Forever 21 Reviews | Glassdoor

Forever 21 Reviews

Updated April 19, 2018
4,278 reviews

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2.7
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Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
1,617 Ratings

4,278 Employee Reviews

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Pros
  • This store is very fast paced and you will not be bored because time will fly by (in 270 reviews)

  • Opportunities to learn a lot about the industry (in 58 reviews)

Cons
More Pros and Cons

  1. "Forever 21 Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Forever 21 part-time

    Pros

    I want to work here because I think your store is filled with great design clothing. The surrounding of the store overall makes me feel welcomed. The employees always seem to have a positive attitude.

    Cons

    The cons of working here are having to understand that sometimes customers will not always have a positive attitude. I'll still manage to have patience with them and understand if i don't there will be consequences.

    Advice to Management

    I think you guys should keep doing what you do. Keeping employees and customers satisfied. Also keeping the positive attitude and patience.


  2. "It's all about the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Miami, FL
    Current Employee - Sales Associate in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    Friendly environment
    Fast paced and not boring at all
    Opportunity to grow with the company
    Get to know all promotions and sales before everyone

    Cons

    Employee discount is almost nothing
    Pressure to get credit cards
    Pressure to dress fashion forward all the time
    The pay is better at other similar stores

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 part-time

    Pros

    flexible hours, quick process, easy,

    Cons

    no benefits, low pay, messy, long hours


  4. "Could be better, but it's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in College Station, TX
    Current Employee - Sales Associate in College Station, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    Meeting new and interesting people, customers and co-workers
    Decent pay
    Flexible with schedule if you're a college student

    Cons

    Fellow co-workers never want to help each other
    Sometimes expect one sales associate do all the work in fitting room and go-backs
    10% discount is pretty useless
    Sales associates and even some managers act unprofessional around customers and dealing with problems


  5. "Picker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Picker in Los Angeles, CA
    Former Employee - Picker in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Forever 21 full-time (Less than a year)

    Pros

    Lots of hours. Decent Pay.

    Cons

    Too much gossip. Lots of hours. Poor maintenance.


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Forever 21 part-time

    Pros

    Higher pay than minimum wage
    Friendly employees

    Cons

    Working until 2 or 3 in the morning


  7. "Okay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people great oppertunities decent work life balance

    Cons

    alot of politics not alot of room to grow

  8. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Forever 21 part-time

    Pros

    Helps you realize how important it is to be polite to customers
    Coworkers are usually pretty great

    Cons

    Scheduling conflicts with school
    Customers can be hard to deal with, but that's true with every job

    Advice to Management

    If you know you have college students working for you, offer the ability to let them tweak their schedules as finals draw near and when a new semester begins


  9. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Marietta, GA
    Current Employee - Sales Associate in Marietta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    They are very understanding and helpful . We work as a team no matter what

    Cons

    Lack of hours and pay


  10. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Informal interview; exposure to retail and customer service sector; flexible hours-choose your own availability; casual work apparel —as long as it’s “stylish” you’re good

    Cons

    Long hours of standing; conflicting management styles; low wages; only 10% employee discount; needs an ergonomic program for employees - lot of moving around, lifting, moving heavy racks of clothes


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