Flight Centre Travel Group Employee Reviews about "flight centre"
Updated Jul 22, 2021
Found 86 of over 2K reviews
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Top Review Highlights by Sentiment
- "Great culture and efficiency." (in 142 reviews)
- "Great people and lots of flex" (in 141 reviews)
- "Great training able to create your own income depending on how much you sell and chance to own part of the business" (in 90 reviews)
- "Great benefits and alot of appreciation." (in 69 reviews)
- "had a great team and bonded with mine" (in 52 reviews)
- "it's an extremely stressful job and the low pay makes it so much worse." (in 157 reviews)
- "long hours worked and we were expected to charge the customer exorbitant mark ups to cover those costs" (in 133 reviews)
- "A starting base salary that hasn't changed in many years and is too low for those based in London." (in 101 reviews)
- "You have little to no work life balance as you are expected to pretty much be available whenever whereever." (in 89 reviews)
- "low commission structure" (in 62 reviews)
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Reviews about "flight centre"Return to all Reviews
- Former Employee★★★★★
Not for meDec 5, 2017 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
There are a few great people at Flight Centre - people who care about their role and their teams.
However.... the culture at Flight Centre is completely unique and most people coming into the organisation who have worked elsewhere really struggle with it. There is the idea of Family/Village/Tribe which sounds good in theory. In reality it generally pits shops and regions against each other - it's strange when you have two or more retail units in the same town which are competing with each other! The back end IT systems are always falling over- which makes life very hard for front line retail staff to make any bookings there and then. It takes literally hours to do anything. The culture is set up for people who are just starting out at work, so mandatory 'buzz nights' with huge amounts of booze (paid for by suppliers) and shots with an expectation to get lashed and fall over. Flight Centre really pushes to promote within which is great for career development but you do end up with people in roles for which they have not necessarily been formally trained for nor are they best equipped for . So those people coming in from other organisations spend a lot of time questioning why on earth things are done in whatever way. And Flight Centre is not that interested when those 'why' questions are asked or suggestions for change are made.Continue reading
- Former Employee, less than 1 year★★★★★
I HATED MYSELF WHILING WORKING HEREMay 24, 2018 - Anonymous Employee in BrisbaneRecommendCEO ApprovalBusiness Outlook
I can literally not even think of one pro about the job. It is AWFUL
I don’t even know where to start. It is a toxic awful company that thrives off ripping honest and trustworthy customers. You are LUCKY to be placed in a store which you will succeed in, and if you aren’t, well you will probably last a few months if that. Management is based on sales not on actual proven ability to lead. UNPAID extra hours worked, and when questioned the answer is “it’s for the customer”. Speaking of customers, you get absolutely treated like trash from customers because they know that flight centre does anything for money, and because you have a million targets to reach you have to put up with the abuse because at the end of the day they will give you commission. Systems are outdated, I remember seeing similar programs on my computer in the 90’s. Systems are always failing too. Nothing ever works and have had days where you are not able to log onto any booking systems at all. Absolutely useless. Flight centre has this facade about how great it is and how amazing it is to work for them, but it is trash. The reviews on this site that are 5 stars and have no pros against them are obviously flight centre employees made to write one, you can read right through those reviews because they are obviously fake. Poor flight centre making employees do that just so it’s average doesn’t go down the drain. OH and I haven’t even mentioned the disgusting pay, 30k for 8:30-5:30 5 days a week. PLUS those after hours that you don’t get paid for, and get paid monthly..... What.the.hell. I would never recommend this company to anyone wanting to work there or to go there for planning a holiday. Please take your money else where, you will happy in the long run. I went home every day hoping I would fall sick or something happen to me just so I wouldn’t have to go back again the next day. I longed for my days off but because you use your own PERSONAL mobile ( that you don’t have a choice in) you have customers ring you at all hours of the day (even night time) no boundaries at all.Continue reading
Thank you for taking the time to let us know of your experience working with us. We believe we have a very strong and positive culture, which is generally celebrated and has in fact led to us winning a number of awards. Many of these awards are based on employee feedback. We do accept that Flight Centre is not for everyone and we are sorry that you did not have the positive experience that we endeavour to provide for all our employees. We understand that different leadership styles can play a significant role in your enjoyment of, and performance at work. We are focused on developing great leaders however we are aware that not all leadership styles suit everybody. When building our teams, we try to mix personalities and styles that work well together however sometimes things don't go as planned. Staff who find themselves having difficulty in their current store are encouraged to speak with their area leader as they may be able to be placed into a different store with a manager whose leadership style is a better fit for them. Travel Consultants work on a 40 hour roster which, if in a retail store, usually includes late night trading and a rotation of weekends. There is no requirement for our staff to work anything more than reasonable additional time like other workplaces, however because earning potential is uncapped, many choose to work longer than their rostered hours in order to finalise more business, be even more successful and earn more commission. It's true that the role as a travel consultant with Flight Centre is a sales and target driven role with performance based pay. It's not something that everyone will enjoy, however if you enjoy working toward goals and a pay structure that grows as you grow, you'll enjoy it here. As at October, 2018, guaranteed minimum earnings for a first year consultant with no prior experience is $39,920 per year. This can increase up to $57,582 for a qualified and experienced consultant. Penalty rates for weekends and evening work are paid in addition to these amounts as well as employee commission payments which operate on a scale from 10% to 35% of the total monthly company commission that you achieve.
- Current Employee, more than 5 years★★★★★
Flight Centre - Career OpportunitiesNov 27, 2014 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Flight Centre genuinely cares about its people and their professional and personal progression and development. The company focuses strongly on promotion from within allowing great opportunity for leadership and other roles in the business. Flight Centre also has heaps of brands, over 30 globally meaning there is variety and options also for a long and diverse career. Salary depends on your results and hard work. What you put in you will get out and more in rewards, recognition and other incentives.
Lots to learn!! This is great because you will be trained to be an expert but it can impact how quickly you earn your commissions. Sometime there are additional hours you and to work to help your clients or to hit that sales target you are aiming for and there are some functions and expos that are out of regular business hours.Continue reading
- Current Employee, more than 1 year★★★★★
Supportive, development focused and all round fantastic.Jun 26, 2019 - Manager in London, EnglandRecommendCEO ApprovalBusiness Outlook
An integral and fantastic part of working for Flight Centre is how they focus on the development and future of their staff. You will always feel supported as progress through your career. Additionally in regards to career development there are so many opportunities company wide, if one position doesn't fit you will have the support and advice to find one that does. It is lovely to work for a company that values staff retention and it's people. The job provides a good salary. And many incentives to push you forward, if you do well you will be rewarded - which is nice in terms of appreciation. Company run events give you the opportunity to network and build up fantastic industry connections.
I don't really have any cons or negative comments, my experience has been fantastic.
- Current Employee★★★★★
Travel ConsultantJun 7, 2017 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Flight Centre is a company with amazing attitude and the commitment to do and be the best! Everyone is employed based on their attitude so all your colleagues are incredible people that just want to sell/talk about travel and have a good time doing it! One thing I love about Flight Centre is the numerous opportunities to grow within the company.
Work hard = play hard at Flight Centre. It is a BIG job if you are someone who does not have interest in travel or socializing. It can also be difficult if you are not an organised person because you do have to stay on top of things and be responsibly for your customers travel experience.Continue reading
- Former Employee, more than 3 years★★★★★
Too many hours and no supportSep 4, 2012 - International Travel Consultant in MelbourneRecommendCEO ApprovalBusiness Outlook
The Healthwise and Moneywise programs are good to help out employees with their health and money, and the famils albeit hard to come by
Working too many hours and flight centre functions for same amount of pay no overtime or recognition of effortContinue reading
- Current Employee, less than 1 year★★★★★
It's a Sales Role.May 28, 2019 - Travel Consultant in Perth, Western AustraliaRecommendCEO ApprovalBusiness Outlook
The majority of people who I have met while working at Flight Centre are truly lovely. I have made a couple of really good friends. Product teams are helpful and knowledgable, just be willing to wait on hold a while. My team was very supportive and relaxed, although I know this is not always the case in some stores. Fairly interesting role with the opportunity to learn a lot about the world and about the travel industry. The training is enjoyable and helpful. Best bit of the job. Buzz nights - a monthly gathering with food and drink provided
This is a Sales Role more than anything. There are high targets you are expected to meet, that are not generally achievable - unless you are someone who can add on hundreds of bucks to each and every booking without feeling guilty. I am not one of these people. For example this month my TTV was about $50,000 (above target of $25,000) but commission was only at $1500 (target was $3000), there is one simple reason this has happened ... because I Refuse to mark up! I am not personally comfortable adding on money to a booking behind the customers back. Although I know many consultants who add on hundreds and hundreds depending on what they think they can get away with. I have had colleagues tell me "you should of marked up way more, you could of got so much more commission!!" That brings me to my next point. The pay is very low. Flight Centre's base wage is actually below minimum wage, your "commission" is simply used to top you up to minimum wage, maybe a little above that if you are lucky. I can understand why some consultants do mark up (even though I don't agree with it) because the pay is so poor. The perks are not what you think. In order to earn free or cheap trips or "Famils" you must be a top earning consultant and make all the big money. If you are in a smaller, quieter store this is pretty much impossible. Management. There are many stores without Team Leaders (Managers) at all! We are fortunate enough to have a Team Leader, however she is working between 2, sometimes 3 stores. I only really see her once a week if that, and she has been on holidays ALOT since I started. She is a good leader and a nice person, shes just never around. I can tell our Team Leader has alot of stress put on her, as I have recently learnt to become (and stay) a Team Leader you must make a certain amount of money consistently. I think this is a really unfair way of working for both the TL and their staff. It means the TL has to be more focused on their own sales, rather than managing the team, and that leaves the team in the dark. This is nothing against my TL, she is lovely and has done a lot for me, but this way of working is terrible! Career progression - for a company that has one of their constantly displayed values as "Brighter Futures" it is a bit of a let down. Career progression seems to be possible, but it will take years to get there and is usually based on your sales rather than how hard you work. Seems to be the case. Buzz nights - unpaid evenings out of hours, and even though not compulsory it is generally frowned upon if you don't attend. After I have worked a 10 hour day the last thing I want to do is go out. The staff turnover for this job is so high, and I can see why. Most consultants quit after 6 months, and I will be too.Continue reading
Flight Centre Travel Group Response
Thank you for taking the time to let us know of your experience working with us. "It's true that the role as a travel consultant with Flight Centre is a sales and target driven role with performance based pay. It's not something that everyone will enjoy, however if you enjoy working toward goals and a pay structure that grows as you grow, you'll enjoy it here. As at October, 2018, guaranteed minimum earnings for a first year consultant with no prior experience is $39,920 per year. This can increase up to $57,582 for a qualified and experienced consultant. Penalty rates for weekends and evening work are paid in addition to these amounts as well as employee commission payments which operate on a scale from 10% to 35% of the total monthly company commission that you achieve. "
- Current Employee, more than 10 years★★★★★
Amazing culture and career opportunitiesMay 25, 2020 - Recruitment Leader in Perth, Western AustraliaRecommendCEO ApprovalBusiness Outlook
Flight Centre is a wonderful company that supports its people to thrive and flourish through industry leading training and ongoing development. A great team environment and fantastic career opportunities
You can work some extra hours but the reward you get back is worth it
- Current Employee, more than 3 years★★★★★
Great company with great opportunitiesDec 15, 2015 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
As Flight Centre encourage recruitment from within the opportunities for personal and professional growth are fantastic. I've had a great career at Flight Centre and continue to do so! The people are great and social functions are always fun. The travel perks are also amazing!
IT systems still need some work! But I know its a work in progress so that should be an issue of the past soon :)
- Current Employee, more than 5 years★★★★★
A great place to workJun 20, 2017 - Manager in New Malden, EnglandRecommendCEO ApprovalBusiness Outlook
At Flight Centre you are given a great deal of responsibility and ownership over a wide range of tasks. Support is always there, but when you need it, not in an overbearing way. This gives you a chance to develop your skill set in an environment that truly does have an egalitarian ethos. We take our business seriously, but not ourselves. We pride ourselves in making this a place that's fun to work in. Whatever level of the business you work within, your voice is heard.
Success doesn't come immediately for everyone, it has to be worked at. That's what makes it so fulfilling when you get there. This is for people who aren't afraid of hard work, because you will reap the rewards.Continue reading
Flight Centre Travel Group Response
Thank you for your review and for pointing out that Flight Centre has a very egalitarian ethos. This is something we certainly do pride ourselves on, along with the promotion and growth of our talent from within.
Flight Centre Travel Group Response