Flagstar Bank Reviews | Glassdoor

Flagstar Bank Reviews

Updated September 21, 2017
265 reviews

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3.2
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Flagstar Bank President & CEO Alessandro P. DiNello
Alessandro P. DiNello
106 Ratings

265 Employee Reviews

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Pros
  • Good benefits good work life balance decent incentive plan (in 10 reviews)

  • Several good people there, but hurt through severe silos, political playing and very large turnover (in 13 reviews)

Cons
  • Lack of connection with upper management (in 16 reviews)

  • Low pay, small raises, not enough appreciation for veteran staff (in 9 reviews)

More Pros and Cons

  1. "Flagstar Bank Rock's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Troy, MI
    Current Employee - Operations Supervisor in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than 10 years)

    Pros

    growing company that is focused on doing things right the first time, company growth is inclusive and this is a great place to build a career

    Cons

    would like to see more internal promotions that include mid-management jobs

    Advice to Management

    keep doing what you are doing


  2. "Great Company, Bad Upper Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager
    Former Employee - Assistant Branch Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than 10 years)

    Pros

    Michigan Based, Strong core values, Good Incentive Plans, Great benefits

    Cons

    Need more staffing in the branches, minimal assistance from upper management.

    Advice to Management

    Pay closer attention to branches that are short staffed. Staffing is light at it is, provide additonal support without relying on the branch staff to find help. They have enough on their plate at it is.

  3. "Former Emplyee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Westland, MI
    Former Employee - Assistant Branch Manager in Westland, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than 10 years)

    Pros

    Great core values, Michigan Based and Focused, Excellent Retail Banking Products that sell themselves, fair incentive plan and great benefits package.

    Cons

    Lack of communaction and support from upper management, not enough staffing or support in the branches, below average pay and it is nearly impossible to advance.

    Advice to Management

    Provide more support in the branches. The worst thing that could have been done was removing area managers. It provided additional support, allowed more one-on-one time with upper management and quicker responses to questions and concerns. Flagstar leaves it to the branch to try to find their own help when short staffed. HELP THEM! They have enough on their plates then to have to call around to 15 different branches begging for float staff. You need to increase your FTE. It adds so much stress to everyone involved to be short staffed. Not only does it effect your employess, but the customers recognize it too.


  4. "Call center rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Flagstar Bank full-time (More than a year)

    Pros

    Somewhat good leadership, good base knowledge for retail and wholesale mortgage.

    Cons

    Many cons. Management has now idea who actually has knowledge and who gets by off of other. Pay is low, room for growth into upper management is slim. Veterans are not recognized for service, they would rather hire from the outside. If you can get a solid wage here, good for you. This company needs a lot of work even though they claim to be diverse.

    Advice to Management

    See above. MUCH ROOM FOR IMPROVEMENT


  5. "Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Detroit, MI
    Former Employee - Personal Banker in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Flagstar Bank full-time (Less than a year)

    Pros

    Good benefits good work life balance decent incentive plan. If you are thinking about making a career in banking Flagstar is an excellent place to start off and get your feet wet. I enjoyed my time there but couldn't stay.

    Cons

    Low pay, small raises, not enough appreciation for veteran staff. It seems very hard to transition out of retail banking. Even if you have experience in other areas. It seems once you start in retail banking you stay there.

    Advice to Management

    Increase the pay wages, open the door for mobility for experienced staff.


  6. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than 5 years)

    Pros

    Most of the employees are great, training great, benefits,

    Cons

    Management definitely needs to be monitored closely. No accountability for management decisions.

    Advice to Management

    know who you are allowing to make up there own definitions of job discriptions and who is actually working for the company and who is working against the company.


  7. "Best company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Software Developer
    Former Employee - Software Developer

    I worked at Flagstar Bank full-time (More than a year)

    Pros

    24/7 on-call for a month every 7 months. Software Developers used as customer support. All new development done off-shore. Most developers are contractors for 2-3 months. Management unfamiliar with software field.

    Cons

    Can't think of anything now.

  8. "Relationship Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Banker
    Former Employee - Relationship Banker
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Flagstar Bank full-time (More than 10 years)

    Pros

    Years ago it was a good place to work.

    Cons

    Upper management does not care about the employees. Numbers are the only thing that matters. They will fire people at will. No one is safe.


  9. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I have absolutely nothing positive to say

    Cons

    Not people focused. Just didn't care


  10. "Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time

    Pros

    Company is growing and improving all over but still has a long way to go ...

    Cons

    Middle managers are a throw back to the 1980's

    Advice to Management

    Focus on living your STAR values and holding those accountable who do not.


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