
      Current Employee, more than 8 years

      Not What It Used to Be

      Dec 1, 2021 - Manager in Coral Springs, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Love my job, clients and people I work with. Feel very fulfilled being able to help people every day.

      Cons

      Upper Management (VP+) does not value their people. They’re very quick to tell you everything you’re doing wrong and very rarely acknowledge your accomplishments. Morale is broken and they think pizza will fix it. They treat PTO as if it’s a privilege and not something people have earned. People are burnt out and it’s being ignored. When you are off, they expect you to still be tied to your computer 24/7.

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      7 people found this review helpful
    3. 2.0
      Former Employee, more than 1 year

      This company is just not it

      Nov 30, 2021 - Client Support in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers are nice people You're given some company money to get a gift Relaxed environment as far as work clothing and clocking in/out Lots of PTO That's literally it

      Cons

      This company has a lot to learn. Parking is terrible There is no training dept at all, so you learn from other people on the fly while they do their regular job too. All FAQ documents are outdated and they have system issues. Forced to come back in office with no work from home days. But there is no real incentive to be in the office. The atmosphere is very dry and dull, yet the claim is that the Clients wanted us back in there. Upper management probably wanted the employees back in the office to keep an eye on them Making employees Covid test every week instead of just letting them work from home Their "food days" for the company are terrible. They do not have team building or social activities outside of the company for the employees. There's more, but just understand that if you're ok being at a mediocre company that has the same hardships everyday, then this company is for you.

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      8 people found this review helpful
    4. 2.0
      Current Employee

      Better opportunities

      Nov 22, 2021 - Business Systems Analyst in Sioux Falls, SD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Direct manager is ok. Some people are good to work with. Get to learn new things.

      Cons

      Pay, on call, upper management. Layoffs. Weekly covid testing for vaxxed employees. Bad workers who continue to float.

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    5. 3.0
      Current Employee

      Sr Leadership Getting it Wrong

      Nov 3, 2021 - Senior IT Project Manager in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Starting to use new tools that have been in the market place and proven.

      Cons

      Sr. Leadership considers it an honor for associates to uproot and relocate to NJ. They hire more upper management then workers, letting the lion share of the work fall on mid level staff. This is not the same Fiserv that cared about their employees. Since the merger with First Data, things have swirled round and round with changing priorities, direction, and reorgs.

      2 people found this review helpful
    6. 1.0
      Current Employee, more than 10 years

      Upper management purging employees from company for tax break

      Oct 27, 2021 - Senior Support Specialist in Lincoln, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I do not see any pros currently.

      Cons

      Company is in total chaos as CEO has sold out employees to get tax break from New Jersey. CEO is making the culture toxic. Upper management constantly making the jobs of their employees impossible.

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      16 people found this review helpful
    7. 1.0
      Current Employee

      Unable to adapt to the new IT work model

      Nov 1, 2021 - Senior Software Engineer in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary is fair in this market.

      Cons

      Based on the current communication from upper management (11/1/21) working remotely will NOT be readily available in the near future, Even though the productivity and quality of work remains at or above SLA's, it does not appear that there will be any change to the pre-pandemic corporate culture or work model. Working remote will not be part of the new norm with Fiserv unless a medical exemption request is granted

      6 people found this review helpful
    8. 3.0
      Current Employee, more than 8 years

      Little above average

      Oct 2, 2021 - Network Security Engineer in Alpharetta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working hours if you are a long term employee. Good time off.

      Cons

      After merger with Firstdata everything seems to be needed like yesterday. Not sure why or what is the rush to consolidate everything in a hurry while having so many dependencies. Upper management is whipping everyone to the core..

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      4 people found this review helpful
    9. 3.0
      Former Employee, more than 1 year

      Full Time Headache

      Sep 25, 2021 - Operations Supervisor in Hickory, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Employees Great Co-Workers (For the Most Part) Great Facility

      Cons

      Upper Management Staff was ridiculous Could not get your own work done Too much micromanagement Cared too much about the KPI and not the staff Leadership meetings were unnecessary and ridiculous Some of the Supervisors were in Cliques

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      3 people found this review helpful
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