Forever 21 Reviews | Glassdoor

Forever 21 Reviews

Updated August 21, 2017
3,875 reviews

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2.6
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Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
1,483 Ratings

3,875 Employee Reviews

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Pros
  • Working in fast paced environment (in 252 reviews)

  • Opportunities to learn a lot about the industry (in 56 reviews)

Cons
More Pros and Cons

  1. "Overall good, but definitely some issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co-Manager
    Current Employee - Co-Manager
    Positive Outlook
    No opinion of CEO

    I have been working at Forever 21 full-time (More than 3 years)

    Pros

    The fashion, the prices, there's always something to do!

    Cons

    Some things are really outdated which mean processes take longer than should . Like hiring! Non competitor wages for part time associates . No training guide from corp. so every store does things differentlu. Corporate is disconnected to store operations . loss prevention is poor. Corp gives stores too many tasks takes away from being on sales floor


  2. "Corporate visual merhandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Forever 21 full-time

    Pros

    Fun people to work with and everyone is very creative.

    Cons

    Never appreciated as an employee. Unrealistic expectations and everyone is disposable.

    Advice to Management

    Never talk back or have your own opinions even encouraged to have a voice because in the end, that makes you a bad employee to them.

  3. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Nogales, AZ
    Former Employee - Sales Associate in Nogales, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 part-time (More than a year)

    Pros

    It is fashion forward. It pays more than minimum wage.

    Cons

    not enough hours to work

    Advice to Management

    I believe Forever 21 must hire a diverse population to attract customers.


  4. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    fun,energetic environment, can dress however you want , easy job.. i would recommend to someone as thier first job if they want retail experience.

    Cons

    our store would close at 9pm, but on a typical closing shift you would not leave until 11:30pm due to all the clothes and stuff that needs to be put back. also costumers would always be upset when they cannot get thier money back for their returns.

    Advice to Management

    make sure to let people know what theyre in for when hiring if you're going to have them close all the time.


  5. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 full-time (More than a year)

    Pros

    You'll obtain the experience. Offer good health insurance.

    Cons

    Pay rate is low, work mandatory overtime during the holidays with block off personal time off starting October till mid January.


  6. "Good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21 part-time

    Pros

    Ability to pick up as many shifts as necessary

    Cons

    Sometimes had to search hard for shifts because other workers wanted them too


  7. "It was alright..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The staff was great and it was a fun working environment.

    Cons

    The pay was very minimal and your hours can fluctuate often.

  8. "Very good experience overall I GUESS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AV Technician in New York, NY
    Current Employee - AV Technician in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forever 21 full-time (Less than a year)

    Pros

    very good insurance package for me

    Cons

    too many managers on the floor


  9. "very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Software Engineer in New York, NY
    Former Employee - Junior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forever 21 (More than a year)

    Pros

    its really good company. It has good perks and facilities.

    Cons

    no cons. it was good and work enviornment was good.


  10. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 part-time

    Pros

    - first look at clothes that goes on the floor
    - easy interview
    - 10% discount

    Cons

    - a messy assistant boss who thought she all high and mighty just because she was in charge
    - was not very sympathetic
    - threaten to close the gate on us because we were taking "too long" on clocking out

    Advice to Management

    Treat your employees better
    Hire competent people


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