Fleetcor Reviews in Atlanta, GA | Glassdoor

Fleetcor Atlanta Reviews

Updated August 2, 2017
16 reviews

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Atlanta, GA Area

3.0
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Fleetcor Chairman and CEO Ron Clarke
Ron Clarke
6 Ratings

16 Employee Reviews

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Pros
  • Very good benefits systems in the UK (in 10 reviews)

  • Great people, great environment, interesting job no day is the same (in 8 reviews)

Cons
  • Sales reps must work with customer service reps to get certain things done for a customer (in 15 reviews)

  • Sales reps treated like customer service reps (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Norcross, GA
    Current Employee - Inside Sales Representative in Norcross, GA
    Negative Outlook
    Disapproves of CEO

    I have been working at Fleetcor full-time (More than 5 years)

    Pros

    The hours are 8-5pm with weekend off. It's salary. Plus commission with pay benefits which is decent.

    Cons

    The company's culture is not positive and they're not concerned with its employees. You're really just a number and if you don't meet their sales objectives you're out the door. There's a lot of micro-management and they're really not paying people what they really deserve because of the amount of work that's required. If you're unemployed and need something temporarily this might be a quick solution but not permanent.


  2. Helpful (2)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Fleetcor full-time (More than a year)

    Pros

    Good company to work for also weekends off

    Cons

    Management not the best

  3. Helpful (1)

    "FLEETCOR is not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Fleetcor full-time (More than 3 years)

    Pros

    FLEETCOR is not for everyone, but the right people do well and excel in this type of environment.

    Very fast paced, dynamic, constantly changing day to day and culture. Lot's to do and not enough time.

    Many opportunities to take initiative and create your own role, at the Exempt level.
    Ability to make an impact on the business.

    Cons

    Opportunity for growth at the Non-Exempt is much lower than at the Exempt level.

    Lack of focus on communication.

    Advice to Management

    Spend more money on support functions and infrastructure instead of only sales headcount


  4. Helpful (2)

    "Inside Sales Rep (Resigned)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Atlanta, GA
    Former Employee - Inside Sales Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Fleetcor (More than a year)

    Pros

    Interesting Industry with fairly innovative product.

    Cons

    Base pay and commission potential as inside sales rep limited by line of business. Not a true career progressive organization. Poor interdepartmental collaboration so often times fail to meet customer needs.


  5. Helpful (5)

    "Sharks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA
    Doesn't Recommend
    Positive Outlook

    I worked at Fleetcor full-time (More than 5 years)

    Pros

    Low turnover rate, decent benefits, plenty of meetings and team outings for sales goals

    Cons

    Poor base pay, no salary inctease ever, mob like upper management will cheat ypu out of your deals

    Advice to Management

    Value your employees, they are the ones that fuel your wealth.


  6. Helpful (1)

    "Inside Sales/Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Alpharetta, GA
    Current Employee - Inside Sales Representative in Alpharetta, GA
    Recommends

    I have been working at Fleetcor full-time (Less than a year)

    Pros

    Flexible work schedule, relaxed environment, little micromanaging, for the most part great team culture

    Cons

    Low base pay, it takes a long time to build your commission, there is no official training for an inside sales representative, not enough structure , no practice with the system during training, no quality assurance or workforce management team

    Advice to Management

    Develop a training geared towards inside sales representatives instead of putting them in outside sales training , develop a path for success for agents just coming onto the floor to mimic, less disappearances of management


  7. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Lawrenceville, GA
    Former Employee - Account Executive in Lawrenceville, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Fleetcor (Less than a year)

    Pros

    Great money,great people, good perks

    Cons

    Hard to make the sale and get customers to use the card.

    Advice to Management

    non

  8. Helpful (17)

    "The Good, The Bad & The Ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Norcross, GA
    Current Employee - Sales Representative in Norcross, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Here you'll find some of the nicest people you'll ever meet
    The employees and trainers are always very helpful and actually make working here very fun and enjoyable, if you're lucky enough to be on one of the "right teams" Most reps will have no problem taking time out of their day to assist you. The schedule is great 8-5 Monday-Friday & No Weekends. There's also lots of good places to eat during lunch. The commissions are great if you're one of the top sellers. You can make anywhere from $2,000-$80,000+ a year in commission (bad-best) The fun committee is cool and the events and activities make it entertaining to be a part of! HR is actually very understanding, helpful & persistent when you have an issue

    Cons

    Where do I start.....1st let me start be addressing the overall rating that I gave Fleetcor. If I would've done the Glassdoor review 1 year ago I would've given it 5 stars, but things changed & for some reason I can't understand why they don't do more for genuinely good hard working people to keep them here & to keep their so called "valuable" employees happy at Fleetcor!! Well over 50% of the management teams are clueless, while walking around frustrated at any & everyone else who's succeeding and hitting quota. When you hire managers who can't sell, have little to no sales experience & couldn't out sell the weakest reps on their own team what do you expect?! I know top reps that were hired at under $30,000 a year.....yes $30,000 base. That's a joke & guess what most finished in the top 20 in the company for the year & quit and complained about how they made under $50,000 or $60,000 as a top sales rep......the process is completely backwards, you can put an application in @9am & it will be declined but you can attempt to get that same exact application approved @2pm & it'll get approved?!! Go figure. 1 rep can sell one of the largest deals in the history of Fleetcor (out of territory) 2.7 mil gallons & be crowned and celebrated for on Chatter "which is like Facebook of Sales Force" but let an average Joe or anybody who don't fit the "Face of Fleetcor" look & their deals are taken through a zip code witch hunt!!. - When you're hired they promote REFERRALS REFERRALS REFERRALS but guess what if you have a brother who owns a trucking company, landscaping company etc. for example who lives in Atlanta & you pitch him your fuel card product & service you can't sell it.....well you can but Sales Admin will take that application/deal from you & give it to the person who has that territory & when you tell your manager he or she is going to say there's nothing we can do about it, go get another app & suck it up! The leads are trash & most people self source anyway, some reps have gone months without company provided leads. If 100 sales reps were hired in 2016 I'd bet my paycheck that 50+ would quit before 6 months & 80+ wouldn't last a year. After you sell a customer you have to get them to fuel for 10 weeks consecutively to get gallon credit & you make cents per gallon fueled......but with a dozen made up fees that the customer is hit with it makes it that much harder to keep that company on board!! They pay customer service little to nothing so if or when your customer calls in maybe because it's after hours or they couldn't reach you the reps have absolutely NO motivation to keep that customer of yours from quitting you and Fleetcor. Lastly, because I can go all day..... There's something called Presidents Club which is your reward for hitting your quota year-to-date, which includes a trophy & a trip (no bonus check) but a trip - the fact that I've witnessed over 50 "President Club" winning sales reps who've quit the company since I've been here is proof that something is wrong here & needs to be fixed! If anybody cares that is

    Advice to Management

    Put more time into your reps, learn the business, learn how to sell, actually get your you know what on the phones & show your team why you were hired!! That college degree or title doesn't mean anything out here boss......see our frustrations and actually try to understand by listening instead of talking! Managers shouldn't be hired if they don't like a certain race of people & lastly when you have managers not speaking to each other & upper management going at each other's heads it's not what's best for business


  9. "A good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Norcross, GA
    Current Employee - Inside Sales Representative in Norcross, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits but very unstructured

    Cons

    Commission has nothing to do with your goal

    Advice to Management

    More on the floor training once you get out of training


  10. Helpful (3)

    "inside sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Manager in Norcross, GA
    Current Employee - Inside Sales Manager in Norcross, GA
    Negative Outlook

    I have been working at Fleetcor full-time (Less than a year)

    Pros

    - laid back environment
    - offers a lot of flexibility to structure day to day activities
    - friendly and neighborly work environment
    - no overtime, no weekends

    Cons

    - minimal accelerator options in comp plan
    - dictatorship ran by sales admin team
    - high turnover rate
    - slow ramp up for sales reps

    Advice to Management

    - apply more checks and balances to sales admin team
    - create more black and white policy/procedures
    - minimize turn over rate by offering ramp pay during first 90 days
    - save high octane/presiden'ts club seats for reps that work hard, not only reps that manipulate the numbers via churning of old accounts
    - offer better incentives for management team
    - coordinate transparency between departments
    - implement customer satisfaction department
    - implement quality assurance department (to prevent sales reps from lying to customers <- in order to ensure 10 weeks of commissions)
    - include % to quota goals in reps commission plan as well as in management plan, paying strictly on gallons reinforces bad behaviors
    -offer team award


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