Footsmart Reviews | Glassdoor

Footsmart Reviews

Updated November 13, 2017
48 reviews

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2.2
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Approve of CEO
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Alan Beychok
21 Ratings

48 Employee Reviews

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Pros
  • Call center director was great and really cared about the staff (in 5 reviews)

Cons
  • They had no minority representation and very condescending to the call center staff (in 9 reviews)

More Pros and Cons

  1. "Its cool til you find something better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Norcross, GA
    Former Employee - Call Center Customer Service Representative in Norcross, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Footsmart (More than 3 years)

    Pros

    Making easy comission at the end of calls.decemt starting salary.

    Cons

    The hours had changed til 1 a.m so everyone not senior had to work this shift every so often.

    Advice to Management

    Stop firo g all the good workers without a probation period set up


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Footsmart full-time (Less than a year)

    Pros

    Awesome management team and employees

    Cons

    Needed more room cubicles were to close together

    Advice to Management

    Keep up the good job!

  3. "Terrible Merger/Buyout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Manager Supervisor in Duluth, GA
    Former Employee - Customer Care Manager Supervisor in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Footsmart (More than 3 years)

    Pros

    Call center director was great and really cared about the staff. Quite unusual in this type of industry and he put a compassionate culture in the center. Benefits were pretty good as well...

    Cons

    The owner or former owner had terrible interpersonal skill. Communication was extremely bad and after the company was sold/bought, there was no announcement to employees as to their continued employment. The new owners were 10 times worse. They had no minority representation and very condescending to the call center staff.

    Advice to Management

    Corporate management should understand that the call center is the face and voice of the company. A little respect for the individuals who have to deal with marketing, website and I.T errors would go a long way in fostering what could be considered a team.


  4. Helpful (1)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Recommends
    Negative Outlook

    I worked at Footsmart (More than a year)

    Pros

    This job is a team oriented atmosphere. Upper level management has an open door policy.

    Cons

    Shifts could change with little notice.

    Advice to Management

    Have humun resources more available.


  5. Helpful (2)

    "Should have believed the rumors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers, decent to good pay

    Cons

    Lies, inept management, ever-increasing workload


  6. Helpful (10)

    "Alan is a JERK - he deserved to lose his business!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Atlanta, GA
    Current Employee - Corporate in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Footsmart full-time (More than 5 years)

    Pros

    Meeting life long friends - nothing else from that place.

    Cons

    Alan Beychok is a coward. He sold the company because he solely had it go belly up over the last couple years. He has now made tons of people unemployed and possibly lose their livelihood because of his egotistical, bipolar, crazy, selfishness, compassionless and I could keep going on. Which was his last day, not known to all of the employees, he didn't even have the common courtesy to say goodbye, thank you, see you, sorry....nothing. Again. COWARD.
    I am sicken at the thought if he made any money with selling this place. Now we are without jobs. Thanks a million loser.


  7. "Customer Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Atlanta, GA
    Current Employee - Call Center Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work because they have the best director Kenny Butler. You do have to meet a call format when handling customer calls but they try to make it by playing games. Catered lunch every other week. Supervisors help with difficult customers.

    Cons

    Some customers are mad and try your patience because their order has gone wrong somehow.

    Advice to Management

    Keep up the good work making call center a pleasant place to work.

  8. "customer service call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Footsmart full-time

    Pros

    This company offered great benefits and advancement opportunities. The management was concerned with team building and coaching. overall this company had a good work environment.

    Cons

    I really can't think of any I would still be there if it wasn't so far from where I live.

    Advice to Management

    keep up the good work


  9. Helpful (1)

    "Benchmark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Footsmart full-time

    Pros

    Great coo workers, friendly environment

    Cons

    No growth potential, outrageous goals, unprofessional. Very low salary

    Advice to Management

    To much favoritism,


  10. "company needs to stop trying to be like other companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend

    I have been working at Footsmart full-time (More than 3 years)

    Pros

    Benefits is still pretty good

    Cons

    Pay is not good, management needs help, company doesn't have any identity

    Advice to Management

    Stop changing things every month


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