Florence Crittenton Agency Reviews | Glassdoor

Florence Crittenton Agency Reviews

Updated January 17, 2019
21 reviews

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Nancy Christian
12 Ratings

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  1. Helpful (1)

    "Behavioral health tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BHT
    Current Employee - BHT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    interaction with clients;seeing positive changes.

    Cons

    pay too low for expected tasks.

    Advice to Management

    Merit raises & backing up direct care staff.


  2. "Could Be A Lot Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Worker in Charlotte, NC
    Former Employee - Social Worker in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Florence Crittenton Agency full-time (More than 3 years)

    Pros

    population being served is a plus

    Cons

    lack of transparency, lack of diversity in staff and leadership positions, lack of knowledge in latest modalities

  3. "BHT"

    StarStarStarStarStar
    Current Employee - BHT in Phoenix, AZ
    Current Employee - BHT in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Florence Crittenton Agency full-time (More than a year)

    Pros

    None at all....worse place to send a young girl!!!

    Cons

    This is not a therapeutic group on. These girls need help. Not one cares about these kids. Any staff that does show a little bit of remorse is looked down on and then fired or out under investigation for the dumbest reasons. Any DCS case Worker would thinknteoce about sending their kid here. Girls can walk out the gate. Perverts live down the street that expose their genitals to young girls when they walk past their house. It’s an unsafe neighborhood. Staff does not have proper training. Management could careless about these kids. Kids never go anywhere because company has no money. Food that is served is old and disgusting. Worse place a girl could be sent to. There are other places out there to send a young girl. This place needs to be shut down. Very unhealthy enviromment.

    Advice to Management

    Give these girls better treatment. Let them have more time time with therapists if this is suppose to be a therapeutic group home. An hour a week is not enough time for these girls. And half the time they don’t even get an hour. Staff should work together not against one another. Management should not allow male staff in the cottages with young girls. They should only be allowed in the school during school hours.
    Staff needs to report when a management staff asks for naked texts photos from a former staff member. That should be reported immediately!!! And that manager should be fired. A very unhealthy environment and to much negativity and unprofessionalism.


  4. "Youth Care Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Youth Care Worker in Knoxville, TN
    Current Employee - Youth Care Worker in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Florence Crittenton Agency full-time (More than 3 years)

    Pros

    Ability to grow in experience with youth/Social work experience.

    Cons

    -Your job relies on other employees to do their job.
    -Everyone is overworked and hates life.
    -Negative work environment.
    -0 communication
    -Hourly rate is an insult.
    -Benefits are unaffordable
    -No work/life balance. Get ready to move in if you accept a position.

    Advice to Management

    -Communicate with staff.
    -Step on the floor to experience what your staff experiences daily. Walk a mile in their shoes before communicating orders for a task you have never attempted yourself.


  5. Helpful (1)

    "Youth Service Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Florence Crittenton Agency full-time (More than a year)

    Pros

    It's a 24/7 facility, so there are plenty of shifts available.
    The training is paid for.
    There is 6% matching for the retirement plan.
    You can be hired with no experience or no degree.
    The staff that have been there for a while tend to be pretty agreeable people.
    If you NEED to get some sort of experience in social work/counseling type fields, this place is easy to get into. I wouldn't recommend staying long term.

    Cons

    Management does not care about the wellbeing of staff.
    The training does not prepare you for the job at all.
    Raises a near impossible to get.
    Tons of empty promises.
    You're basically left to make all of the decisions with no real support from management, and anything that you do wrong will be held against.
    The job description does not accurately reflect your actual duties.
    Most staff don't last 6 months.
    Super high turnover.
    They will constantly try to guilt and force you into working more hours.

    Advice to Management

    Invest more time into quality training.
    Respect, care, and reward your staff.


  6. "Direct Care Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Florence Crittenton Agency full-time

    Pros

    Foot in the door to the health field Ministering to kids and being a support system for them. Paid Holidays and vacation days after 90 days. Decent benefits

    Cons

    poor management and communication. clients are out of control and never enough staff and low pay grade

    Advice to Management

    Pay your staff better and work on communication.


  7. Helpful (1)

    "This agency gave me a panic disorder until I left in tears."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level II Residential Counselor in Knoxville, TN
    Former Employee - Level II Residential Counselor in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Florence Crittenton Agency full-time (More than a year)

    Pros

    Close relationships with the clients.

    Cons

    Overworked, underpaid, asked to do tasks that should have been completed by care workers, but we were constantly understaffed. Constantly piled upon with more work, no help, and constant threats. All pleas for assistance were met with the most negative of responses- ridicule. The agency put me personally in danger many times and was very out of compliance in terms of ratio and documentation DAILY.

    Advice to Management

    Have enough employees, train them well, actually care about your employees and keep them safe and healthy.

  8. Helpful (1)

    "Hell on earth."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Florence Crittenton Agency full-time (More than 8 years)

    Pros

    Can not think of anything for the "pros" of FCA.
    You better like the pay you start at because it won't be changing anytime soon.

    Cons

    -staff are but on the floor with the clients after being put in front of a computer for a few hours of "training". Never worked residential before? it's okay because a computer can train you and answer any questions you have.....
    -staff are put on the floor to work with clients with no TCI (Therapeutic Crisis Intervention) restraint training.
    -staff put on floor without first aid or CPR training.
    -Staff can come into work high.(Supervisor, V.P and Human resource has been informed about it and it goes ignored.)
    -staff can look forward to working alone at anytime. (Again supervisors, V.P., CEO and human resource don't care as long as it's not them in the situation it's okay.)
    -unsafe environment for clients and staff.
    -get hurt on the job? not bleeding, so your okay to do your job.
    -hope you don't get assaulted while working because you'll be told it's your job if you press charges.
    -if you get sick (and have sick leave hours) you will be working.
    -pray you don't have a death in the family. If it doesn't have anything to do with FCA it doesn't matter.
    -New staff every few weeks.
    -If you can pass a drug test once you will be good.
    -can't pass background check?.. it's okay they will let you work for a few months before it's done. Just ask Brinson(30 something male that likes to hang out in teen girls bedrooms) a old supervisor that still keeps in contact with the clients after getting fired when the background check did come back. No worries he only worked with the clients for a few months....
    -what happens on campus stays on campus.

    Advice to Management

    Remember clients are the reason you can buy a new Volvo about every year. (<CEO)
    They are kids coming from situations you could never live through& have somehow made it out alive. If you realize we are not the kind of place that can give them the proper care for their unique situation then help find them a placement that can. The clients are NOT just a dollar amount.They are children that deserve another chance at life and need a little guidance.
     Your direct care staff need vacations or a extra day off every now and then. They are the main reason you still have a place to work and keep the place together. Show direct care staff you appreciate what they do. Not everything the do it bad. Hire from within. If you see potential in someone help them grow and guide them. The few long term employees you have are not there because of the "spectacular environment" management has created. You will lose people that want to help the clients or will be closed if things don't change.
     The job of human resource is not to push issues under the rug or cover issues up.


  9. Helpful (1)

    "I dont even know"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Florence Crittenton Agency (Less than a year)

    Pros

    Food is okay and edible sometimes
     You get paid enough to pay you bills and thats
    The training is easy and boring
    Im struggling to find benefits

    Cons

    Everything else is a con
    You in there with criminals
    You may not go home when you are scheduled too
    Work every week end
     The children lie on staff and threaten staff with claims of sexual abuse

    Advice to Management

    Stop overworking your staff.
    The children arent pets, they are people
    Care about your workers physical safety


  10. Helpful (2)

    "$12 only with specified bachelors degree"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great peer staff interact. If you build rapport and that relationship with the children, your time there will be awesome. Great staff.

    Cons

    Don't expect more if you don't have a bachelor's degree in Social work, psychology, sociology, counseling, etc. Don't expect to get a raise EVER. Not so good management. A few red tape.

    Advice to Management

    Employee moral is important. Visit the kids once in a while. They are human too.