Flour Reviews | Glassdoor

Flour Reviews

Updated May 31, 2018
13 reviews

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4.2
StarStarStarStarStar
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Joanne Chang
9 Ratings

13 Employee Reviews

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  1. "I love it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Flour part-time

    Pros

    ANY job in the food service industry is difficult, but Flour really shows that they care about their employees. There's a board in the kitchen where employees can write compliments for each other, management is flexible and understanding that life happens, Joanne actually knows everyone's name, you get a free meal per shift, at least a 15 min break for only a 6 hour shift, they rotate employees to various stations to avoid burnout, its just a very empathetic place to work in.

    Cons

    none as of right now

    Advice to Management

    Keep it up!


  2. "Okay Pay, Great Benefits, Great People."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Cambridge, MA
    Former Employee - Cashier/Barista in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flour full-time (More than 3 years)

    Pros

    Benefits and possible 401k package.
    Free meal during a shift.
    Delicious Food.
    Efficient workplace.
    Well managed.

    Cons

    Hard work for average pay.
    Customers.

  3. "good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counter Staff
    Current Employee - Counter Staff
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flour part-time (More than a year)

    Pros

    very customer focused, good benefits, provides staff meal, management is open to change if/when necessary

    Cons

    low wages, nothing else to add


  4. "Too good to be true? It really is."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Counter Staff
    Former Employee - Front Counter Staff
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Flour part-time (Less than a year)

    Pros

    True to the previous comments, the people here at Flour do have kind personalities... Sort of.
    They really seems like they are the kind of people who do try their best to help someone out as much as they can... Sort of.
    Also, another good thing is that they REALLY are into the whole customer service part where they really want their customers to have the best service and food possible. So they not bad people... Sort of.

    Cons

    No job security at all. None. No warning about anything, no write-ups or warnings about anything I may have done badly, and just got booted out as fast as I got in.
    I got fired just about a week later after I got hired, because I was “bringing everyone down because I was too inexperienced” even though I had little to no experience working in a bakery to begin with. And to make things worse, it was also during the TRAINING process too. Yay...
    Which is surprising, considering that they would make you do a “stage shift” during the interview process (as in actually make you do the job for a few hours first) to see if you were going to be a good fit anyways.
    I’m extremely disappointed in this company, considering I was checking reviews about this place first and saw how incredibly good the ratings were for this place.

    Advice to Management

    Since I only got a chance to work there for not even a whole week, I can’t say much about management other than saying that they do look like they are great at what they are doing, considering I’ve been through even worse management before.
    Other than that, I know that I’m not entitled to a job and that termination can happen at any time; but I still can’t help but to feel genuinely disappointed considering this company wanted someone to make a commitment to work here for at least six months only to fired them in a much shorter time due to inconveniences?


  5. "electrician helper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electrician in Baytown, TX
    Former Employee - Electrician in Baytown, TX

    I worked at Flour full-time (More than a year)

    Pros

    great experience good people learn alot

    Cons

    I not have any

    Advice to Management

    keep up the good work


  6. Helpful (1)

    "A customer experience like no other"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front of House Staff in Boston, MA
    Former Employee - Front of House Staff in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flour part-time (More than a year)

    Pros

    Good pay, opportunity for growth, employee discount, great food and drinks, Flour is a family, flexible with hours and availability

    Cons

    Fast-pace, can be stressful, Flour is heavily trafficked by locals and tourists alike, long hours on your feet

    Advice to Management

    Transparency, managers need to better communicate with their employees


  7. Helpful (1)

    "good company, low wages"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    great atmosphere, great people, free lunch

    Cons

    pay is very low for being in Boston, most locations have no parking for employees that drive

  8. Helpful (1)

    "good job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    love to do the baking

    Cons

    hard work and physical labor


  9. "Flour Bakery"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly staff, lots of food benefits, proper training, flexible schedule, room for growth, growing company, nice customer, quality products

    Cons

    Food service will always have certain challenges, high expectations, not a lot of down time, have to deal with lots of customers in a timely fashion


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Baker in Boston, MA
    Former Employee - Baker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flour part-time (More than a year)

    Pros

    Great work atmosphere, and the people who work there are awesome - you'll actually look forward to going to work. Joanne Chang, the owner, knows every one of her employees' names, and truly motivates her team. The business is constantly growing so there is a lot of room for advancement, and there is a lot of feedback about your performance. No one is paid minimum wage - one of Joanne's missions is to make her employees' lives better, and that includes paying them a living wage. There are also many events for staff outside of work (like pizza parties, staff meals, holiday parties, etc.) that really allow you to build great relationships with other employees. Flour is also a great place to learn to be a better baker because the passionate employees love to teach, and entry-level bakers are not automatically turned away. Overall, a great place to work.

    Cons

    As more locations are added, management is a little more strained, and sometimes training goals can be overlooked.

    Advice to Management

    Be conscious of what is lost when you grow too quickly. Otherwise keep up the great work!


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