Forrester Reviews in London, England | Glassdoor

Forrester London Reviews

Updated July 18, 2017
32 reviews

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London, England (UK)

32 Employee Reviews

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Pros
  • Work life balance is exceptional (in 86 reviews)

  • Surrounded by smart people who challenge each other's thinking (in 84 reviews)

Cons
  • Demanding work with lots of A-type personalities - hard to strike good work-life balance (in 24 reviews)

  • Not enough support from senior management (in 23 reviews)

More Pros and Cons

  1. Helpful (6)

    "Smart People, Lack EMEA Leadership & direction - Under resourced in EMEA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in London, England (UK)
    Current Employee - Senior Account Executive in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    +The company is full of highly intelligent & smart people in Research
    +Some High calibre Sales people remain
    +Can do attitude from most colleagues
    +Strong Brand and market presence
    +Great clients
    +Good benefits package

    Cons

    +Too US focsed in every aspect
    +Feels as though Europe is a bolt on to the company without sufficient investment in local resources to ensure the business is set up for success to meet aggressive double digit YOY growth targets
    +Too many politicians
    +Poor atmosphere / morale in London office - This continues to decline
    +Lots of Talent leaving the organisation
    + Sales Salaries not competitive with Industry leaders
    + Poor Compensation Plan

    Advice to Management

    Invest in your people these - They are the engine of Forrester
    Invest sufficiently in Europe - Sales / Research
    Allow Sales people to sell


  2. Helpful (6)

    "Poor Management means Forrester has lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in London, England (UK)
    Former Employee - Sales in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester (More than 5 years)

    Pros

    Great value proposition and on paper at least, differentiated in the market place. Still some good analysts and sales folks doing their job well in spite of lack of quality senior leadership.

    Cons

    CEO has been through countless board execs and strategies but ultimately is unwilling and maybe unable to take much risk now with the company - last acquisition was in 2008? Trying (and failing) to grow double digits in revenue and at industry leading profit levels is taking its toll on employees weary of the same old lines. Europe is particularly poorly led with a real vacuum of experience and knowledge reflected in the figures.

  3. Helpful (1)

    "Quick Overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Specialist in London, England (UK)
    Current Employee - Talent Acquisition Specialist in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Forrester has a great ethos, the people you work with are bright and engaging and every day brings a new challenge. There are ample opportunities for individuals to develop themselves and their careers to the next level.

    Cons

    I dont have any cons to share


  4. Helpful (14)

    "A great company held back by poor quality management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Excellent research carried out by many very good analysts
    - Positive attitude towards clients from the majority of staff
    - Friendly, supportive working environment between colleagues.

    Cons

    - Senior management lives in a bubble of their own making. Unclear growth strategy and confused market positioning.
    - Middle management mostly OK, but a lot of political manoeuvring and clients tend to get lost in this.
    - CEO did an amazing job building up the company but is no longer connected to reality. Needs to stop surrounding himself with 'yes' people and would better if he would stand aside altogether.
    - Recent major layoff was a disaster, with much good talent losing their jobs and even more going soon after of their own accord. Seemed to mainly be about costs saving, but likely to have been a false economy.

    Advice to Management

    Try to understand what's really great about Forrester....
    - There are still some excellent people (just). Hold on to them and develop their roles.
    - Many customers love working with us and appreciate the supportive approach. Stop trying to erode this for the short term benefit of saving money.
    - Take a long hard look at your failures. They have been manifold. You know you're not doing a great job. Maybe time to reconsider your own positions.


  5. Helpful (5)

    "Looks ok on the CV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in London, England (UK)
    Former Employee - Sales Executive in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Forrester has Great people, great social aspect & best of all table tennis to help you distress from the poor management.

    Cons

    The company lost most of there good sales leaders which has resulted in poor leadership, poor European strategy. Forrester is very US focused meaning a lack of resources for EU reps. They lack sales training (poor training) and have poor career development in Europe.

    Advice to Management

    Hire some new management as the current leaders in Europe have poor management skills & are terrible at recognizing real talent and rewarding the real talent.


  6. Helpful (3)

    "Great company to work for but not without its challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    I started Forrester as a junior sales person and have been able to develop my professional skills to a more senior role and deep dive into the technology industry in a way which would be hard in other companies. There are some really good instances of collaboration across the company and I've been very lucky to work with some really smart and passionate people who represent the "Forrester" that is so well-reputed. With that as well - Forrester remains a fantastic name to be able to put on your CV - and for good reason.

    They've developed their UVP in the past 6 months meaning that they're able to move away from the direct comparison between Gartner and find their own footing - in the long term this is certainly the best move for them and it will be exciting to see the success that comes out of this.

    There is a good career path should you prove yourself - but you've certainly got to represent your own ability and take ownership for the work you do and the next stage you want to reach. Forrester has definitely got better in the past year at making the metrics that they consider for promotion clearer to their staff.

    There has also been an improvement in the culture of Forrester since hiring the new CSO. A shaky couple of years in terms of profit and staff retention, whilst never awful did create an uncertain atmosphere across regions. The new CSO has brought structure, drive and a fresh face to the way the company needs to go.

    Cons

    There is a poor and declining atmosphere in Europe. Whilst it's one thing to feel like the underdog, it's another thing to feel like the underachievers. This is a result of a combination of culture, leadership and investment. Europe hasn't been high performers for the past couple of years and so staff can feel like they're fighting a constant battle. There's also a lack of regional leadership which would help translate and implement some of the CSO's global imperatives.

    There also doesn't seem to be a recognition that Europe literally won't be able to compete with the US' growth figures if they have less resources - whether that be analyst coverage, data or consulting abilities. The communication of this back to senior management doesn't seem to be happening effectively.

    I mentioned in the pros section that collaboration is a real plus - which it is. However whilst it's present it isn't seen across the board - we are often told about the best practices, which is great in terms of inspiring us to all work like that, but there are fundamental flaws in collaboration between product and sales teams that are ignored. This means that often Forrester will stop themselves selling something because of poor communication or personalities getting in the way of taking a client-centric approach.

    Advice to Management

    Manage management messaging and culture in European offices to build trust and prevent further retention issues. Get closer to product and sales groups to understand more about what clients need and define how to best message Forrester's offering to drive sales.


  7. Helpful (2)

    "Good on the CV, great people but lack of support and growth in Europe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Specialist in London, England (UK)
    Former Employee - Sales Development Specialist in London, England (UK)
    Recommends
    Positive Outlook

    I worked at Forrester full-time (More than a year)

    Pros

    The people at Forrester are what make the company a fun, vibrant and generally good place to work. The pay is reasonable (good basic rubbish commission) therefore you are not hugely incentivised to over perform as an SDS.

    Cons

    Forrester is a very U.S. centric company therefore growth in Europe is slow meaning a lack of career opportunities, also the marketing is targeted towards us market even though that is slowly getting better with localised marketing.

    Advice to Management

    Keep pushing for more support in Europe to help grow and retain best talent. Look to promote from within and create a more visual career plan with employees.

  8. Helpful (3)

    "Good on CV- not a good experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Manager in London, England (UK)
    Former Employee - Associate Account Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Worldwide recognized brand, some great colleagues, access to interesting research & good sales training (although through outsourced provider)

    Cons

    In my business unit: Moving goal posts. Useless internal sales trainers who've never sold anything & hence clueless. Harassment by management.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager in London, England (UK)
    Current Employee - Account Development Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than a year)

    Pros

    Atmosphere and people are great

    Cons

    Slight lack of career development


  10. Helpful (2)

    "An American company with an international presence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Forrester full-time (More than 10 years)

    Pros

    People, very talented people to work with.
    The sector/industry: dynamic and ever-changing.
    It is still a small company with some kind of start-up mentality.
    Forrester clients: very interesting companies engaged with Forrester.

    Cons

    It is still an American firm: everything is centralized and all decisions are made from the Boston headquarters, with little knowledge/input from offices outside the US.
    Red-tape/hierarchy: There is little career path at Forrester. Promotions are not based on skills/expertise, but on who you know in Boston. Although there is a training department (L&D and ST), there is no succession plan, and competency benchmarks and assessments are a once-in-a-year event. Managers/HR does not leverage input for coaching/promotions.
    Management/Executive team: The vast majority of managers/executives come from internal promotions at Forrester. A great individual contributor does not make a good manager. Forrester is stuck into its own world with little new and fresh blood from the outside.
    Lack of coherent long-term strategy: If the strategy does not give results in 6 months' time, there will be changes and redundancies, even if Forrester proudly announces how much cash it has in the bank.
    Lack of communication/collaboration among teams/regions: Decisions made at executive level are not properly and timely communicated to the field, what creates rumours and frustration.
    Focus on Gartner: Forrester is always comparing itself against Gartner: in each presentation/training, Gartner is always mentioned. Forrester will do much better IF it focused on what makes the company unique.

    Advice to Management

    Listen to your teams and clients and do what the field is requesting. Develop your team members and go back to what make Forrester unique.
    To the executive team: "walk the line": truly apply Forrester culture and values!


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