Forrester Reviews | Glassdoor

Forrester Reviews

Updated March 9, 2017
120 reviews

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Forrester Chairman, President, and CEO George F. Colony
George F. Colony
67 Ratings

120 Employee Reviews

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Pros
  • Work life balance is exceptional (in 79 reviews)

  • Lots of smart people conducting lots of research looking for ways to change the behavior of technology and marketing professionals (in 79 reviews)

Cons
  • Demanding work with lots of A-type personalities - hard to strike good work-life balance (in 19 reviews)

  • Not enough support from senior management (in 23 reviews)

More Pros and Cons

  1. Helpful (3)

    "Good company but not for everyone"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of opportunity to learn

    Cons

    slow growth and not a lot of opportunity for hungry young people


  2. Helpful (3)

    "Sales Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Forrester full-time

    Pros

    Great product and solutions. Very good culture.

    Cons

    Many employees get stuck in middle management. Company has not acquired any other organizations so many managers and Account Executives stay in same role. Only way to grow is to change companies. Pay is average to below average.


  3. Helpful (7)

    "Need senior management shake up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Manager in Cambridge, MA
    Current Employee - Associate Account Manager in Cambridge, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Forrester hires really smart, fun, and hard working people. This helps build a terrific culture that collaborates and enjoys working together. There is room for growth within your stack typically. Their is also excellent work/life balance here.

    Cons

    The direction the company is moving in is a lot like wrapping up the same bad gift in new shiny paper. The company needs to change WHAT we sell not HOW we sell it.

    Management has made it clear that unless you are in premier sales, you will not get the resources you need to be successful. The premier team will be selling in account teams of 4 while core sales is limited in the products they can sell, has to split bookings credit on some of what they do sell, and does not have a solutions partner to help map out how Forrester can help "core clients".

    Salary is inconsistent across the organization and some roles are severely under compensated for the market. Instead of changing salaries in markets like Boston, New York, and San Fran... we are moving roles to Nashville where labor costs are lower. This is going to cause attrition of talent in our established office locations.

    The move to Nashville, in addition to the new selling model, is effectively removing the sales "bench" that Forrester used to have via the ADM and SDS teams. Now these employees don't have the opportunity to move into a quota carrying role unless they move out of the Boston area (where most ADMs and SDSs are located)

    Advice to Management

    Some members of the executive and senior leadership team have been Forrester "lifers". While it's wonderful that we are promoting from within (a practice I think is critical for roles such as sales management) it causes stagnant thinking and a lack of new ideas. We need a leadership change that will shake up the status quo and bring Forrester the growth that we preach about achieving year after year.

    Forrester Response

    Feb 10, 2017 – CSO

    Thanks for taking the time to share your thoughts, especially your appreciation of Forrester’s culture, people, growth opportunities, and work/life balance. The new selling model includes significant ... More


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  5. Helpful (2)

    "Hypocritical Sales Methods"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cambridge, MA
    Former Employee - Account Manager in Cambridge, MA
    Doesn't Recommend
    Approves of CEO

    I worked at Forrester full-time (Less than a year)

    Pros

    --Working alongside true Industry Experts who will take the time to chat with you.
    --Ice Cream Truck Wednesdays
    --Views of the Alewife Brook Reservation from your desk
    --Ping-pong table
    --Encouraged to travel and get in front of your clients as often as possible.

    Cons

    --"By any means necessary" sales tactics by new business team. Selling unattainable promises to new clients, which leaves account management to pick up the pieces and deal with churn.
    --Heavy game of favorites played by management.
    --Management often promoted from within, which can bring a lot of favors from old sales rep days.

    Advice to Management

    Start hiring industry professionals for management roles. Reps don't make the best managers, just like players don't make the best coaches.

    Forrester Response

    Feb 10, 2017 – CSO

    I’m sorry your Forrester experience was disappointing. There’s definitely room for improvement in how we onboard and service clients. That’s a large part of what the new selling model is addressing ... More


  6. Helpful (2)

    "Good culture and work environment .... Sometimes."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Events in Cambridge, MA
    Current Employee - Events in Cambridge, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Excellent vacation perks, fun activities monthly/quarterly, free food, free awesome coffee, growth opportunities if you work hard! VPs and managers are always willing to meet with anyone from the org which gives everyone a great opportunity to network and pursue different careers within the org. They really prefer to promote from within which is great.

    Cons

    Not enough support from senior management. Rare raises or opportunity to grow for those who work hard. Much of the focus is on growing sales but you need resources to support the sales function. Almost everyone is drowning in work. Always expect more growth but never provide enough resources to support that growth. Communication between senior management and those who do the work is terrible. Poor technology and not enough investment in BT teams to transform into a digital business.

    Advice to Management

    Treat your workers that you want to hold onto with rewards and respect. Don't focus only on increasing sales when the rest of the org is swamped. Invest in technology that transforms the org into a better digital business that helps your employees. Follow the advice you write in your research.


  7. Helpful (1)

    "Summer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great Company culture
    Room for growth in some aspects of the business
    Lots of training opportunities
    Felt like you were running your own firm when reached a certain point

    Cons

    Not enough structure in the branch
    Management structure not defined well enough
    Boring, unimportant meetings at times

    Advice to Management

    Make sure employees/interns have a clear indication of what needs to be done and how exactly to move up within the branch/organization


  8. Helpful (8)

    "It was great but trending in the wrong direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cambridge, MA
    Former Employee - Account Manager in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than 5 years)

    Pros

    -Smart, sincere people that care about their job.
    -Competitive benefits (it makes up for the lower than average pay)
    -Still has a strong brand name which is great for the resume
    -You learn a lot which can help you long term in your career.
    -Age of the customer is resonating

    Cons

    -The product is stale. The "new" products are just old products re-branded with a few changed features. The new research product for the user group is the exact same product that vendors reps have been selling for years but it's a "new product". People aren't reading the 15 page research reports anymore. Great content but need new ways to engage the customers.
    -Forrester can't get out of it's own way. You spend more time negotiating internally than you do with your clients and prospects. Too hard to get things done
    -They are reorganizing the sales team for the third time in the past few years. Although it may help a little, they are focusing on the wrong problem. It's the product. Fix the product and sales will come back. The CSO is great but he isn't given a lot of help when it comes to product.
    -Forrester has amazing analysts but the senior management doesn't seem to leverage them or if they do, they ignore them. If Forrester is trying to teach other leaders to be world class, shouldn't they be world class themselves? I never understood why Forrester never drank their own champagne.

    Advice to Management

    -I know the product problem is hard to solve but focus on it. It's worth the time and money
    -You can't save your way back to health. Invest in the business. The majority of the shares are owned by employees. They will understand if the balance sheet is off for a bit. Short term vs. long term thinking.
    -The CEO needs to give some power back to some of the other executive leaders or step aside. There is a reason CEO's don't last this long in most companies. It's not good for the business. Forrester needs an infusion of fresh energy and new ideas.
    -This can be turned around but be more open to leveraging the great resources available to you.


  9. Helpful (8)

    "Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Cambridge, MA
    Former Employee - Analyst in Cambridge, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than 3 years)

    Pros

    - Some super-smart people - in all areas
    - Genuine desire to help clients
    - Great opportunities to engage with, and build, network
    - Learning / development opportunities - if you take them

    Cons

    - Insane focus on sales metrics (to the detriment of research and client product)
    - Most senior management (especially CEO) suffer from false belief that they are right all the time
    - Too many research staff have no experience of working in the real world (or experience is 20+ years old)
    - Challenge Thinking (MAYBE), Lead Change (NO WAY)

    Advice to Management

    - Get more real world experience
    - CEO should realise he is not the expert he thinks he is (that's why you employ smart people) and step back
    - Sales metrics are not appropriate for measuring everything


  10. Helpful (2)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in San Francisco, CA
    Current Employee - Analyst in San Francisco, CA
    Recommends
    Neutral Outlook

    I have been working at Forrester full-time (More than 10 years)

    Pros

    Highly independent working environment
    Super-intelligent and professional coworkers
    Sophisticated, brand-name clients
    High degree of autonomy
    Fast-paced and demanding

    Cons

    Executive founder too influential on strategy
    Slow to adapt to market change
    Insular management
    Limited equity upside and opportunity

    Advice to Management

    Retire. It's time for a new guard.


  11. Helpful (7)

    "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Cambridge, MA
    Former Employee - Consultant in Cambridge, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Top management is very open and friendly. Company meetings are engaging and interactive; the employees are very aware of the strategic direction the company is headed and how they fit into the plan.

    Cons

    -Racism is at its peak at this company. Please DO NOT work here if you're black...(except you have no choice ofcourse)
    -Managers are not really trained to be managers, they just automatically become managers because they've been at the company for a long time. This then creates bad employee experiences that top management knows nothing about.

    Advice to Management

    You need to actually train managers to manage and mentor other people.Not just to oversee work.

    Forrester Response

    Sep 21, 2016 – Chief People Officer

    I find your comments regarding racism deeply distressing, personally, as a professional and as a Forrester employee. Discrimination, in any form, is simply not tolerated at Forrester. In a ... More



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