Forever 21 Reviews in New York City, NY | Glassdoor

Forever 21 New York City Reviews

Updated December 3, 2017
285 reviews

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New York City, NY Area

2.6
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
106 Ratings

285 Employee Reviews

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Pros
  • Fast-paced environment to learn SPA brand (in 265 reviews)

  • Opportunities to learn a lot about the industry (in 57 reviews)

Cons
More Pros and Cons

  1. "They're okay but not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Freehold, NJ
    Current Employee - Anonymous Employee in Freehold, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    The job is easy, the people there are fun and the clothes are cute which you get 10% off of.

    Cons

    The management sucks the rules are lax in some areas and strict in others so it's confusing as to what's allowed and what isn't. The customers are mostly highschool students who leave a huge mess everywhere and even if you're done with cleaning everything you can't leave until up to an hour after you've finished because everyone has to leave together and you can be done by closing which for me is 930 and stay till over 1030 because the manager wrote 1030 on the schedule and won't leave sooner

    Advice to Management

    Honestly be like a normal store. Someone's section is done store looks clean go home. And figure out the rules.


  2. "Tough company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Lake Grove, NY
    Current Employee - Assistant Store Manager in Lake Grove, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Forever 21 full-time (More than a year)

    Pros

    401k company match, health insurance. Paid time off. Discount. Employee appreciation days

    Cons

    No structure, no payroll, long hours, not enough pay. Store is always a mess

    Advice to Management

    Needs structure. More pay

  3. "Management is pretty crummy, therefore making your experience crummy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in Elizabeth, NJ
    Former Employee - Visual Merchandiser in Elizabeth, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 full-time (More than 3 years)

    Pros

    Young fresh vibe, lots of room for creativity. Always growing and expanding. Company is on point with fashion trends and has a good range of different styles.

    Cons

    Everything is always poorly planned. Management is vague with advice and training. Management also does not recognize their sales associates enough to the point to make them care about their work.

    Advice to Management

    HQ launches things at the last second making the visual team scramble around trying to get those things together. Things should be communicated better. They should also pay more because compared to other companies who have flow teams, pricing teams, and presentation teams, the visual teams are the only ones who execute all of these tasks.


  4. "forever 21"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forever 21 in Jersey City, NJ
    Current Employee - Forever 21 in Jersey City, NJ

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    big company, variety of clothing

    Cons

    closing late and not exactly at the time is suppose


  5. "No place to grow"

    StarStarStarStarStar
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend

    I worked at Forever 21 part-time

    Pros

    There are no pros for this place

    Cons

    a lot of favoritism in this place
    the managers act like they own forever 21
    lack of communication

    Advice to Management

    Communicate to your employers and stop acting like you own the place


  6. "ok experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Brooklyn, NY
    Current Employee - Sales Associate in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Forever 21 (More than a year)

    Pros

    retail experience, good work/meet good people

    Cons

    not the best managers

    Advice to Management

    managerment=leadership


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 part-time (More than a year)

    Pros

    Lots of clothes and discounts

    Cons

    Management was messy.

    Time Schedules were hectic

  8. "Stock manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipping and Receiving in Yonkers, NY
    Former Employee - Shipping and Receiving in Yonkers, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 full-time (More than 5 years)

    Pros

    All of the potential women

    Cons

    I was babysitting too much

    Advice to Management

    Move on


  9. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Bronx, NY
    Former Employee - Cashier in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 part-time (More than a year)

    Pros

    There aren't any pros at this Job

    Cons

    Long hours , terrible management, terrible pay


  10. "Store Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in New York, NY
    Former Employee - Graphic Designer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 part-time (More than a year)

    Pros

    I usually enjoy retail work and helping people and dressing people. I enjoy the music and the company of certain people in the company. They try to create a family atmosphere of 'family'. Unless you are working corporate or on a Lead or manager level you will be part-time and without benefits like most retail company. When you have a great Store manager your time at the job can be actually fun and engaging.

    Cons

    Depending on the manager you have it can be a nightmare. As well as how much money the store makes the employees are completely expendable. If a manager doesn't like you for not 'fitting-in' they will cut your hours until you quit. If addressed little to nothing will be done since managers have a group think mentality. If you are a college student I do not recommend it. You are almost never guaranteed consistent work. More than three times my availability was changed without my consent. Often they will cut your hours but try to call you in last minute so you would easily find yourself being afraid to make plans because you are desperate for hours and pay.
    Your only guarantee into having a god experience is dependent on your manager's disposition. This job is for people that needs a here-or-there part time job. Most people quit within a couple of months.

    Advice to Management

    Pay more attention to employee needs. Have reasonable hours. If that means hiring more people then do so. Often certain people will be over worked and others will be starving for work. If you improve the response to employee needs and improve the relations with management then you will create a better environment and incentive for employees to be better overall. Poor working conditions lead to high turnovers hence why hiring and firing is like a revolving door. My one new store manager actually was transparent and made an attempt to work with everyone and created a great environment within her means. We need more people like that. That manager was literally the only reason people stayed even though the benefits and pay were not enough for the workload.


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