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    Flagstar Bank Reviews

    Updated September 21, 2017
    265 reviews

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    Full-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Flagstar Bank President & CEO Alessandro P. DiNello
    Alessandro P. DiNello
    106 Ratings

    265 Employee Reviews

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    Pros

    • Good benefits good work life balance decent incentive plan (in 10 reviews)

    • Several good people there, but hurt through severe silos, political playing and very large turnover (in 13 reviews)

    Cons

    • Lack of connection with upper management (in 16 reviews)

    • Low pay, small raises, not enough appreciation for veteran staff (in 9 reviews)

    More Pros and Cons

    1. "Flagstar Bank Rock's"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Supervisor in Troy, MI
      Current Employee - Operations Supervisor in Troy, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Flagstar Bank full-time (More than 10 years)

      Pros

      growing company that is focused on doing things right the first time, company growth is inclusive and this is a great place to build a career

      Cons

      would like to see more internal promotions that include mid-management jobs

      Advice to Management

      keep doing what you are doing

    2. "Great Company, Bad Upper Managment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Assistant Branch Manager
      Former Employee - Assistant Branch Manager
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Flagstar Bank full-time (More than 10 years)

      Pros

      Michigan Based, Strong core values, Good Incentive Plans, Great benefits

      Cons

      Need more staffing in the branches, minimal assistance from upper management.

      Advice to Management

      Pay closer attention to branches that are short staffed. Staffing is light at it is, provide additonal support without relying on the branch staff to find help. They have enough on their plate at it is.

      3. Join the Flagstar Bank team
      See Our Latest Jobs

    3. "Former Emplyee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Assistant Branch Manager in Westland, MI
      Former Employee - Assistant Branch Manager in Westland, MI
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Flagstar Bank full-time (More than 10 years)

      Pros

      Great core values, Michigan Based and Focused, Excellent Retail Banking Products that sell themselves, fair incentive plan and great benefits package.

      Cons

      Lack of communaction and support from upper management, not enough staffing or support in the branches, below average pay and it is nearly impossible to advance.

      Advice to Management

      Provide more support in the branches. The worst thing that could have been done was removing area managers. It provided additional support, allowed more one-on-one time with upper management and quicker responses to questions and concerns. Flagstar leaves it to the branch to try to find their own help when short staffed. HELP THEM! They have enough on their plates then to have to call around to 15 different branches begging for float staff. You need to increase your FTE. It adds so much stress to everyone involved to be short staffed. Not only does it effect your employess, but the customers recognize it too.

    4. "Call center rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Flagstar Bank full-time (More than a year)

      Pros

      Somewhat good leadership, good base knowledge for retail and wholesale mortgage.

      Cons

      Many cons. Management has now idea who actually has knowledge and who gets by off of other. Pay is low, room for growth into upper management is slim. Veterans are not recognized for service, they would rather hire from the outside. If you can get a solid wage here, good for you. This company needs a lot of work even though they claim to be diverse.

      Advice to Management

      See above. MUCH ROOM FOR IMPROVEMENT

    5. "Banker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Personal Banker in Detroit, MI
      Former Employee - Personal Banker in Detroit, MI
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Flagstar Bank full-time (Less than a year)

      Pros

      Good benefits good work life balance decent incentive plan. If you are thinking about making a career in banking Flagstar is an excellent place to start off and get your feet wet. I enjoyed my time there but couldn't stay.

      Cons

      Low pay, small raises, not enough appreciation for veteran staff. It seems very hard to transition out of retail banking. Even if you have experience in other areas. It seems once you start in retail banking you stay there.

      Advice to Management

      Increase the pay wages, open the door for mobility for experienced staff.

    6. "Former employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Troy, MI
      Former Employee - Anonymous Employee in Troy, MI
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Flagstar Bank full-time (More than 5 years)

      Pros

      Most of the employees are great, training great, benefits,

      Cons

      Management definitely needs to be monitored closely. No accountability for management decisions.

      Advice to Management

      know who you are allowing to make up there own definitions of job discriptions and who is actually working for the company and who is working against the company.

    7. "Best company ever"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Software Developer
      Former Employee - Software Developer

      I worked at Flagstar Bank full-time (More than a year)

      Pros

      24/7 on-call for a month every 7 months. Software Developers used as customer support. All new development done off-shore. Most developers are contractors for 2-3 months. Management unfamiliar with software field.

      Cons

      Can't think of anything now.

    8. "Relationship Banker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Relationship Banker
      Former Employee - Relationship Banker
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Flagstar Bank full-time (More than 10 years)

      Pros

      Years ago it was a good place to work.

      Cons

      Upper management does not care about the employees. Numbers are the only thing that matters. They will fire people at will. No one is safe.

    9. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      Pros

      I have absolutely nothing positive to say

      Cons

      Not people focused. Just didn't care

    10. "Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Flagstar Bank full-time

      Pros

      Company is growing and improving all over but still has a long way to go ...

      Cons

      Middle managers are a throw back to the 1980's

      Advice to Management

      Focus on living your STAR values and holding those accountable who do not.

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