Fiserv Employee Reviews about "work from home"
45% would recommend to a friend
(382 total reviews)
40% approve of CEO
What people are saying about Fiserv
Salaries in Tech
24 days ago
Hi all! I am curious how many have jumped ships from Finacle to competitors, e.g. Fiserv, FIS, Jack Henry, Temenos, etc. Did it get better or worse for you? Were you able to leverage the past experience from Finacle to get a higher salary? If yes, how much (in %) did it increase to? I am based in the US with green card. Thank you! Infosys FIS Global Fiserv, Inc Jack Henry & Associates, Inc. Temenos AG
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Good work life balance and can manage healthy personal life" (in 721 reviews)
- "Great people and lots of Subject Matter Experts to help get you up to speed." (in 449 reviews)
- "Good benefits that are not insurance related." (in 392 reviews)
- "Good pay They are very flexible and will work with you" (in 240 reviews)
- "Good salary if you get hike while joining other wise every year 7 to 8 percent hike you can aspect" (in 194 reviews)
- "Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." (in 443 reviews)
- "Managers don't take accountability for their mistakes and try to turn the blame around by blaming employees." (in 183 reviews)
- "Senior leadership (up to Jeff Yabuki) is obsessed with the number of hours worked." (in 153 reviews)
- "Blames managers for poor upper management" (in 142 reviews)
- "Does not support remote emps Mandatory 5days in office Massive layoffs Project backlogs 2+yrs due to loss of staff" (in 142 reviews)
Ratings by Demographics
This rating reflects the overall rating of Fiserv and is not affected by filters.
Found 382 of over 9K reviews
Updated Nov 30, 2023
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Reviews about "work from home"Return to all Reviews
- 2.0May 26, 2017Anonymous EmployeeCurrent Employee, more than 5 yearsAlpharetta, GA
I will say that it depends very much so on your area. Fiserv is divided into many divisions and subareas. But no matter how awesome your team is, or your boss, if your leadership is bogus, you're going to get fed up. I've stayed with this company because of benefits: - great facilities (Alpharetta) (gym, coffee, wellness center, cafeteria) - work from home (I get more work done at home than I do at the office) - decent amount of time off - pretty good benefits - flexible work arrangement/hours I work with a lot of intelligent, hard working people who make working interesting and fun. A shared passion for problem solving means that some people take their responsibilities seriously. My direct manager is open and honest, supportive of growth, personable, and sticks up for our team. Lots of potential for new projects, increased efficiency, working together and growing your knowledge.
Leadership: (VP+) Leadership can't translate strategy down to reasonable goals. Constant "burning fires" and "need this yesterday" due to poor planning and communication. Leadership refuses to communicate or be transparent Is not a part of "the team" mindset. But are entities unto themselves. Does not work as hard as their teams. Promotions and raises are minimal and insulting for anyone who isn't a VP or Sales. That said, you have to "earn" a position before your promoted to it. (You have do do the job/level that you want before they'll consider promoting you to it.) There is no leadership mentoring. Pay -Yearly "merit" increases are laughable - they don't match inflation, let alone merit. ---if I work 50 hrs a week and do excellent "above expectations" work, my coworker works 40 hrs a week and does "acceptable work", it quantifies into nothing. - But if you make too much, and aren't 'in the club', beware of layoffs. ' This is not a employee focused company. It's a company that asks you for blood, sweat, and tears, and then asks for more. Inefficiencies in priorities, task assignment, and goals mean that we're wrapped up in "run work" and can't focus on getting out of the trenches. Ideally, that would be something leadership helped with. But whatever leadership does is a mystery to the people doing the work. Monthly dashboards shouldn't take 2 weeks to create and 2 weeks to work out.20Fiserv Response7y
Thank you, truly, for sharing these details -- while it's tough to hear, this type of transparency is very valuable, and has been shared with appropriate HR leadership. Our goal is to foster a culture where every associate feels valued as a part of a team that delights our customers, and in this case we've missed the mark. As a current employee, we would encourage you being this transparent with your direct manager, and even with your HR Business Partner or local HR leadership. We have an open door policy with the explicit purpose to identify and correct these situations before they impact job satisfaction and productivity. If you are not comfortable sharing this insight through traditional channels, you are welcome to voice your opinion via the Fiserv AlertLine at 1-877-FISV-111.
- 2.0Sep 26, 2013Anonymous EmployeeFormer Employee, more than 1 yearHillsboro, OR
Co-workers were excellent people. The local (in-department) environment was collegiate, and encourages exploration and personal growth. The ability to work from home was nice (though this has been discontinued). The pay was slightly better than average for the area, but only slightly. The co-workers are the only reason why this is a two and not one-star review.
* the Bi-Annual 'Layoff Lottery' (February, every other year; it often makes no sense at all, but Fiserv aquires a ton of small companies, then purges a percentage of all untenured ( >2yr ) employees. This apparently happens every other year, so if you start this year, you're good until 2015, I guess.) * the lack of cohesive documentation in the specialized software at hand * the overwhelming desire to install untested (or at best barely-tested) software into live client projects. * the far-too-siloed departments (which often turns a 5-minute task into a literal ordeal that can last weeks or more) * a highly-disconnected management that prefers platitudes over vision and focus. * The medical benefits quite frankly blow goats; you're better off getting your own policy if you can. (tobacco users take note: you get to pay $70+/mo extra for your habit. No idea what Obamacare is going to add to that) * An unrealistic project schedule algorithm (not taking into account the heavily-siloed structure which often prevents productivity more than it assists it). * No-notice changes in rules, with no attempt at a transitionary period (e.g. discontinuing work-at-home policies entirely without any warning or transition period). * a sales department that over-sells clients, and expects everyone else to deliver on these often impossible promises. * Your workload is variable - it varies from nothing to do (waiting on code, system engineers, the client, etc), to 18-hour workdays - yet management demands that at least 40 hours each week be accounted for in some form or other. * A snake-in-the-grass HR team (note: this review is anon because when you get laid off, you are pushed into signing a "no disparagement" contract, else they withhold your severance pay. Nice of them, isn't it?)9
- 1.0Nov 19, 2021FinanceCurrent Employee
First, the current 5 star reviews are highly suspect. I'll put money on it being the work of corporate shills. You can sense the low morale just strolling the hallways. Great people but they are leaving in droves. They will pay you but the lowest amount possible. Good if you are desperate for work. That's it.
Benefits are not competitive to industry standards. Expensive health insurance. Pay is on the low end. Raises and merit increases are just laughable. Poor stock options. Even poorer 401k. No matching. Hemorrhaging their best talent. Knowledgeable employees are leaving fast. Absolutely no work from home. The CEO even has the time to even review employee card scan history. Think about that. Who honestly has the time to worry about something so trivial? Key stoke and time tracking software installed on computers. Corporate loves to say they are all inclusive to LGBTQ community but the CEO donates over 100k to Trump and the Republican party. I'm sorry but that's just contradictory. It's public record, look it up. Corporate also loves to tout about their diversity. Go take a look at the people in the offices for directors and above. Very poor covid response. One of the last big companies to allow work from home and one of the first large companies to force a mandatory 5 days in the office. Even with the delta variant surging. Strong armed long term work from home employees to return to the office or resign. All during the pandemic. Absolutely abhorrent behavior from a CEO. The wonderful culture that Fiserv had is long gone . There is no hope. The toxic culture is trickling down from the executive suite. Honestly, please just look at the negative reviews. They are all spot on and truthful. I wish I was kidding. Run away from this place and don't ever look back. It's truly a sinking ship.22
- 3.0Jun 13, 2016Senior Lead Storage EngineerFormer EmployeeIrving, TX
Work from home 50% or 25% depending on the Site you are resident of. High demanding PMO schedules; average of 5-Alive and 10-in the bullpen. Recognition in the form of a Taxable Gift Card. Management gets to limit the amount, even if you think the person your worked with has done an above and beyond role in the success of a project.
No Bonuses of any kind since 2008(Bubble Burst; and Stock has never been better) No Profit Sharing No Discretionary 401K bonuses They preach that you should buy the Discounted Stock, so that you can give yourself a raise(dividends or sale of shares). Benefits are weak, and Take Home Pay is decreased due to Fiserv Sur-Charges(This is not good in any Fortune 500 Co.) But the investors are happy and all those upper management leaders who are in the Fiserv Stock EXchange.5
- 4.0Apr 21, 2021Quality AnalystFormer EmployeeThāne
work from home was available during the pandemic and till now
during work from home it was very difficult to stretch for more than 3 to 4 hours on daily basis
- 3.0Feb 27, 2013TechnologyFormer Employee, more than 3 yearsJersey City, NJ
The company has a good work from home policy that is flexible which results in a good work life balance. The investment services business is small enough that you will get exposure to many of the management team. The associates on the whole are good folks.
The time off in the form of PTO is not good as it includes holidays and sick time. Health insurance is marginal at best. The management team is risk adverse which tends to make everyone conservative,.1
- 1.0Feb 6, 2016IT EngineerCurrent Employee, more than 1 yearAtlanta, GA
Mostly they will let you work from home.
Reason they let you work from home is the expectation is you will always be available and always working. The reason you have to work so much is because management makes up crazy processes and short time frame demands with the theory to save money. Management is really short sited and dictators Team is used a great deal as a term, but meaning isn't there. it's about protecting yourself Most staff fear they will be fired6
- 3.0Mar 5, 2019Data AnalystFormer Employee, more than 5 yearsDublin, OH
Good work life balance and work from home options for most employees
Cant vouch for all divisions and departments but within customer care and the support teams, the upper management looks at you like a dollar figure and the moment your salary is good, the chances of you getting let go on a Friday morning are pretty high. It happens to even most experienced directors as well. They just look at the bottom line.3
- 2.0Jan 6, 2022Senior Conversion AnalystCurrent Employee, more than 10 yearsLincoln, NE
Currently I am able to work from home (initiative to end WFH going in company)
Constant fear of losing job. Unrealistic expectations - Mgmt does not back then employees.2