Forever 21 Reviews | Glassdoor

Forever 21 Reviews

Updated February 18, 2019
4,793 reviews

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2.8
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
1,782 Ratings

Employee Reviews

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Pros
  • "If you like a fast-paced environment, you'll do well here" (in 289 reviews)

  • "You learn a lot because everything is so fast paced" (in 62 reviews)

Cons
  • "the employee discount is only 10%" (in 236 reviews)

  • "Rude Management Little pay Long hours" (in 207 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Good for creative young people who want to pursue their career in retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Glendale, CA
    Former Employee - Store Associate in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Active and energetic working environment

    Cons

    Minimum wage only and you have to work on holidays


  2. "Amazing"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21 part-time

    Pros

    Fun and fast-pace environment with amazing co-workers.

    Cons

    Can sometimes can over-whemling and hectic

    Advice to Management

    N/a

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Nice people, and very flexible management

    Cons

    Large story and can be messy


  4. "Great atmosphere"

    StarStarStarStarStar
    Former Employee - Sales Associate in Dallas, TX
    Former Employee - Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    I really enjoyed working at Forever 21. I had a great experience, the overall atmosphere was great, and I learned a lot. My supervisor was always ready to help.

    Cons

    I do not have any cons.

    Advice to Management

    You are doing great.


  5. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Los Angeles, CA
    Current Employee - Project Coordinator in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Forever 21 full-time (More than a year)

    Pros

    Great coworkers, workforce is mainly young.

    Cons

    Pay is way lower than the industry standard. Do the work of 2-3 people for the pay of 1 underpaid employee. Biased upper management hierarchy.


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21 full-time

    Pros

    -Apportunity of growth, learning and coaching.

    Cons

    Bad Medical Benefits, sometimes extra hours aren’t available.


  7. "' Flexible and understanding Managers, a start up experience""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate in Newport, NJ
    Current Employee - Store Associate in Newport, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    Flexible Managers, Up to 40 hrs paid for sick days, when having time working, good to begin having experience, not hard to get in, holidays pay time and a half

    Cons

    Low pay, unstable hours, hours get cut very low, no raise, no commission, work on holidays, no benefits but 15% off and don't qualify in clearance. Most of the time are closing hours.

    Advice to Management

    Provide better accessibility to water and snacks, give bonuses, make internal relations activities and strategies to motivate for the store goals,

  8. "Immature company culture but easy job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Fairly easy job to do. Low stress. You're essentially cleaning and organizing a big closet and putting the clean laundry back as you get it (stuff people try on)

    Requesting days off is easy and usually you get the days you requested.

    Good for students

    Cons

    Work culture is basically like working in a high school. Most employees are 16-25 (including me) so I guess that makes sense.

    Low incentive to want to grow. Managers told me they dont make much more than the associates. They said they do get good benefits though.

    Advice to Management

    Try not to encourage the seasonal employees to compete with eachother. Let them know what success looks like in the role and stress the importance of teamwork and being the person always willing to help someone out.


  9. "Great place to start working"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Juan, PR
    Former Employee - Anonymous Employee in San Juan, PR

    I worked at Forever 21 part-time (More than a year)

    Pros

    Good environment to be in
    friendly staff
    discount

    Cons

    no place to grow
    tons of stress and work for the pay


  10. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forever 21 full-time (More than a year)

    Pros

    Discounts and employees
    Nice clothes

    Cons

    Hours
    Managers
    Rude custumors
    No benefits