Forrester Reviews

Pros

Amazing Culture
Tremendous Focus on Employee Experience
Innovative Mindset Throughout the Organization
Transparency Among Leadership and Colleagues
Intelligent and Thoughtful Colleagues
Challenging the Norm is Promoted and Expected
Respectful and Professional Environment

Advice to Management

Excellent work...this is the best culture I've experienced after 10+ years at various companies in multiple industries.

Pros

I must say, all the positive remarks on Glassdoor are true (at least for the Cambridge office).

I've been here nearly 2 years and am incredibly impressed with the culture as a whole. Management is supportive, everyone is kind, exec's are respectful and pleasent, and I have many great friends here.

The benefits are above average.
Upward mobility is very noticeable.
Work/Life balance is reasonable.
The small day to day perks and great and make time at work productive, comfortable and enjoyable.

Furthermore, the Forrester reputation proceeds itself. I'm proud to say I work here and have seen many other opportunities for which I'm qualified. The Research Associate position is a diverse role and a valuable addition to any resume.

Pros

People are smart and business-minded. The culture values people’s time and offers great flexibility, as a result the work life balance is superb. If you are ambitious and have a strong personality, you will move up. Lots of opportunities to explore your interests, great exposure to clients at top firms, mentors who care. Constant learning and growing. A company that cares about its employees.

Advice to Management

Invest in change management, continue the innovation work

Pros

This is literally the BEST place I have ever worked. Forrester is such a unique and truly special environment. It feels like a big family not a machine. I have worked at quite a few different organizations in my time and I can confidently say I know what "good" looks like. I am thankful every day that I can work here.

Advice to Management

Keep doing what you are doing

Pros

Culture here is the real deal. Ethics and integrity run deep. I am treated with dignity and respect. I have a voice and an opportunity to make an impact. I can bring my whole self to work. I have the privilege of working with smart, supportive, colleagues who have my back. The passion of the people here is palpable. Intellectual curiosity is the lifeblood of the organization. Every day I am challenged. Every day I learn something new. Everything I’ve written here starts at the top. The CEO sets a tone of transparency and integrity and doing what’s right. My Forrester experience has been both humbling and inspiring.

Advice to Management

Bring in external, mature product management expertise. Streamline and simplify the organization. Keep focusing on the employee experience

Pros

Lots of really bright people leads to great collaboration. The company culture is relatively free of politics compared with many large companies.

Employee metrics are clear. Annual bonus is based on revenue and profitability (vs. customer-impact metrics). The company is fairly customer-focused (improving each year). Great focus on innovation and creating new opportunities. Recently acquired two digital startups to accelerate Forrester's digital transformation.

Managers receive regular training and coaching. Excellent opportunity for graduates to learn about business. Opportunity to work with and influence many of the most senior executives in the world's largest companies as well as non-profits and the public sector. Offices around the world, offering opportunities to work in different countries for senior leaders. Great benefits. HR provides extensive training.

Very approachable CEO who likes to stay connected to employees.
Many employees who leave do come back.

Advice to Management

Managers need to focus more on how to make their team members successful; coach all managers how to lead by supporting their individual contributor (IC) team members to achieve personal and therefore team success.

Create new IC employee metrics connected to the customer - e.g. customer sat, CXi.

Remove IC accountability for SU consumption from analysts and give it to team leaders. Hold IC analysts, advisors and customer support employees accountable for customer satisfaction on every interaction.

Provide relief on goals based on vacation time taken - else vacation is simply deferment of work to be done OR allow unlimited vacation as long as work gets done/goals met.

Allow sabbaticals for longer-term employees to avoid burn out.

Pros

- New, modern, office.
- People will answer questions at all levels of middle management regardless of who asks.

Advice to Management

- Stop having the CPO responding to reviews on Glassdoor and actually have the EX staff try and get candid feedback internally. When you keep saying "all the feedback we get is so positive" it clearly shows you are asking people you know will give the answer you want or people are too scared to be honest and would rather just leave without burning a bridge.

Pros

I have been working at Forrester for 5 years and still feel energized and excited about where Forrester is going. I love telling people I work at Forrester and see them recognize the brand etc.

Amazing employees
Great work/life balance
A job that is rewarding
Benefits are good

Pros

- very smart, hardworking coworkers. Everyone contributes and carries their weight
- decent benefits
- open floor plan/open door policy with Executives and Leadership (some may not think this is a pro, I do)
- Looks great on your resume

Advice to Management

Many previous reviews state the same- HR/EX shouldn't monitor these reviews as much as they do. The CPO really doesn't need to respond to every one, it makes the company look extremely defensive and then in a way, guilty of what is being said. Listening and hearing your employees complaints are very different things. Actions on issues instead of excuses would be good...

Pros

-The people who work here are smart, hard working, generally great to work with
-Fantastic brand recognition
-Beautiful office building

Advice to Management

-Implement 360 performance reviews.
-Ramp up the VoC program and hire more UX experts.
-Solidify the innovation vision.