Flight Centre Travel Group Reviews

Updated Aug 9, 2020

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3.0
41%
Recommend to a Friend
92%
Approve of CEO
Flight Centre Travel Group CEO Graham "Skroo" Turner
Graham "Skroo" Turner
17 Ratings
Pros
  • "Unlimited annual leave, lots of travel, work hard play hard(in 60 reviews)

  • "Awesome travel perks, great work/life balance(in 56 reviews)

Cons
  • "Tough sales targets which can sometimes encourage long hours(in 164 reviews)

  • "Work life/balance can be difficult to manage(in 134 reviews)

More Pros and Cons
  1. Helpful (5)

    "Love my job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montvale, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time for more than 10 years

    Pros

    Great benefits Great co-workers Great company

    Cons

    This company I’m sure has some cons but I can’t think of one right now so can’t be that bad

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  2. "FCM Brand"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Management in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Flight Centre Travel Group full-time for less than a year

    Pros

    Great environment and great colleagues. Promote from within. Great pay and benefits

    Cons

    Upgrade Account Management tools and resources

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  3. "Very friendly"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - QA Lead in Montvale, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Flight Centre Travel Group full-time for less than a year

    Pros

    People are very warm and helping

    Cons

    working hours which is 8.5 and no job flexibility

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  4. "FCTG"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coordinator in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Flight Centre Travel Group full-time for more than a year

    Pros

    Great company culture within brands!

    Cons

    Doesn't invest much into the in-office employee experience

  5. Helpful (3)

    "Get out"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Flight Centre Travel Group full-time for more than a year

    Pros

    Free drinks at company parties, travel incentives

    Cons

    Low pay. Turnover is massive. Of the dozen people I trained with for 2 weeks in Montvale, 3 are left. Terrible culture where management back-stabs, talks poorly about one another, and have nasty attitudes. Different teams are very uncooperative with one another, and fight and bicker. I was the top sales person in my category in the USA and the pay still wasn't high enough. I don't know how people survive Back end tech is a complete disaster Much of what I did was scam old people into paying more than what they could find online because they couldn't use a computer, and scam businesses that have a ton of money and don't care much about the expenses. Dying business

  6. Helpful (2)

    "Run while you can"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montvale, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Flight Centre Travel Group full-time for more than 3 years

    Pros

    Culture is good outside of the headquarters in Montvale NJ

    Cons

    Recruiting is a joke. Do not work here. No career development whatsoever, no annual raises or performance reviews & toxic work environment. Extremely high turnover company wide and especially in HR - a lot of employees fear their boss.

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    Flight Centre Travel Group Response

    September 30, 2019

    Thank you for sharing your experience of working for Flight Centre. It's great to hear that you are enjoying your time with us. As with all current employee reviews, we will take on board your constructive feedback. A career with Flight Centre is one filled with opportunities to progress through roles of a variety of levels and departments through some 30 odd brands - with opportunities all around the world. For those who crave personal and career development, it's here for for the taking and there's variety within the Flight Centre Travel Group to meet all tastes and goals. Our turnover rate is something we are working on and, as at November 2018, is 28%. We think that will improve as a result of the new Enterprise Bargaining Agreement that was agreed on last month, which offers a better pay structure and a range of other benefits.

  7. Helpful (5)

    "Could Have Been Great"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Flight Centre Travel Group full-time for more than 5 years

    Pros

    Met some lovely co-workers who are still friends even though we've all since left FC and moved onto much greener pastures. If you like to drink, there is plenty of that at the many required post-work day (non-paid) company functions. Initially thought the travel benefits were decent, but it was nearly impossible to get vacation time off requests approved as the company blacks out much of the year--then you have your entire office fighting to take time off that doesn't overlap.

    Cons

    Unlike other agencies, FC will have you act as an accountant, receptionist, and sales person on top of being a travel agent. Most companies have these as separate roles. You'll easily see what should be an 8 hour workday end up being 12+ hours since they have you wearing so many hats. Computer systems are archaic (think 1980s-level) and frequently freeze or break down. The cheaply made uniforms. (On top of other things make you really feel like you're part of a cult.) Having to be dishonest with customers in order to make a livable wage--marking up fares above the public/commercial price available to anyone. Base salary is much lower than any other agency. Turnover is high since staff leave for other agencies after finding out how much they start at. For such a big company, the commission structure is very low (unless the company is receiving it on the back end and employees don't see it). To use an example, for most airlines you're lucky if they offer 5% commission. On a $500 ticket, that would be only $25. Unlike other agencies, FC actually charges the agents to print tickets--something that IS your job. So, for that $25 that the airline pays out, FC charges you around 4% in "credit card fees," so you lose $20. You would think that would leave you with $5, but then you're hit with FC's $10 ticketing fee because you're not ticketing a preferred airline. So, you now OWE FC $5 that would come out of your paycheck to issue one ticket. Yes, FC charges customers a service fee on tickets, but that also gets reduced by "credit card fees." (How else do most people pay for airline tickets?) By nickel and dime-ing its employees that they say they value so much, FC forces its agents to mark up fares in order to survive. How is it a problem? If you have a customer who has a ticket they think is, say, $800, but it's really only a $500 ticket, that can create BIG problems later on if the customer has to have changes to their ticket made by the airline. We've had customers stuck at airports because they unexpectedly had to fork over a few hundred dollars extra at the airport because their tickets were marked up. FC has already been caught doing it repeatedly in Australia and the UK and it continues to be a problem. (Just look up the various news stories and law suits on Google.) It's somewhat heartbreaking because this could have been such a great company but it's the employees who suffer for what corporate does.

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  8. Helpful (3)

    "Travel Consultant"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Flight Centre Travel Group full-time for more than a year

    Pros

    Nothing I can think of .. at least for what I was doing

    Cons

    Low pay and unethical practices

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  9. "Hard to say"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Web Developer in Marlborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Flight Centre Travel Group full-time for more than 3 years

    Pros

    Opportunities for growth and promotion

    Cons

    No raise until you are promoted

  10. Helpful (1)

    "A strong company and a largely positive experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flight Centre Travel Group full-time for more than 8 years

    Pros

    Travel, culture, reasonably autonomous and trusted, strong consistent growth is encouraging. Broadly speaking the mission of the company is positive.

    Cons

    Opportunity for mentorship at middle management in the US operations seemed non-existent. Confused leisure operations, lacking commitment to digital/online. Growth beyond middle-management seemingly impossible.

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Found 745 reviews