Flagstar Bank Reviews | Glassdoor

Flagstar Bank Reviews

Updated October 11, 2017
267 reviews

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267 Employee Reviews

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Pros
  • Good benefits good work life balance decent incentive plan (in 10 reviews)

  • Several good people there, but hurt through severe silos, political playing and very large turnover (in 13 reviews)

Cons
  • Lack of connection with upper management (in 16 reviews)

  • Low pay, small raises, not enough appreciation for veteran staff (in 9 reviews)

More Pros and Cons

  1. Helpful (3)

    "Small and Local"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager in Troy, MI
    Former Employee - Assistant Sales Manager in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Flagstar Bank full-time (More than 3 years)

    Pros

    Great way to interact with the local community and allow businesses in MI to bank with a MI based bank. Great Products and very competitive rates.

    Cons

    Upper Management always making unrealistic sales goals and staffing banking centers with less people and more duties.

    Advice to Management

    Just be prepared to do it all.


  2. Helpful (2)

    "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Troy, MI
    Former Employee - Manager in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Flagstar Bank (More than 3 years)

    Pros

    Benefits, PTO are above average

    Cons

    Unethical management, toxic culture, unwillingness to change

    Advice to Management

    Take an ethics class

  3. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Troy, MI
    Current Employee - Auditor in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than 5 years)

    Pros

    They have good benefits, the people are enjoyable to work with and I have gained valuable work experience.

    Cons

    The career path is not that clear if you are looking to advance within the company.

    Advice to Management

    Have a clearer career path for current employees


  4. "FSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Flagstar Bank full-time (More than 10 years)

    Pros

    Nice staff in my branch

    Cons

    They are constantly changing goals and expectation midstream. They set unrealistic goals and pit branches against each other..

    Advice to Management

    There is a high level of favoritism. Management is out of touch with Branch locations and possible goal attainment. The Company is not equipped to handle true Business Banking and that should not be offered. They are not equipped to offer a complete Business Banking experience to Business customers; It has gotten a bit better since our District Manager moved to another District. He showed extreme favoritism and was more worried about his insensitive then any other employee. He was a bit dishonest.


  5. Helpful (1)

    "Pretty good overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative
    Former Employee - Financial Service Representative
    Recommends

    I worked at Flagstar Bank part-time

    Pros

    I enjoyed the people I worked with and it was a nice atmosphere. I worked in the Birmingham location so the customers were pleasant overall. Getting a bonus for meeting our goals was always nice.

    Cons

    It turned into an aggressive sales position and I felt uncomfortable constantly selling products. We even had to cold call at one point which is way out of my comfort zone.


  6. "claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in Pontiac, MI
    Current Employee - Loan Officer in Pontiac, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Flagstar Bank (More than 10 years)

    Pros

    Flexible hours, and work at your pace, with little supervision

    Cons

    Low pay for the amount of responsibility

    Advice to Management

    Treat your people better


  7. "Float Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Float Teller in Fenton, MI
    Current Employee - Float Teller in Fenton, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (Less than a year)

    Pros

    Traveling is nice, meet more people

    Cons

    Floats tend to slip through the cracks

    Advice to Management

    Reach out to Floats more

  8. Helpful (1)

    "CSR"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Troy, MI
    Former Employee - Customer Service Representative in Troy, MI

    Pros

    knowledgeable staff and friendly atmosphere.

    Cons

    limited flexibility and limited choice of shifts

    Advice to Management

    none


  9. Helpful (1)

    "Another Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Once a great place to work

    Cons

    many changes to the banking industry have affected the out look at Flagstar


  10. Helpful (5)

    "Grow eyes in the back of your head"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Flagstar Bank full-time (More than 5 years)

    Pros

    I work for IT and used to love my job. I was engaged. I honestly looked forward to getting in early each day to get things done. I was absolutely loyal to my job and my immediate leadership.

    Cons

    I don't have that enthusiasm anymore. It was taken away by a paranoid, incompetent and meddlesome narcissistic management team who are more concerned with kissing business butt, their own advancement, and outsourcing jobs than putting out a good reliable product.

    Advice to Management

    Your IT department is in disarray, Sandro, and it is costing you $$ and talent. You need to get a handle on it or things will only get worse.


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