FilterLondon, England (UK)
I worked at Forrester (More than a year)
- The Strand location is great
- Great product
- It's a highly political place to work and being there is exhausting.
- The brand tag line 'Challenge Thinking. Lead Change.' Is hypocrisy at its best.
- The company has the ability to drains the life out of even the most positive person
- The strategy and processes in certain areas are questionable at best
- Poor executive leadership.
- George should step down and had the reins over to someone who know what they're doing. He certainly needs to adjust his attitude
- Mid management back stabs, saying one thing directly to you then something else behind your back, even when you are a peer
Advice to Management
- A shift in attitude is needed, the negative vibe and two faced management team will kill your business and your staff
- Don't hire only Americans at the senior level
- Be transparent with your employees
- The US needs to listen to Europe. A one size fits all approach does not work, and it never will.
I have been working at Forrester full-time (More than a year)
Fantastic Manager for work life balance. Micro-managed. Great Salaries
Bad atmosphere and people can be quite rude
I worked at Forrester (More than 5 years)
Great value proposition and on paper at least, differentiated in the market place. Still some good analysts and sales folks doing their job well in spite of lack of quality senior leadership.
CEO has been through countless board execs and strategies but ultimately is unwilling and maybe unable to take much risk now with the company - last acquisition was in 2008? Trying (and failing) to grow double digits in revenue and at industry leading profit levels is taking its toll on employees weary of the same old lines. Europe is particularly poorly led with a real vacuum of experience and knowledge reflected in the figures.
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- Excellent research carried out by many very good analysts
- Positive attitude towards clients from the majority of staff
- Friendly, supportive working environment between colleagues.
- Senior management lives in a bubble of their own making. Unclear growth strategy and confused market positioning.
- Middle management mostly OK, but a lot of political manoeuvring and clients tend to get lost in this.
- CEO did an amazing job building up the company but is no longer connected to reality. Needs to stop surrounding himself with 'yes' people and would better if he would stand aside altogether.
- Recent major layoff was a disaster, with much good talent losing their jobs and even more going soon after of their own accord. Seemed to mainly be about costs saving, but likely to have been a false economy.
Advice to Management
Try to understand what's really great about Forrester....
- There are still some excellent people (just). Hold on to them and develop their roles.
- Many customers love working with us and appreciate the supportive approach. Stop trying to erode this for the short term benefit of saving money.
- Take a long hard look at your failures. They have been manifold. You know you're not doing a great job. Maybe time to reconsider your own positions.
I worked at Forrester full-time (More than a year)
Worldwide recognized brand, some great colleagues, access to interesting research & good sales training (although through outsourced provider)
In my business unit: Moving goal posts. Useless internal sales trainers who've never sold anything & hence clueless. Harassment by management.
Good name to have on your resume. Fun, intelligent people to work with, relaxed working environment
Very few opportunities for advancement/promotions, while on the surface it seems to be the case that there are many. Forrester is a highly political place (even though this is only typical of a much larger company) - you can only win if you know the game and play by the rules. There is an unbelievable amount of red-tape to jump through in order to accomplish the smallest task (at the expense of productivity and quality), and employees are encouraged to invent more "processes" in order to receive praise/promotions, which is extremely counterproductive. The HR department is bloated with unnecessary made-up positions. The turn-over is very high, no doubt due to inadequate level of compensation compared to other similar companies, and no appreciation whatsoever for the hard effort and the extra hours.
Advice to Management
Slash half of HR, reduce the number of processes and instead focus on the quality of deliverables.
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