Forever 21 Reviews | Glassdoor

Forever 21 Reviews

Updated August 21, 2017
918 reviews

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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
489 Ratings

918 Employee Reviews

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Pros
  • Working in fast paced environment (in 252 reviews)

  • Opportunities to learn a lot about the industry (in 56 reviews)

Cons
More Pros and Cons

  1. "Quitting only after 6 weeks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Associate in New York, NY
    Current Employee - Visual Associate in New York, NY
    Negative Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (Less than a year)

    Pros

    -As a Visual Associate, Sometimes they let you do early shifts from 8am-12pm
    -Good part-time job
    -Friendly and supportive co-workers

    Cons

    There are A LOT of cons and I would advise people to stay away from this job. I have only been here for 6 weeks and I'm already looking for another job!! I can hardly pay my bills because of the short hours. Also, Our store is sent so much clothing that we can't fit it all onto the sales floor. Cleaning up the piles of shoes, clothing and accessories is tiring and can take hours. The overnight Floorset shifts are HORRIBLE. I don't mind having to occasionally work at different times of the day (late nights, very early mornings, etc) But these Floorset shifts are the worst. You stay from 11pm-8am and we are required to do them each time. I have been scheduled three of these overnight shifts PER WEEK even though i was told in the interview that floorset is only done "occasionally" every few months. I can't work here anymore I absolutely hate it here.

    Advice to Management

    Something needs to be done about floorset and closing shifts. It is unbearable


  2. "Visual Merchandiser/ Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 full-time

    Pros

    You learn and experience a lot. If you can survive here you will be prepared for anything. (Because the place is absolutely crazy)

    Cons

    Overworked and underpaid. No support from upper management. Upper management does not take the time to get to know employees, which often leads to unqualified or unprepared people being promoted and deserving employees being overlooked. There is opportunity for advancement but it is up to chance rather than merit and many deserving candidates who are promoted have horror stories of what they had to deal with in order to finally get the promotion they deserved.

    Advice to Management

    Treat employees with respect. Do not treat sales associates or lower management as if they are beneath you and do not matter. These people deal directly with customers and represent your business so if they do not feel appreciated and do not care about the job it will be reflected in their service and will negatively affect the way your customers view your company.

  3. Helpful (1)

    "Think Twice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Los Angeles, CA
    Former Employee - Buyer in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 full-time (Less than a year)

    Pros

    I don't think there are any? Oh wait, free Ice Cream on Fridays at Cafe 21

    Cons

    Upper management doesn't listen, good luck having HR help you in any way. If you dont speak Korean, get ready to feel like a 3rd wheel. Trying to have a creative outlet will get you no where.

    Advice to Management

    Communication- For a company with 2,000 + employess you certainly don't communicate. You think you're structured? Don't make me laugh, the left hand doesn't know what the right hand is doing!


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Forever 21 part-time

    Pros

    Get to see what is in style

    Cons

    cliques, not enough pay or employee discount


  5. "Would not recommend working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Forever 21 full-time (More than 5 years)

    Pros

    Great company to work for if you are just starting out and would like some insight on corporate culture.

    Cons

    It does feel a lot like high school. Many positions are just given by how liked you are. Not how well you do your job or how much knowledge and experience you have.


  6. "Sales associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Forever 21 part-time (More than a year)

    Pros

    Flexible. Friendly staff. Part time.

    Cons

    No benefits. No full time positions.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Okay discounts on clothing and getting first dibs on the last trending outfits

    Cons

    Can never find a manager. There was never enough store members on the floor. They were also hiring but never had enough employees. Their hiring process also took too long, I had gotten hired in July 2016 and I didn't get called back for training until Aug 2016. They always wanted you to work over hours, but never wanted to pay you overtime for it. Managers always playing favoritism, if you don't suck up to them, you was barely put on the schedule. There is no room or growth for opportunities

    Advice to Management

    Managers are there lead not be friends. For a big company that hire a lot of employees they need to make sure they are showing up for their shifts and also not stealing from them

  8. "Retail Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in New York, NY
    Former Employee - Retail Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Affordable clothing and discounts. Got first dibs on the last trends and promotions that was going on.

    Cons

    Bad management. Managers don't know how to lead would rather be your friend. Can never find a store member on the floor. Never had enough store member but was always hiring. There is no room for growth or opportunities. If you didn't stuck up to the managers then you barely got put on the schedule. So many employees got caught stealing. I remember so many fights will happen and nothing was done about it. It seemed as if the employees run the store more than the manager cause the employees were also doing what they wanted to do. Never any sense of direction, When ever I come to work there was always a new manager running the floor and mind you I worked in the time square location, so imagine walking into this store and not knowing who the new manager is for floor. The store was always dirty and you can guarantee that there was clothes on the floor. Needs better management.

    Advice to Management

    Managers are there to lead not be friends. Have a better watch on employees. make sure that the store is organized and well run.


  9. "Na"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sunrise, FL
    Former Employee - Anonymous Employee in Sunrise, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 full-time (Less than a year)

    Pros

    Proper Training helps all employees

    Cons

    Pay's way too unimaginably low.

    Advice to Management

    Sensitivity training needed


  10. "I'm not impressed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Towson, MD
    Former Employee - Sales Associate in Towson, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Forever 21 part-time (More than 3 years)

    Pros

    lunch break,paid, few days off

    Cons

    5 minutes short break, 4 hours standing,slow long day

    Advice to Management

    none. they rude...


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