Forever 21 Reviews in New York City, NY | Glassdoor

Forever 21 New York City Reviews

Updated May 15, 2017
265 reviews

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New York City, NY Area

2.4
Star Star Star Star Star
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
99 Ratings

265 Employee Reviews

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Pros
  • Working in fast paced environment (in 241 reviews)

  • Opportunities to learn a lot about the industry (in 55 reviews)

Cons
  • Need a better employee discount (in 184 reviews)

  • 10% discount for clothes you know wont last (in 174 reviews)

More Pros and Cons

  1. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Riverhead, NY
    Former Employee - Sales Associate in Riverhead, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 (More than a year)

    Pros

    My co-workers were friendly, Cute clothes

    Cons

    Employee discount is tiny, Nasty customers, Disorganized


  2. "Forever 21"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in East Brunswick, NJ
    Current Employee - Sales Associate in East Brunswick, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    The people I work with, and the overall vibe of the store is the best. The music, and the retail experience both tie into why I like going to work.

    Cons

    The messy store, the go-backs, and the late nights of closing.


  3. "Love/ hate kinda situation with this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Bronx, NY
    Former Employee - Sales Associate in Bronx, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 part-time (More than a year)

    Pros

    Met different types of people. The other associates was cool!

    Cons

    Discount sucked 10% like what was that.

    Advice to Management

    Hired managers that actually manage the store!!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Rough company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Edison, NJ
    Former Employee - Assistant Store Manager in Edison, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Forever 21 full-time (More than a year)

    Pros

    Learn a lot
    Fast pace
    Top trends
    Visual aspects
    Stay on your toes
    Communication skills advance
    Critical thinking skills advance

    Cons

    Upper management
    Late nights
    Lack of resources
    Messy store
    Always short staffed
    Pay rate
    Employee discount
    No customer service employee support

    Advice to Management

    Give stores the resources (payroll) to maintain a good store. Stores will always be busy and we need employees to keep it from falling apart. It is way to fast pace and overwhelmingly busy for there not to be staff on your sales floor. If you can't provide your stores with the resources to succeed, don't expect them to succeed.
    Stores are messy and require tedious work to clean up after customers. You should invest on over night employees to recover your store the envionrment of your company should have taught you that 4 pairs of hands cannot spend an additional 4-5 hours after closing cleaning up the mess yet still not leaving the store at 100%.
    You should care more about your employees. F21 employees work extremly hard even on good days and a measly 10% discount is not a way to show appreciation. The company does not value their employees management teams come and go and they prefer to hire from outside rather than promoting within. The company does not seek to teach and help employees grow in the company.


  6. "BAD REVIEW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Forever 21 (More than a year)

    Pros

    good money and good expierence

    Cons

    poor customers and also poor management

    Advice to Management

    ORGANIZATION! is a must they need to strive for better


  7. "n/a"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    I get meet new people.

    Cons

    Not enough hours and money

    Advice to Management

    n/a


  8. "not the best job but not the worst either"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Elizabeth, NJ
    Former Employee - Sales Associate in Elizabeth, NJ

    I worked at Forever 21 part-time (Less than a year)

    Pros

    its a good part-time job, enough work to keep you busy but not enough to overwhelm you (except the holidays, then it gets a little crazy)

    Cons

    there is too much change when it comes to floorset, like they move everything around in the store every few weeks so its difficult for customers as well as employees to find things.

    Advice to Management

    be better organized


  9. "overall, a good job and social experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Glendale, NY
    Former Employee - Sales Associate in Glendale, NY
    Recommends

    I worked at Forever 21 part-time (More than 3 years)

    Pros

    - i guess depends on your location, but my coworkers and managers were very friendly and down-to-earth.
    - flexible hours
    - rise to management position is possible, if you're willing to show effort.
    - dress code isn't that strict, which is always a plus.
    - its a nice first job to have as teen to get some experience and get a taste of the real world.

    Cons

    - minimum wage pay
    - raise is minimal
    - dealing with a few rude and unreasonable customers sometimes

    Advice to Management

    I would ask to raise the wage because some of my coworkers had left for that sole reason.


  10. Helpful (1)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Syosset, NY
    Former Employee - Sales Associate in Syosset, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Extra work hours are always available.

    Cons

    Work hours can last until the store is organized, which can go into the early morning hours.

    Advice to Management

    Better pay.


  11. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    10% discount
    Meet new people
    Staff feels like family
    Gives you some fashion liberty

    Cons

    The Long hours
    Management has favorites
    Don't consider your school or sleep schedule

    Advice to Management

    Your employees represent you in the work place
    make sure their in a safe environment and not being
    over worked.


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