Forrester Reviews | Glassdoor

Forrester Reviews

Updated May 23, 2017
561 reviews

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4.1
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Forrester Chairman, President, and CEO George F. Colony
George F. Colony
399 Ratings

561 Employee Reviews

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Pros
  • Work life balance is exceptional (in 81 reviews)

  • Very smart people throughout the organization (in 82 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Great collaboration
    Challenging work
    Smart co-workers
    Exposure to senior leadership

    Cons

    More training and development opportunities

    Advice to Management

    Continue to hire great leaders


  2. Helpful (3)

    "Forrester sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Cambridge, MA
    Current Employee - Senior Account Manager in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 8 years)

    Pros

    Forrester provides you the opportunity to think and act strategically. You are the owner of your business within your territory and given the resources to sell. The strength of the Forrester Brand allows you to reach multiple buyers with ease within the Vendor accounts.

    Cons

    Constant change is distracting at times.


  3. Helpful (2)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Cambridge, MA
    Current Employee - Account Manager in Cambridge, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Forrester is a great company with reputable products. There is an acute focus on quality, culture, employee experience, and supporting a work/life balance.

    Cons

    Changes can be sweeping, sometimes without much warning. The corporate strategy seems to shift frequently. The shift to Age of the Customer is a challenge for legacy clients to absorb, and therefore a challenge to renew and sell at times.

    Advice to Management

    Be more aggressive with M&A, the company is in dire need of a face-lift, and developing or acquiring a proprietary technology might just be what Forrester needs to thrive in the Age of the Customer, and keep up with Gartner (who recently acquired CEB)


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  5. Helpful (3)

    "Employee Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Strategic Account Management in Cambridge, MA
    Current Employee - Director, Strategic Account Management in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (Less than a year)

    Pros

    Employees are highly intelligent and curious, customer focused and passionate.

    Cons

    Quite a lot of technical content and internal systems to learn, but the training and resources are available.

    Advice to Management

    Continue investing in developing our employees and driving a customer-obsessed culture.


  6. Helpful (8)

    "Forrester's best days are behind them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than 3 years)

    Pros

    Forrester has many smart, kind people who are fun to work with. The company treats their employees well and makes a good effort to keep employees happy and engaged. It's a great place to start your career and a fairly well recognized company name for your resume.

    Cons

    Forrester's best days are behind them. Their product innovation is non-existent and while much of their research is valuable, their products are not relevant in today's market. Company decisions are driven by anecdotes rather than data. Which is ironic because they write plenty of research on data analytics. This is partly due to the fact that their data architecture and analytical capabilities are lagging behind more successful companies. They don't do any A/B or hypothesis testing and most decisions are made on the gut feel of the highest paid person in the room.

    If you're looking for a job with plenty of work/life balance, Forrester could be a great fit. If you're looking to work with aggressive people who will work extremely hard and push you to become better at what you do, you might want to look elsewhere. There are way too many middle/upper management employees in this company who provide little value. At Forrester the person who has been around the longest will get the promotion regardless of merit. The person who has been keeping their chair warm the longest, usually wins here. As a result they have high turnover and are way too top heavy with too few "worker bees."

    Lastly, they lost a star in my book because their HR department (which they call employee experience) has made such a strong push over the past year to encourage employees to leave (favorable) glassdoor reviews. I've even heard of them scheduling meetings on employee's calendars for the sole purpose of having the employee leave a review while HR is in the room. I think this defeats the purpose of an unbiased resource like glassdoor, where employees should be able to choose if they want to leave a review or not. I get that you want to have a good GD rating, but instead of focusing so many HR resources on GD reviews, focus it on improving the company. This doesn't mean more happy hours this means listen to employee feedback, listen to customer feedback, listen to your own research and you will achieve a better glassdoor rating organically.

    Advice to Management

    The CEO is a really nice guy but he is holding the company back big time and has got to go. Stop hiring C-level execs! Not every problem can be fixed by hiring an executive. Become data driven. Even your research has shown that only data driven firms will succeed in the future. Improve your tech. Band-aid tech fixes are not a solution. Innovate your products. Don't rename them. Listen to customers and employees and create products that make customers want to purchase again and again rather than leave after 1 year.

    Forrester Response

    May 12, 2017 – Chief People Officer

    Thank you for taking the time to share your experience; clearly you left us with some frustration. To your comments around product innovation and data-driven decision making, Forrester, like other ... More


  7. Helpful (6)

    "The people make you stay, the leadership makes you leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Forrester full-time (More than 5 years)

    Pros

    Great place to learn
    Very smart people throughout the organization
    Challenging and new work every week
    Great access to very interesting companies doing great things
    Good place to start your career

    Cons

    Culture and moral are very specific to the team
    Moral pretty low on many teams
    Too many layers of management
    Hugely political cultural - I watched many great leaders get pushed out because they spoke up about doing the right thing
    Mediocre compensation for most roles
    Not much product innovation
    Lots of internal competition rather than cooperation

    Advice to Management

    Stop listening to the same 'yes men' about all decisions
    Reduce layers of management
    Promote leaders based on their ability rather than tenure or so you don't lose them to burnout
    Invest in new channels and new products
    Focus on improving moral
    Increase compensation
    Promote internal cooperation rather than competition


  8. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Cambridge, MA
    Current Employee - Manager in Cambridge, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    - Good people to work with

    Cons

    - Need to re-invent their product offerings, instead just rebranding


  9. "Sales Representative"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Smart people. Great working environment.

    Cons

    Consistent change without addressing the true need.

    Advice to Management

    More strategic focus is needed to remain competitive in today's market. Listen to your people who are in front of the customer.


  10. Helpful (4)

    "I love it!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    The best thing about working at Forrester is the feeling of being part of a team. People will go out of their way to help anyone and truly work as a United front

    Cons

    Some times workloads can be heavy but I think that is probably the case everywhwere

    Advice to Management

    Keep it up!!


  11. Helpful (1)

    "Data Insights Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Insights Manager in Cambridge, MA
    Current Employee - Data Insights Manager in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Excellent exposure to senior level clients and a real opportunity to influence and support business objectives/goals.

    Cons

    Clients can reach out to you at any time, often creating a wave of engagements or periods of less engagement. Account management (proactive emails, check-ins, chasing clients to get them engaged) is just as time consuming as creating data insights/reports.

    Advice to Management

    Ask for more feedback from the servicing team. Open the floor to employees to discuss big pain points in the servicing model.


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