Flagstar Bank Reviews | Glassdoor

Flagstar Bank Reviews

Updated December 6, 2017
269 reviews

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3.2
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Flagstar Bank President & CEO Alessandro P. DiNello
Alessandro P. DiNello
109 Ratings

269 Employee Reviews

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Pros
  • Good benefits good work life balance decent incentive plan (in 10 reviews)

  • Several good people there, but hurt through severe silos, political playing and very large turnover (in 13 reviews)

Cons
  • Lack of connection with upper management (in 16 reviews)

  • Low pay, small raises, not enough appreciation for veteran staff (in 9 reviews)

More Pros and Cons

  1. "Good stuff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in Detroit, MI
    Current Employee - Clerk in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than a year)

    Pros

    Great company, reputable corpoation that is good

    Cons

    none that I can think of

    Advice to Management

    none that i can think of


  2. "awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Grand Rapids, MI
    Current Employee - Teller in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than a year)

    Pros

    this company has awesome pay

    Cons

    i have absolutely nothing bad to say

    Advice to Management

    continue to make the workplace an awesome place

  3. "Fantastic internship program!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Governance in Troy, MI
    Current Employee - Data Governance in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (Less than a year)

    Pros

    As an intern, you are treated as an equal and they make sure to train you for the banking environment just as they would for any other role.

    At other companies, a peer was my mentor. At Flagstar, my supervisor was my mentor and she made sure that I was recieving the best experience possible by introducing me to technologies that would help to advance my career. More importantly, she was never too busy for me and was willing to spend as much time to help me gain an understanding as to what is expected. She wanted me to know what my role was and to be able to confidently talk about my tasks. This is not the type of internship filled with fetching coffee for the superiors and filing. They definitely expose you to important tasks that are meaningful to the company.

    Aside from learning my role, I was also encouraged to explore other roles by setting up short meetings so that I can watch their day-to-say activities. This is helpful for those who are undecided in what they want to pursue an advanced degree in because you have the opportunity to watch each role in a work environment opposed to classroom curriculum.

    I can't say enough good things about this internship experience. Not only do they want you to succeed while working for them, but also in your future career.

    Cons

    Very short internship (3 months) with no opportunity for job placement afterwards. No benefits.


  4. Helpful (1)

    "Exciting rapid pace of change with a great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than a year)

    Pros

    A great work enviornment with some of the most knowledgable, experienced, and hardworking people in their fields. Team work is off the charts. The rapid pace of change and being at a company who is at the top of their industry is exciting. While a lot of the senior management has changed all the existing and new management are committed and very accessable. The culture is evolving and there seems to be committment from the top to continue improving it. Ability to provide feedback and see change is great. The corporate committment to grow and expand each business line provides a lot of opportunity. Employee recognition and development continues to grow. Employee perks for financial services is great. Really appreciate the work/life balance.

    Cons

    Past poor financial history and management has made it difficult to change the culture as this takes time. It continues to improve each day.

    Advice to Management

    Continue to build the culture and invest in development and accountability of employees. Further investment in technology internal and external.


  5. "It was great. No complaints."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Summer Intern in Troy, MI
    Former Employee - Summer Intern in Troy, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay and love the employees. Very kind and great atmosphere.

    Cons

    Boring, days can feel long just sitting at a desk all day


  6. "Bilingual Mortgage Servicer"

    StarStarStarStarStar
    Former Employee - Bilingual Mortgage Servicer in Troy, MI
    Former Employee - Bilingual Mortgage Servicer in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than 3 years)

    Pros

    Great pay and benefits. The employees there are professional and polite. Great place to work if you live near by.

    Cons

    It is a far commute to Troy from Southgate. You deal with people's lives and home, essentially. It can be stressful at first because it is a lot however, can be very rewarding.

    Advice to Management

    My advice would be to provide training in a bigger room while getting refresher courses or supplemental training. I liked the redroom more than the grey :) Training should be more thorough and provide exercises to get better understanding.


  7. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic fun people. Best boss I've ever had. Great pay. Great benefits. Lots of flexibility. Awesome training.

    Cons

    None. I loved it all.

  8. "Financial Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Suwanee, GA
    Former Employee - Financial Service Representative in Suwanee, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Flagstar Bank (More than a year)

    Pros

    Analyzes customer relationships relative to their financial needs, recommends products/services and sell solutions that will meet those needs, provide clear understanding of all technical aspects and benefits of products/services offered. Periodic contact with assigned customers.

    Cons

    I would had love to continue working for Flag Star Bank, but unfortunately I was laid off.

    Advice to Management

    NA


  9. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Birmingham, MI
    Former Employee - Branch Manager in Birmingham, MI
    Recommends
    Positive Outlook

    I worked at Flagstar Bank full-time (More than 10 years)

    Pros

    Best corporate culture around and best job I ever had

    Cons

    limited branch network and drive up atm machines

    Advice to Management

    more atms


  10. "Sr Remote Government Underwriter III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior REMOTE GOVERNMENT UNDERWRITER III in New Orleans, LA
    Former Employee - Senior REMOTE GOVERNMENT UNDERWRITER III in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (Less than a year)

    Pros

    Mortgage Software system was user friendly. Team Lead back up support was great.

    Cons

    Point system for the amount to be completed in an 8 hour period was unrealistic. Although all of my QC reports came in at 100%, it started to scare me when the work continued to pile up an Quantity was put before Quality.

    Advice to Management

    Quality before Quantity should be the priority. Micro Management by Managers is unnecessary when you hire experienced Underwriters.


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