Food For The Hungry Reviews | Glassdoor

Food For The Hungry Reviews

Updated April 29, 2017
17 reviews

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3.5
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Gary Edmonds
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17 Employee Reviews

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  1. "No job is perfect..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Phoenix, AZ
    Current Employee - Senior Software Developer in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Food For The Hungry full-time (More than 3 years)

    Pros

    Food for the Hungry (FH) is a world-class company to work for with a vision of making a difference in the world that few other companies can meet. The intrinsic reward of working with FH is very great. And they have a clear mission, vision, and values that are communicated very clearly to the company. These align closely with scripture, and are inter-denominationally fundamental to all Christianity. There are several departments in the FH Global Service Center (in Phoenix) that work well together, and where quality has been steadily increasing over the past several years.

    Some departments have a work from home policy of one day per week after six months, and health insurance is 100% covered for the employee, with options to add coverage for the employee's family. FH has been steadily moving away from allowing working from home, however. So I'm not really sure how much longer this will continue to be offered.

    The con (below) related to pay is balanced out by the better chance of finding a good work/life balance because (in my department anyway). They encourage employees to work only 40 hours per week. This is backed up by an hour for hour overtime policy. Every hour you work over 40 hours is credited back to you in comp-time off. This is generally handled on an on-your-honor basis but it is obvious when someone is abusing it because their productivity doesn't show it.

    IT management is reasonable, genuinely caring, and not deadline driven, which is a breath of fresh air in the face of other company's breath-taking inability to manage their own time, and trying to "fix it" by imposing artificial deadlines, which decimate quality, and relationships. In FH's IT department we can genuinely focus on quality, and our stake holders are understanding and supportive.

    Cons

    Pay
    Pay is not as competitive as for-profit companies because they have a hard time justifying to their board why someone should make so much when we always need more resources "in the field". This is an ongoing topic of debate in upper management, and it is uncertain what will be decided in the long run. Keep in mind that many of their employees work for less than what they would make anywhere else. And many of them are self-funded missionaries, and even a few un-retired volunteers. The majority are paid, just not competitively. It means you have to want to be here.

    Digital Marketing
    While I mentioned in the pro's section that the IT department is not deadline driven, the Digital Marketing team decidedly is. They regularly contrive deadlines that have no basis in business need, and cause quality to tank. There have been several tragic stories over the past several years I have worked here. Thankfully, many of our larger projects are with other departments that have more of a systems management approach that focuses more on quality and work flow than arbitrary deadlines for the sake of having deadlines.

    Commute
    They have a strict policy of making sure anyone who lives 115 miles or less from the office (that's anyone in the Phoenix metroplex) must drive to the office at least four days per week to be in the office. This policy is short-sighted and counter-productive for attracting talent from skilled fields of discipline. They have effectively limited their talent pool only to people who are willing to make the trek into down town Phoenix during rush hour.

    Advice to Management

    About Working Remotely
    FH can't afford to limit its IT talent pool to just the Phoenix metro area in the U.S. Likewise with other locations. Highly skilled technical talent is increasingly becoming more remote as a default expectation. If this were encouraged as a perk, it could offset the lower compensation that FH offers skilled workers. Quality of life is worth quite a bit.

    For Marketing
    Study modern management and why deadline, goal-oriented management is short-sighed and damaging to quality. W. Edward Deming tried to tell us this back in the '60's but no one in the U.S. would listen. So instead, he went to Japan and revolutionized the auto industry there until they out-performed us here in America by far (Honda, Toyota, Suzuki, Hyundai, etc., and they still are).


  2. "Work Life"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Avondale, AZ
    Former Employee - Anonymous Employee in Avondale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Food For The Hungry (Less than a year)

    Pros

    It was a friendly work enviroment, able to show your faith, flexible with schedules, good on the job training, great first job.

    Cons

    only open week days from eight am to four pm so must be able to be avaiable for those hours,

    Advice to Management

    Keep up the open communication, and keep up with team work and trust training they are great. miss working there!


  3. "Meaningful place to work, but unstable management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    Pros

    Food for the Hungry has a wonderful and inspiring mission and vision. It was a pleasure and honor to work in various departments and positions over the years that I was employed there. The organization has contributed so much to the alleviation of poverty around the world that any employee can't help but feel a sense of calling and purpose in whatever job they do to support the cause. The Phoenix office serves as the global headquarters with support functions for Finance, IT, HR, Marketing and Customer Service (Donor services). There is plenty to get involved in, even a weekly Chapel that brings everyone in the Phoenix office together for thought-provoking messages, music and announcements. The community life can't be beat and friendships run deep.

    Cons

    This is a non-profit, fundraising organization, so budgets are tight and often get stripped in the middle of a fiscal year, and plans can change suddenly. Over the 10+ years I worked at FH, the top leadership changed regularly, so strategic plans were not taken seriously for longer than a year or two at a time. Communication from management was sporadic and not always aligned from one department to the next. No consistent management training available, so it is hit or miss if you get a good supervisor. There was a lot of intentional improvement at the top from 2011-14, but many initiatives that were coming to fruition were lost following the change of CEO. Starting over again as usual, then in 2015 the Human Resources department was downsized to minimum levels, so little to no support remained from that end. After I left, I discovered a whole group of former FH employees who had been burned and were still traumatized by their separation experience.

    Advice to Management

    Often new leaders come in thinking that they can change things for the better and make a great impact, but it is important that the top leadership is aligned and committed to the same goals, or these idealistic efforts will be wasted. Learn from the past and don't try to start new initiatives without finding out what worked or didn't work before. Commit to long-term growth and building on strengths of the team around you. Don't treat staff like pawns on a chessboard that can be wiped out, even if it is legal to layoff, fire or cut back hours. Ethics and faith should be elevated over business "best practices" and legality in this line of work. Put the FH values into practice throughout the employment relationship. People have lives that are greatly affected by "business" decisions, so hold these relationships as precious and higher-priority than your short-term solutions. The loyalty that employees give to faith-based employers like FH and their motivation to work long hours for less pay that comes with cause-related employment is more valuable than can be counted on a spreadsheet.


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  5. "Loved Every Minute"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Food For The Hungry full-time (More than 10 years)

    Pros

    Food for the Hungry is doing the best work out there in Christian development. I felt it a privilege to be "walking with" the world's most vulnerable people by using the gifts God has given me. If you are looking for an organization that is truly Christian--applying Bibilcal principles, praying in meetings, seeking God--FH is the real deal. If you are in a position that includes international travel, you will be wowed every time by the transformation that you're part of.

    Cons

    FH is an organization that has grown tremendously over the past 2 decades. Growth brings its own challenges, like keeping a familiar atmosphere for staff while growing in professionalism and implementing organization-wide change. As a member of mid-level management, I supported these changes but also saw change fatigue among the staff on my team. So if you're looking for a job where you settle into the same way of doing things year after year, FH is probably not the place for you. Frequent top-level leadership changes have also taken their toll.

    Advice to Management

    Continue asking for staff input before making broad changes. Develop more comprehensive training for leaders that includes history of organizational growth, including why decisions/changes have been made in various departments. (Sometimes it seems that new directors come in with ideas that have been tried before and they don't know the history to make informed decisions.)


  6. "Good place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Management in Phoenix, AZ
    Current Employee - Senior Management in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Food For The Hungry full-time (More than 10 years)

    Pros

    Food for the Hungry (FH) has a great vision and is making a positive impact in our world today. They reach out to some of the poorest communities in the world and provide help and services that can lead to transformational change. The people that work at FH are dedicated, enthusiastic, passionate and innovative.

    Cons

    Working in a non-profit often means doing more with less. So the work can sometimes seem overwhelming, but when you remember why you do it, you don't mind. Also, over the last several years there has been many changes in leadership models which comes with many directional changes. This sometime makes progress slow or blocked.

    Advice to Management

    Allow changes to take root before starting new initiatives or directions.


  7. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Food For The Hungry full-time

    Pros

    Great people, great mission. I enjoy the exposure to so many different peoples and cultures. There is ample evidence that many people benefit from work done by FH

    Cons

    Budgets are low which cause problems. Often there is too much emphasis on long term plans and not on action. Too many dreamers.

    Advice to Management

    Make sure the people making decisions are not businessmen but have experience working in the developing world. Decisions should be made outside of the US offices.


  8. "Great Mission and vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Food For The Hungry full-time (More than 3 years)

    Pros

    Great company vision and mission. They are doing great things in the field and making difference in the parts of the world they touch

    Cons

    history of new management coming in and restructuring departments and really messing up the flow. Hiring people for jobs they are nt qualified for and letting people go with experience and longeivity.

    Advice to Management

    Value who you have and slow down on constant reshuffling of departments. It is hard to keep a postive and productive mind set if you are always worried about your job security.


  9. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Food For The Hungry full-time

    Pros

    Great Vision, Mission, Values, Country staff

    Cons

    Need more guidance within the HR department

    Advice to Management

    Hire people with a strategic vision and innovative.


  10. "Would avoid this organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Food For The Hungry full-time (More than 3 years)

    Pros

    Great mission, some of the programming seems to have a great impact on communities.

    Cons

    Many of the employees are disingenuous, there is a lot of office gossip and fear mongering. Many financial problems and sudden changes in management and programming really take away any sense of job security you could hope to have. The human resources department does not care about the well-being of employees and will seek to deceive you if there is a problem. A lot of emphasis is placed on keeping up with Christian appearances rather than actually exhibiting Christian values. You need to watch out for yourself or you will be constantly thrown under the bus. The stress is not worth the good work done.

    Advice to Management

    The culture of the organization is severely lacking. Invest in team building.


  11. "Staff Care & Expat Services Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Food For The Hungry full-time

    Pros

    Very powerful vision and values based organization. The people who work there are dedicated to God and their service.

    Cons

    Changes happen quickly and are often not discussed or communicated broadly. Most of the frustration within the organization stems from this issue.

    Advice to Management

    Utilize a more collaborative and communicative approach before exciting major changes or decisions. Decisions that appear to be sharply made breakdown trust and morale within the organization.


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