Flour Reviews

Updated Aug 8, 2020

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4.5
95%
Recommend to a Friend
100%
Approve of CEO
Flour Owner  Joanne Chang (no image)
Joanne Chang
24 Ratings
  1. "Flour is great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front of House Staff 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Flour full-time for more than a year

    Pros

    Great staff, generally well managed.

    Cons

    A bit hectic due to high volume of customers

  2. "Still my favorite job!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front of House in Concord, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flour part-time for more than 3 years

    Pros

    - Amazing benefits, especially for serving food and drinks all day. - wonderful, engaging environment with very accommodating managers. - Joanne Chang is an amazing superboss who takes the time to learn everyone’s name.

    Cons

    Can’t think of downsides. It’s a bakery.


  3. "Great Place to Grow!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flour full-time for more than a year

    Pros

    Caring management, generally great customers, a culture that thrives on support and growth

    Cons

    significantly different experiences between different locations

  4. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier/FOH 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Flour part-time for more than 5 years

    Pros

    Awesome co-workers, good benefits when full-time, very good tips, this position is ideal students who need part-time work while in college

    Cons

    Company expansion in a very short period of time, which resulted in poor communication to upper management, lack of training for mid level management, and general decrease in training quality and food quality.

  5. "Fun and challenging place to grow"

    5.0
    Former Employee - Assistant Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flour full-time for more than 5 years

    Pros

    Wonderful co-workers, team is like a family. If you're interested in a career in hospitality, Flour will push you to learn and grow a ton. Location managers have a lot of autonomy and are given a lot of responsibility compared to other businesses in the industry.

    Cons

    Very busy and often shortstaffed, which means location managers have to pick up a lot of slack and work long hours.

  6. "Ups and Downs"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Baker in South Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Flour full-time for more than 8 years

    Pros

    Being a part of great product. Food is great and 401k generous. Great coworkers when I was there although most are gone now.

    Cons

    Profit and Growth put before team. Lack of appropriate space and equipment. Baking lists not manageable for the time allowed especially if you are trying to keep the product to the standard it should.

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  7. Helpful (1)

    "Pretty terrible place to work"

    2.0
    Former Employee - Front End Cashier 
    Doesn't Recommend

    I worked at Flour part-time

    Pros

    Staff meal with each shift is a salad or sandwich Staff discount

    Cons

    Very rigid system of who can get each part of orders when it is busy which actually resulted in the customers having to wait longer for their food It gets very busy and the customers get mad at you Food is overpriced Have to buy the Flour t-shirts you need to work there

  8. Helpful (3)

    "Really great, but probably not for everyone"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Counter Staff in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Flour full-time for more than a year

    Pros

    The best people I've ever worked with by far. Benefits are good for restaurants. Managers are great and upper management is around all the time in a good way. Lots of opportunities to get promoted if you want them. Joanne literally knows everyone's name, which is completely bonkers if you ask me. Plus the meal plan - you get to eat almost anything on the menu. Every. Day. Good food + free = amazing.

    Cons

    Pay isn't super great - I think it's on par with this kind of job in the city but Boston is crazy expensive so it can be tough. Not for those that don't want to actually work - it is busy busy busy and you are always hustling. I saw a lot of people not ready for that just fail. Fun for me, but not always easy!

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  9. Helpful (2)

    "The good definitely outweighs the bad!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front of House Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flour full-time for more than 3 years

    Pros

    strong female leadership - A lot of growth opportunities for those who work hard for them - great co-worker and stellar managers across all the bakeries.

    Cons

    Flour is quick to hire and very slow to fire. Not necessarily a con but can be frustrating to some of the harder working people on the team who see some people slacking and somehow still keeping their job.

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  10. "Best Job I've Ever Had!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Management 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Flour full-time for more than 8 years

    Pros

    Generous meal policy, wonderful staff and managers, high quality food and service, open feedback work environment, commitment to growth and development of staff (including promoting from within), management who cares and listens to staff, overall a really enjoyable work environment!

    Cons

    Definitely requires hard work and dedication from managers, not necessarily a con!

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