Flagstar Bank Reviews | Glassdoor

Flagstar Bank Reviews

Updated November 7, 2016
21 reviews

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5.0
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Flagstar Bank President & CEO Alessandro P. DiNello
Alessandro P. DiNello
15 Ratings

21 Employee Reviews

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Pros
  • Great co-workers, they are trying to turn it around and increase morale (in 6 reviews)

  • Great place to work if you live near by (in 7 reviews)

Cons
  • Upper management micromanages to the extreme (in 11 reviews)

  • There is little room for advancement and the leadership is constantly changing goals (in 5 reviews)

More Pros and Cons

  1. "Float Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Float Teller in Fenton, MI
    Current Employee - Float Teller in Fenton, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (Less than a year)

    Pros

    Traveling is nice, meet more people

    Cons

    Floats tend to slip through the cracks

    Advice to Management

    Reach out to Floats more


  2. Helpful (1)

    "CSR"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    Pros

    knowledgeable staff and friendly atmosphere.

    Cons

    limited flexibility and limited choice of shifts

    Advice to Management

    none


  3. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Troy, MI
    Current Employee - Manager in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay for performance, Recognition & Benefits are awesome. It can be difficult at times to reach the goals set simply due to brand recognition being low in our market but marketing is doing a great job of working to improve that and there is a lot of concentration on getting the Flagstar name out.

    Cons

    401k Match is lower than most others that I am aware of but they have increased it and are always looking to improve.


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  5. "senior java developer"

    Star Star Star Star Star
    Current Contractor - Senior Java/J2EE Developer
    Current Contractor - Senior Java/J2EE Developer
    Recommends

    I have been working at Flagstar Bank as a contractor

    Pros

    good working culture in flagstar bank

    Cons

    no cons for this organization


  6. Helpful (1)

    "Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Troy, MI
    Current Employee - Branch Manager in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than 5 years)

    Pros

    Outstanding culture. Flagstar has fostered a unique balance of accountability with entrepreneurialism. The bonus compensation is reasonable at all levels. From the CEO on down this company in connected.

    Cons

    The business bank needs major investment. The online banking platform is not competitive and the process for submitting loans is undesirable. The goals are out of reach at times resulting in stress and in rare cases apathy.

    Advice to Management

    It would be wise to invest in the business bank before pushing managers to offer their services. Updated marketing material, new business online banking, and a streamlined business loan application process would go a long way to lift the hesitation likely observed company wide at present.


  7. "customer service (Senior Licensed Financial Specialist)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Teller (Senior Licensed Financial Specialist) in Atlanta, GA
    Former Employee - Customer Service/Teller (Senior Licensed Financial Specialist) in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Flagstar Bank (More than a year)

    Pros

    Independent and self directed schedule within a general office schedule. Management was open to new ideas. Lots of marketing materials available.

    Cons

    Offices were not private and customer did not feel their finances were privately heard. No existing customer base as the bank was new to Georgia. Very difficult to get business noticed.

    Advice to Management

    This company was bought out by PNC bank which also bought several other existing area banks that had established customer base.


  8. Helpful (1)

    "I love Flagstar"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Administrative Assistant in Phoenix, AZ
    Current Employee - Senior Sales Administrative Assistant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank (Less than a year)

    Pros

    I absolutely love working for Flagstar. My co-workers are fantastic, helpful, and friendly. There is a real family feel in our mortgage team and I look forward to going in to the office every day.

    Cons

    My only complaint is the PTO plan is a little less than I had hoped. However, I am happy to trade that off for a great work environment.


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Grand Rapids, MI
    Current Employee - Relationship Banker in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Customer focused, awesome co-workers, good health insurance

    Cons

    Slow traffic in branches...difficult to hit goals


  10. "Underwriter assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Service Assistant in Troy, MI
    Current Employee - Underwriting Service Assistant in Troy, MI
    Recommends
    Positive Outlook

    I have been working at Flagstar Bank full-time (More than 5 years)

    Pros

    l love the hours full time is 7.5 = 37.5 a week paid every two weeks 75 hours total.

    Cons

    I can not complain . Love it

    Advice to Management

    Love it


  11. "Sr Remote Government Underwriter III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior REMOTE GOVERNMENT UNDERWRITER III in New Orleans, LA
    Former Employee - Senior REMOTE GOVERNMENT UNDERWRITER III in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (Less than a year)

    Pros

    Mortgage Software system was user friendly. Team Lead back up support was great.

    Cons

    Point system for the amount to be completed in an 8 hour period was unrealistic. Although all of my QC reports came in at 100%, it started to scare me when the work continued to pile up an Quantity was put before Quality.

    Advice to Management

    Quality before Quantity should be the priority. Micro Management by Managers is unnecessary when you hire experienced Underwriters.



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