Forever 21 Reviews | Glassdoor

Forever 21 Reviews

Updated December 16, 2017
4,108 reviews

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2.7
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
1,563 Ratings

4,108 Employee Reviews

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Pros
  • Fast-paced environment to learn SPA brand (in 266 reviews)

  • Opportunities to learn a lot about the industry (in 57 reviews)

Cons
More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Forever 21 part-time

    Pros

    Management team was great and friendly

    Cons

    Late hours, only 10% discount


  2. "Good not great. A lot of favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in San Antonio, TX
    Current Employee - Lead in San Antonio, TX

    I have been working at Forever 21 full-time (More than a year)

    Pros

    It's an easy job, depending on the volume of the store and your experience level. Co workers are usually the best part of the job.

    Cons

    The bigger stores are the WORST. Too many customers, and not enough staff. You can't keep up with the mess. Lots of gossip, try to keep to yourself. Favoritism will keep you from moving up, even though you're more competent.

    Advice to Management

    Spend more time on the sales floor, help your employees by coaching them, and not by being condescending. We all have our favorites, but it shouldn't interfere with work.

  3. "Good starting point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 full-time (More than a year)

    Pros

    Great company! Fun people to work with

    Cons

    No cons for now that I can see


  4. "IT Department Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Forever 21 full-time (More than a year)

    Pros

    Fast-growing, lots to do and learn

    Cons

    Strong culture that's not for everyone


  5. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time

    Pros

    Nice and friendly coworkers at this location

    Cons

    Late hours and poor management

    Advice to Management

    Management needs better training


  6. "Good First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (More than a year)

    Pros

    - Easy Laid Back Environment
    - Can Learn Good work ethic, showing up to work etc.
    -Always something to do

    Cons

    -Advancement can be clearer laid out path
    -Super disorganized on the floor
    -Moral is always low


  7. "Great Starting Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead of Service in Houston, TX
    Current Employee - Lead of Service in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forever 21 full-time (Less than a year)

    Pros

    Good started job. Easy and great sale items.

    Cons

    Poor operational side with all of the paperwork. Visuals hold the crown in the company.

    Advice to Management

    Make everything electronic. LoD, Paperwork, update POS, and onboarding.

  8. "great first job in merchandising field"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21 full-time

    Pros

    good entry level position, solid schedule

    Cons

    over worked hours without incentive


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Forever 21 part-time

    Pros

    Laid back environment, fun work place to make friends

    Cons

    Poor, poor, POOR management and work structure. Weekends obviously were the worst. 10 percent employee discount is ridiculous.

    Advice to Management

    Find a structured work ethic, and at least pretend to like each other within management. Favoritism is highly discouraged by employees.


  10. "Great place to start a career, but not much room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Travel Agent in Los Angeles, CA
    Former Employee - Corporate Travel Agent in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 full-time (More than 3 years)

    Pros

    You'll be able to learn to work in a fast-paced environment & meet talented, friendly people. I've kept in touch with the people I've worked with from F21 over the years which speaks to the quality of people working there.

    Everyone knows of Forever 21, so it's a good foot in the door or stepping stool for those looking to get into the fashion industry.

    Cons

    Management and overall company processes/protocols are lacking. It is difficult to take the initiative when there are many approval hoops to jump through to get things done. Additionally they do not pay well or provide room for advancement or salary increases, which leads to a high turnover rate.

    Advice to Management

    If you value your employees, show them in their pay.


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