Forest Lawn Memorial-Park Association Reviews | Glassdoor

Forest Lawn Memorial-Park Association Reviews

Updated October 19, 2017
39 reviews

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3.2
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Darin Drabing
24 Ratings

39 Employee Reviews

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  1. Helpful (2)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Glendale, CA
    Current Employee - Senior Manager in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forest Lawn Memorial-Park Association full-time (More than 10 years)

    Pros

    Great work culture for honest and caring people. Lots of opportunity to make a difference. Not too many layers of management

    Cons

    Facilities can be a little dated, but it also adds to the charm of working here.

    Advice to Management

    Keep doing what you're doing.


  2. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Cypress, CA
    Former Employee - Sales Associate in Cypress, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forest Lawn Memorial-Park Association full-time (Less than a year)

    Pros

    Helping families choose best advanced planning program to fit their needs.

    Cons

    Leadership is biased and unprofessional.

    Advice to Management

    Change your policies from churn and burn new employees to protect the old ones. It's a boiler room way of doing business. Pay base salaries so it's not a horrible place to work. Let everyone get walk ins and calls not just by ethnicity. This company is a real life to each sell there own. I once had a old immigrant rep say why is Adam statue black? This is the mentality of these reps. They are unprofessional and back stabbers. All attitudes are reflection of the leadership.

  3. "Customer Care Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forest Lawn Memorial-Park Association full-time

    Pros

    Great people to work with

    Cons

    none, great company to grow with

    Advice to Management

    great job!


  4. Helpful (4)

    "Service arrangements rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Arrangements Representative I in Glendale, CA
    Current Employee - Service Arrangements Representative I in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits, health insurance is top knotch.

    Cons

    Crap and unstable schedule. Really bad work/life balance

    Advice to Management

    Retrain your supervisors, many are oblivious to the issues that are in front of their face. They will lie on the status of their department to appease the VP's and management.


  5. Helpful (2)

    "Good, ethical organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Forest Lawn Memorial-Park Association full-time (More than 10 years)

    Pros

    Great benefits, mean what they say about ethics and integrity - great tuition reimbursement program. Solid salaries, makes huge efforts towards employee appreciation. Service culture orientation towards families. Takes their sacred duties seriously. Management really cares about employees - honesty and integrity are make or break qualities. If you can't walk the talk, you will not make it here.

    Cons

    Limited mobility beyond entry level supervisor.

    Advice to Management

    Growth limitations beyond supervisor level can be demoralizing. Great opportunities below and to that level. Need to figure out ways to reward excellence with growth opportunities beyond entry level management.


  6. Helpful (4)

    "10 year employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Embalmer in Los Angeles, CA
    Current Employee - Embalmer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forest Lawn Memorial-Park Association full-time

    Pros

    Good people, family like atmosphere, hard but rewarding work.

    Cons

    You need to understand you're serving people at a very difficult time in their lives and its not for everyone.

    Advice to Management

    Don't read the negative in these posts. You need to know that people who love to serve others will always be successful and those who don't will fail at what they do.


  7. Helpful (3)

    "Biased management and policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Planner in Cypress, CA
    Former Employee - Advanced Planner in Cypress, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forest Lawn Memorial-Park Association full-time (More than a year)

    Pros

    The families really appreciate your assistance.

    Cons

    Management is biased borderline bigoted and company policies and procedures are unfair and allow management to pick winners and losers.

    Advice to Management

    Quit and get a job at walmart.

  8. Helpful (4)

    "Game Play at Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forest Lawn Memorial-Park Association full-time

    Pros

    Working directly with the families is an incredible experience. It's an honor to help families throughout a challenging process. This is work that you will carry with you for life.

    Cons

    No one is allowed to do their job without micro-managing and game play. Good people who work hard and are dedicated to families are fired regularly. You have to play games to get ahead in the non-profit world of funeral service. It's more about playing politics than serving customers.

    Advice to Management

    Clean out top management and get back to the business of focusing on grieving families.


  9. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    Former Employee - Senior Client Representative in Glendale, CA
    Former Employee - Senior Client Representative in Glendale, CA
    Recommends
    Neutral Outlook

    I worked at Forest Lawn Memorial-Park Association (Less than a year)

    Pros

    I got to talk to a lot of families and the employees were very friendly

    Cons

    My contracted status limited what information I could give to the families and so I was basically an answering machine. Also I was called after work one day and was told that, that day had been my last day at work without an explanation.

    Advice to Management

    Take consideration of even the contracted employees and give feedback when you end their contract.


  10. Helpful (3)

    "Forest Lawn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Forest Lawn Memorial-Park Association full-time

    Pros

    Working with families to help them find loved ones when visiting park.

    Cons

    Sales driven by ethnicity no access to robust lead system for everyone, no support by management to help build up your client base, churn and burn, every man for himself.

    Advice to Management

    Have a real base for 12 months so employee can really build up contacts and generate living wage income and not work for free.


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