Flagstar Bank Reviews | Glassdoor

Flagstar Bank Reviews

Updated April 26, 2017
247 reviews

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Full-time Part-time

247 Employee Reviews

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Pros
  • Several good people there, but hurt through severe silos, political playing and very large turnover (in 13 reviews)

  • Great co-workers, they are trying to turn it around and increase morale (in 6 reviews)

Cons
  • Upper management micromanages to the extreme (in 11 reviews)

  • There is little room for advancement and the leadership is constantly changing goals (in 5 reviews)

More Pros and Cons

  1. "Underwriter assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Service Assistant in Troy, MI
    Current Employee - Underwriting Service Assistant in Troy, MI
    Recommends
    Positive Outlook

    I have been working at Flagstar Bank full-time (More than 5 years)

    Pros

    l love the hours full time is 7.5 = 37.5 a week paid every two weeks 75 hours total.

    Cons

    I can not complain . Love it

    Advice to Management

    Love it


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Banker in Grand Rapids, MI
    Current Employee - Relationship Banker in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Customer focused, awesome co-workers, good health insurance

    Cons

    Slow traffic in branches...difficult to hit goals


  3. Helpful (1)

    "I love Flagstar"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Administrative Assistant in Phoenix, AZ
    Current Employee - Senior Sales Administrative Assistant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank (Less than a year)

    Pros

    I absolutely love working for Flagstar. My co-workers are fantastic, helpful, and friendly. There is a real family feel in our mortgage team and I look forward to going in to the office every day.

    Cons

    My only complaint is the PTO plan is a little less than I had hoped. However, I am happy to trade that off for a great work environment.


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  5. "customer service (Senior Licensed Financial Specialist)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Teller (Senior Licensed Financial Specialist) in Atlanta, GA
    Former Employee - Customer Service/Teller (Senior Licensed Financial Specialist) in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Flagstar Bank (More than a year)

    Pros

    Independent and self directed schedule within a general office schedule. Management was open to new ideas. Lots of marketing materials available.

    Cons

    Offices were not private and customer did not feel their finances were privately heard. No existing customer base as the bank was new to Georgia. Very difficult to get business noticed.

    Advice to Management

    This company was bought out by PNC bank which also bought several other existing area banks that had established customer base.


  6. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Troy, MI
    Current Employee - Manager in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay for performance, Recognition & Benefits are awesome. It can be difficult at times to reach the goals set simply due to brand recognition being low in our market but marketing is doing a great job of working to improve that and there is a lot of concentration on getting the Flagstar name out.

    Cons

    401k Match is lower than most others that I am aware of but they have increased it and are always looking to improve.


  7. Helpful (1)

    "CSR"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    Pros

    knowledgeable staff and friendly atmosphere.

    Cons

    limited flexibility and limited choice of shifts

    Advice to Management

    none


  8. "Float Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Float Teller in Fenton, MI
    Current Employee - Float Teller in Fenton, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (Less than a year)

    Pros

    Traveling is nice, meet more people

    Cons

    Floats tend to slip through the cracks

    Advice to Management

    Reach out to Floats more


  9. "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank full-time (Less than a year)

    Pros

    Amazing company with customers and employees good culture

    Cons

    No cons sorry to say


  10. "Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than a year)

    Pros

    Very clear goals, driven leadership, excellent SalesForce usage, outstanding culture-this cannot be overstated

    Cons

    I didn't work here sooner.

    Advice to Management

    Keep up the march to greatness.


  11. "Great company with lots of training available."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Very high tech and cutting edge.

    Cons

    Sometimes a little too much technology.


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