Forever 21 Reviews | Glassdoor

Forever 21 Reviews

Updated July 20, 2017
3,814 reviews

Filter

Filter

Full-timePart-time

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
1,462 Ratings

3,814 Employee Reviews

Sort: PopularRatingDate

Pros
  • Working in fast paced environment (in 251 reviews)

  • Opportunities to learn a lot about the industry (in 56 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Believe in God Jehovah and Jesus Chirst!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Cerritos, CA
    Current Employee - Cashier in Cerritos, CA
    Recommends
    Approves of CEO

    Pros

    Very enjoyable enviornment, from sales associate to the store manager everybody seem to share one common goal and thats is to do your JOB!

    Cons

    Distract manager don't show enough appreciation to thier employees.

    Advice to Management

    What more can I say about my all manager they are great manager to have.


  2. "(Depends on Location ) THIS ONE WAS GREAT"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Waco, TX
    Current Employee - Sales Associate in Waco, TX
    Recommends
    No opinion of CEO

    Pros

    Long story short . Forever 21 is different from store to store , it depends on that store's management & how store procedures are pursued. This one in particular follows the companies policies to the T , therefore this store was perfect in regards to professionalim. Employees treated greatly , hard work & good work is always praised and recognized , incentives for good employees, Customer Service is always enforced & always provided actually our customer service is above and beyond . Unlike other Forever21 where the employees lack customer recognition and or service . We actually do what are title expects of us Sale & provide customer service. Every shift is an encouraging overview of each employees expectation & task , target & goal . The store is organized & rarely messy . Aways recovered & we have a LARGE STORE. let's just say visiting other stores , i learned that my store is the best. Stores that we're alot smaller , we're over staffed , which for an over staffed store with few employees you'd expect pure perfection & customer service . No. stores are a complete mess & customers go un-recognized when in our store 4 employees in our LARGE store can maintain a clean store , great customer service & complete tasks throughout the store..so basically it depends on the store's managment & professionalism. Oh & the way they do things.

    Cons

    Survival of the Fittest. This a very demanding job. It's not just another job it's more like a career move. If you just want a job , Forever 21 is not the place to go , this is a long term comittment type atmosphere

    Advice to Management

    Keep up the great work. ! Other stores should follow your lead. You guys are the faces of Forever21 management. or atleast how it should be.

  3. "My Experience overall was ok, nothing bad but not that great"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Daly City, CA
    Former Employee - Sales Associate in Daly City, CA
    Approves of CEO

    Pros

    good hours, keeps you busy, and good coworkers

    Cons

    can get too busy, customers are messy

    Advice to Management

    make better hours


  4. "great oppurtunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Approves of CEO

    Pros

    growth and friendship the people in there wouldnt have no problems helpign you grow within the company

    Cons

    the bad attitudes ut you get over it after a while


  5. "Fun and never boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Louisville, KY
    Current Employee - Sales Associate in Louisville, KY
    Recommends
    Approves of CEO

    Pros

    fun, faced paced, never boring, you learn a lot about fashion, and good co-workers to work with

    Cons

    can be tiresome at times, store gets messy, your hours can get cut if the store continues to be really slow

    Advice to Management

    try to keep the store as organized as possible


  6. "its a great fashion industry place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in New York, NY
    Current Employee - Assistant Manager in New York, NY
    Recommends
    No opinion of CEO

    Pros

    Well the reason i work forever 21 because i see myself growing in the company and deal with alot different personality to make myself as a better mangerment skills

    Cons

    mangers just need be better in commicate with each other

    Advice to Management

    well lead by example and dont fell in the bad habits.


  7. "Working at Forever 21 is a learning experience for someone just starting out in retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Huntsville, AL
    Current Employee - Sales Associate in Huntsville, AL
    Recommends
    Approves of CEO

    Pros

    Fashionable clothes; Good music to listen to while working; Able to grow with company if wanted

    Cons

    Working longer shifts if no one is available to work; Staying to clean up 2 hours or more after the store closes; 10% discount is not really that good

    Advice to Management

    Communicate with your team more; Be more flexible with hours;

  8. "Great and fun place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Assistant in Annapolis, MD
    Current Employee - Visual Assistant in Annapolis, MD
    Recommends
    Approves of CEO

    Pros

    Positive manager attitudes
    Interactive
    Good pay for retail
    Fun coworkers
    If you're a hard worker you move up quickly

    Cons

    Busy days are overwhelming at first
    Cleaning the store is tedious
    Training is not focused on that well

    Advice to Management

    Focus more on training the new hires more efficiently


  9. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in O Fallon, MO
    Former Employee - Sales Associate in O Fallon, MO
    Recommends
    No opinion of CEO

    Pros

    discounts
    fun
    good pay
    easy
    meet new people
    shopping on the job
    get to where cute outfits
    you get to talk to people

    Cons

    rude people
    people stealing
    late hours
    must learn how to use a cash register
    must organize clothes
    must repeatedly put clothes back and straighten hangers

    Advice to Management

    The leadership at forever 21 was mainly my manager explaining how to straighten the clothes on the hanger and where to put clothes back


  10. "Forever21"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co-Manager in Chino Hills, CA
    Current Employee - Co-Manager in Chino Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forever 21 full-time (More than a year)

    Pros

    fast pace, fun, up beat, great leaders, clear vision

    Cons

    long nights, overnight hours at times, high sales goals, short time frames to execute large projects

    Advice to Management

    as a Forever 21 Manager id just advise other managers to find the right people and train them correctly


Showing 3,814 of 3,836 reviews
Reset Filters