Forrester Reviews in London, England | Glassdoor

Forrester London Reviews

Updated November 8, 2017
13 reviews

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London, England (UK)

3.0
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Forrester Chairman, President, and CEO George F. Colony
George F. Colony
6 Ratings

13 Employee Reviews

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Pros
  • Work life balance is exceptional (in 88 reviews)

  • Surrounded by smart people who challenge each other's thinking (in 85 reviews)

Cons
  • Demanding work with lots of A-type personalities - hard to strike good work-life balance (in 25 reviews)

  • Not enough support from senior management (in 23 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in London, England (UK)
    Current Employee - Sales in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Insightful and pragmatic research.
    High-profile analysts.
    Great culture of collaboration.
    Trusted brand.

    Cons

    Management prioritizes extroverts, quiet personalities are let down.
    Morale and atmosphere continue to decline in London.
    Lack of ressources in Europe.

    Advice to Management

    Forrester is not a 'great place to work' in Europe, talents keep leaving. Forrester Employee Experience should apply to offices outside the US.


  2. Helpful (2)

    "Great brand, could be a great company but lacks leadership"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in London, England (UK)
    Current Employee - Sales in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than a year)

    Pros

    - clients love Forrester, makes life easy
    - recognised research leader, you learn a lot
    - non-aggressive sales targets at all levels, easy to hit target
    - people are encouraged to make their own decisions
    - central London location
    - friendly colleagues, easy going atmosphere

    Cons

    - no personal development or career tracks
    - mediocre management, they sit at their desks all day
    - lack of product innovation, lags behind competition
    - conflicting KPIs between teams, makes collaboration a nightmare
    - myopic, no strategy to deal with client retention issues

  3. Helpful (6)

    "Smart People, Lack EMEA Leadership & direction - Under resourced in EMEA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in London, England (UK)
    Current Employee - Senior Account Executive in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    +The company is full of highly intelligent & smart people in Research
    +Some High calibre Sales people remain
    +Can do attitude from most colleagues
    +Strong Brand and market presence
    +Great clients
    +Good benefits package

    Cons

    +Too US focsed in every aspect
    +Feels as though Europe is a bolt on to the company without sufficient investment in local resources to ensure the business is set up for success to meet aggressive double digit YOY growth targets
    +Too many politicians
    +Poor atmosphere / morale in London office - This continues to decline
    +Lots of Talent leaving the organisation
    + Sales Salaries not competitive with Industry leaders
    + Poor Compensation Plan

    Advice to Management

    Invest in your people these - They are the engine of Forrester
    Invest sufficiently in Europe - Sales / Research
    Allow Sales people to sell


  4. Helpful (5)

    "Looks ok on the CV"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in London, England (UK)
    Former Employee - Sales Executive in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Forrester has Great people, great social aspect & best of all table tennis to help you distress from the poor management.

    Cons

    The company lost most of there good sales leaders which has resulted in poor leadership, poor European strategy. Forrester is very US focused meaning a lack of resources for EU reps. They lack sales training (poor training) and have poor career development in Europe.

    Advice to Management

    Hire some new management as the current leaders in Europe have poor management skills & are terrible at recognizing real talent and rewarding the real talent.


  5. Helpful (3)

    "Great company to work for but not without its challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    I started Forrester as a junior sales person and have been able to develop my professional skills to a more senior role and deep dive into the technology industry in a way which would be hard in other companies. There are some really good instances of collaboration across the company and I've been very lucky to work with some really smart and passionate people who represent the "Forrester" that is so well-reputed. With that as well - Forrester remains a fantastic name to be able to put on your CV - and for good reason.

    They've developed their UVP in the past 6 months meaning that they're able to move away from the direct comparison between Gartner and find their own footing - in the long term this is certainly the best move for them and it will be exciting to see the success that comes out of this.

    There is a good career path should you prove yourself - but you've certainly got to represent your own ability and take ownership for the work you do and the next stage you want to reach. Forrester has definitely got better in the past year at making the metrics that they consider for promotion clearer to their staff.

    There has also been an improvement in the culture of Forrester since hiring the new CSO. A shaky couple of years in terms of profit and staff retention, whilst never awful did create an uncertain atmosphere across regions. The new CSO has brought structure, drive and a fresh face to the way the company needs to go.

    Cons

    There is a poor and declining atmosphere in Europe. Whilst it's one thing to feel like the underdog, it's another thing to feel like the underachievers. This is a result of a combination of culture, leadership and investment. Europe hasn't been high performers for the past couple of years and so staff can feel like they're fighting a constant battle. There's also a lack of regional leadership which would help translate and implement some of the CSO's global imperatives.

    There also doesn't seem to be a recognition that Europe literally won't be able to compete with the US' growth figures if they have less resources - whether that be analyst coverage, data or consulting abilities. The communication of this back to senior management doesn't seem to be happening effectively.

    I mentioned in the pros section that collaboration is a real plus - which it is. However whilst it's present it isn't seen across the board - we are often told about the best practices, which is great in terms of inspiring us to all work like that, but there are fundamental flaws in collaboration between product and sales teams that are ignored. This means that often Forrester will stop themselves selling something because of poor communication or personalities getting in the way of taking a client-centric approach.

    Advice to Management

    Manage management messaging and culture in European offices to build trust and prevent further retention issues. Get closer to product and sales groups to understand more about what clients need and define how to best message Forrester's offering to drive sales.


  6. Helpful (2)

    "An American company with an international presence"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Forrester full-time (More than 10 years)

    Pros

    People, very talented people to work with.
    The sector/industry: dynamic and ever-changing.
    It is still a small company with some kind of start-up mentality.
    Forrester clients: very interesting companies engaged with Forrester.

    Cons

    It is still an American firm: everything is centralized and all decisions are made from the Boston headquarters, with little knowledge/input from offices outside the US.
    Red-tape/hierarchy: There is little career path at Forrester. Promotions are not based on skills/expertise, but on who you know in Boston. Although there is a training department (L&D and ST), there is no succession plan, and competency benchmarks and assessments are a once-in-a-year event. Managers/HR does not leverage input for coaching/promotions.
    Management/Executive team: The vast majority of managers/executives come from internal promotions at Forrester. A great individual contributor does not make a good manager. Forrester is stuck into its own world with little new and fresh blood from the outside.
    Lack of coherent long-term strategy: If the strategy does not give results in 6 months' time, there will be changes and redundancies, even if Forrester proudly announces how much cash it has in the bank.
    Lack of communication/collaboration among teams/regions: Decisions made at executive level are not properly and timely communicated to the field, what creates rumours and frustration.
    Focus on Gartner: Forrester is always comparing itself against Gartner: in each presentation/training, Gartner is always mentioned. Forrester will do much better IF it focused on what makes the company unique.

    Advice to Management

    Listen to your teams and clients and do what the field is requesting. Develop your team members and go back to what make Forrester unique.
    To the executive team: "walk the line": truly apply Forrester culture and values!


  7. "A great product, shame about the inferiority complex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Executive in London, England (UK)
    Former Employee - Accounts Executive in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Smart people, fresh thinking, opportunity to work with large accounts

    Cons

    Nano-management, lack of autonomy, tactical sales process.

    Advice to Management

    you have a great offering, better believe your own capability and inspire confidence in the ranks. changing the strategy every year doesn't help.

  8. Helpful (2)

    "Great company to start your career in the tech industry... not so much if you want to progress there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Forrester full-time

    Pros

    - good work environment, fun, intelligent and friendly people that are always willing to help
    - good product
    - great opportunity to learn about the tech industry
    - excellent networking opportunities
    - excellent office location

    Cons

    - very few opportunities to progress, no clear career path for most positions
    - too many unnecessary business processes slowing you down
    - unless you are in sales or a top analyst, there is little recognition for your work
    - non-transparent salary structure, bonus structure is demotivating
    - too many organizational changes coupled with unrealistic expectations from senior management
    - too US centric

    Advice to Management

    Get rid of processes that slow down and frustrate your employees, introduce a clear career path for each team/department, be more transparent on salaries and promote more employees outside the headquarters into senior management positions


  9. "Lots of potential but too much naval gazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than a year)

    Pros

    Lots of very good, intelligent colleagues.
    Most people are keen to help each other achieve common goals
    Great clients.
    Ambitious company.
    Generally a good atmosphere in the office

    Cons

    Limited career opportunities
    Despite stating interest in Europe, still treated as a US outpost
    Losing some great people due to short term errors from senior management

    Advice to Management

    Less naval gazing from an ivory tower and get back to focusing on great client experiences


  10. Helpful (1)

    "A great place to start a career that lost its way a little"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than 5 years)

    Pros

    Great people, good culture, good quality product

    Cons

    Poor progression opportunities, dreadful sales management, unrealistic expectations resulting in a huge loss of staff in 2012,

    Advice to Management

    Re-evaluate how you reward your longest serving staff, so much good talent left recently due to foolish planning and compensations structures


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