Flagstar Bank Reviews | Glassdoor

Flagstar Bank Reviews

Updated April 26, 2017
247 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Approve of CEO
Flagstar Bank President & CEO Alessandro P. DiNello
Alessandro P. DiNello
96 Ratings

247 Employee Reviews

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Pros
  • Several good people there, but hurt through severe silos, political playing and very large turnover (in 13 reviews)

  • Great co-workers, they are trying to turn it around and increase morale (in 6 reviews)

Cons
  • Upper management micromanages to the extreme (in 11 reviews)

  • There is little room for advancement and the leadership is constantly changing goals (in 5 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Analyst in Troy, MI
    Former Employee - Help Desk Analyst in Troy, MI
    Recommends

    I worked at Flagstar Bank full-time (More than 3 years)

    Pros

    Benefits, Culture of work. Everyone is a co-worker not a customer

    Cons

    Everyone is a co-worker. Not everyone knows the process of seeking help.


  2. "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training in Troy, MI
    Former Employee - Training in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than a year)

    Pros

    Several good people there, but hurt through severe silos, political playing and very large turnover

    Cons

    Was interesting to see how our training team was left to the wind and couldn't accomplish anything because of our management being changed constantly.

    Advice to Management

    None, the stories constantly change with management.


  3. "No Career Mobility, High Turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior SOX Specialist in Troy, MI
    Former Employee - Senior SOX Specialist in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than a year)

    Pros

    - Banking industry
    - Growing brand in metro Detroit

    Cons

    I worked in a spin-off of Internal Audit, and worked for the worse supervisor that I ever had yet.

    - Company only had 6 profitable quarters and had layoffs in 2013 and 2014. Apparently more layoffs were held in 2016.
    - High turnover in department
    - No training in department
    - Bad relations with internal auditors who can write you up.
    - No understanding or care for diversity and inclusion principles. If you are minority, you minus well count yourself out of any meaningful assignments or exposure in the company. You are automatically viewed as a threat and incompetent.
    - unqualified management, who lie and blame staff to get their way.

    Advice to Management

    Please remove weak management, who are unqualified for their job. Improve your internal controls department so people stop leaving every 6 months.


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  5. "underwriting assistant"

    Star Star Star Star Star
    Current Employee - Underwriting Analyst in Troy, MI
    Current Employee - Underwriting Analyst in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time

    Pros

    Love the hours very flexible, love the benefits.

    Cons

    No clear path for advancement

    Advice to Management

    A clear path for advancement


  6. Helpful (3)

    "Small and Local"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager in Troy, MI
    Former Employee - Assistant Sales Manager in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than 3 years)

    Pros

    Great way to interact with the local community and allow businesses in MI to bank with a MI based bank. Great Products and very competitive rates.

    Cons

    Upper Management always making unrealistic sales goals and staffing banking centers with less people and more duties.

    Advice to Management

    Just be prepared to do it all.


  7. Helpful (2)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Troy, MI
    Former Employee - Manager in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Flagstar Bank (More than 3 years)

    Pros

    Benefits, PTO are above average

    Cons

    Unethical management, toxic culture, unwillingness to change

    Advice to Management

    Take an ethics class


  8. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Troy, MI
    Current Employee - Auditor in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than 5 years)

    Pros

    They have good benefits, the people are enjoyable to work with and I have gained valuable work experience.

    Cons

    The career path is not that clear if you are looking to advance within the company.

    Advice to Management

    Have a clearer career path for current employees


  9. "Float Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Float Teller in Fenton, MI
    Current Employee - Float Teller in Fenton, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (Less than a year)

    Pros

    Traveling is nice, meet more people

    Cons

    Floats tend to slip through the cracks

    Advice to Management

    Reach out to Floats more


  10. Helpful (1)

    "CSR"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    Pros

    knowledgeable staff and friendly atmosphere.

    Cons

    limited flexibility and limited choice of shifts

    Advice to Management

    none


  11. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Troy, MI
    Current Employee - Manager in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay for performance, Recognition & Benefits are awesome. It can be difficult at times to reach the goals set simply due to brand recognition being low in our market but marketing is doing a great job of working to improve that and there is a lot of concentration on getting the Flagstar name out.

    Cons

    401k Match is lower than most others that I am aware of but they have increased it and are always looking to improve.


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