Forrester Reviews | Glassdoor

Forrester Reviews

Updated November 8, 2017
127 reviews

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Forrester Chairman, President, and CEO George F. Colony
George F. Colony
68 Ratings

127 Employee Reviews

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Pros
  • Work life balance is exceptional (in 88 reviews)

  • Surrounded by smart people who challenge each other's thinking (in 85 reviews)

Cons
  • Demanding work with lots of A-type personalities - hard to strike good work-life balance (in 25 reviews)

  • Not enough support from senior management (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "Must Love Change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 8 years)

    Pros

    Work/life balance is fantastic. As long as you get your work done, you have great flexibility. Best perk of the job.
    You work alongside very intelligent, capable, competent people.
    Accessibility and approachability of Executives.
    Great resume builder.

    Cons

    Pay
    Healthcare costs
    Constant leadership change (constant change in general-but this one is detrimental to some lines of business)

    Advice to Management

    From a long-term employee: it's difficult to get behind big changes if you know it's probably going to be replaced or abandoned shortly after implementation. If you're going to make a pivot- try to give it the time it needs to take off.

    Also- it's hard to stay motivated in a job where you know you're being paid under market value. The "boomerangs" take advantage of this. You can get an offer for a lot more $ outside of Forrester and then come back to Forrester at that level. If Forrester paid what employees are worth to begin with, there may not be as much turnover.


  2. Helpful (5)

    "Great for Resume - Not Great for Your Bank Account"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Full of smart, passionate people.
    Employee Appreciate Day is always a blast.
    The flexibility of working from home is awesome - I can't remember the last time I took a sick day.
    For a larger company, they definitely try to make sure there are fun things to do and show their appreciation with cool perks like ice cream trucks every other Wednesday in the summer.
    Forrester looks great on a resume.
    The work itself is very interesting and you learn new things every day.
    They take their values seriously and have a lot of integrity.
    There is a gym on site at the Cambridge location.
    Having access to all the Research is a plus if you're a curious person.
    Despite my con list, I would still recommend, especially if you're right out of college or looking to boost your resume - Forrester is a good place to develop your skills. And if you need a job, you need a job.

    Cons

    The pay is low. Really, really low. Get a second job low.
    Very bureaucratic.
    Process improvement suggestions aren't necessarily taken into consideration because there's too much red tape.
    Seniority is more important than merit - promotions are more likely to happen if you've been there a while than if you're working hard and crushing performance metrics.
    If you're in a department other than Sales or Research, prepare to be undervalued.
    The Cambridge location isn't ideal. There are no real food options around or places to go to run errands on your lunch break, unless you want to walk 20+ minutes to get there.

    Advice to Management

    Pay your employees more.

  3. Helpful (11)

    "The people make you stay, the leadership makes you leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Forrester full-time (More than 5 years)

    Pros

    Great place to learn
    Very smart people throughout the organization
    Challenging and new work every week
    Great access to very interesting companies doing great things
    Good place to start your career

    Cons

    Culture and moral are very specific to the team
    Moral pretty low on many teams
    Too many layers of management
    Hugely political cultural - I watched many great leaders get pushed out because they spoke up about doing the right thing
    Mediocre compensation for most roles
    Not much product innovation
    Lots of internal competition rather than cooperation

    Advice to Management

    Stop listening to the same 'yes men' about all decisions
    Reduce layers of management
    Promote leaders based on their ability rather than tenure or so you don't lose them to burnout
    Invest in new channels and new products
    Focus on improving moral
    Increase compensation
    Promote internal cooperation rather than competition


  4. Helpful (2)

    "Divas abound"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester full-time

    Pros

    Discussion of hot topics daily at Forrester.

    Cons

    Most people have no real experience in their subject. Ivory towers.


  5. Helpful (8)

    "Great company but beware the marketing department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Forrester full-time

    Pros

    Great, collaborative culture with a lot of smart people working there. They also have great employee programs/perks and vacation time. For many years, it was the ideal place to work.

    Cons

    Newer marketing head has made life miserable for everyone in the department. There used to be great work/life balance, but it is now non-existent. Only favorites are promoted, and employees are regularly denigrated publicly. Unfortunately HR has disregarded employee feedback on the toxic work environment, and doesn't seem to notice/care how many valuable people have left as a result.

    Advice to Management

    Pay attention to what's going on in marketing and take action before you lose more good people. You're not living up to your culture promises with him in control.

    Forrester Response

    Apr 12, 2017 – Chief People Officer

    I’m disappointed to hear you left Forrester on a low note after what sounds like many positive years with us. Thank you for continuing to honor Forrester’s values by sharing your experience, in spite... More


  6. Helpful (3)

    "Good company but not for everyone"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of opportunity to learn

    Cons

    slow growth and not a lot of opportunity for hungry young people


  7. Helpful (10)

    "Need senior management shake up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Account Manager in Cambridge, MA
    Current Employee - Associate Account Manager in Cambridge, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Forrester hires really smart, fun, and hard working people. This helps build a terrific culture that collaborates and enjoys working together. There is room for growth within your stack typically. Their is also excellent work/life balance here.

    Cons

    The direction the company is moving in is a lot like wrapping up the same bad gift in new shiny paper. The company needs to change WHAT we sell not HOW we sell it.

    Management has made it clear that unless you are in premier sales, you will not get the resources you need to be successful. The premier team will be selling in account teams of 4 while core sales is limited in the products they can sell, has to split bookings credit on some of what they do sell, and does not have a solutions partner to help map out how Forrester can help "core clients".

    Salary is inconsistent across the organization and some roles are severely under compensated for the market. Instead of changing salaries in markets like Boston, New York, and San Fran... we are moving roles to Nashville where labor costs are lower. This is going to cause attrition of talent in our established office locations.

    The move to Nashville, in addition to the new selling model, is effectively removing the sales "bench" that Forrester used to have via the ADM and SDS teams. Now these employees don't have the opportunity to move into a quota carrying role unless they move out of the Boston area (where most ADMs and SDSs are located)

    Advice to Management

    Some members of the executive and senior leadership team have been Forrester "lifers". While it's wonderful that we are promoting from within (a practice I think is critical for roles such as sales management) it causes stagnant thinking and a lack of new ideas. We need a leadership change that will shake up the status quo and bring Forrester the growth that we preach about achieving year after year.

    Forrester Response

    Feb 10, 2017 – CSO

    Thanks for taking the time to share your thoughts, especially your appreciation of Forrester’s culture, people, growth opportunities, and work/life balance. The new selling model includes significant... More

  8. Helpful (3)

    "Sales Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Forrester full-time

    Pros

    Great product and solutions. Very good culture.

    Cons

    Many employees get stuck in middle management. Company has not acquired any other organizations so many managers and Account Executives stay in same role. Only way to grow is to change companies. Pay is average to below average.


  9. Helpful (3)

    "Hypocritical Sales Methods"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cambridge, MA
    Former Employee - Account Manager in Cambridge, MA
    Doesn't Recommend
    Approves of CEO

    I worked at Forrester full-time (Less than a year)

    Pros

    --Working alongside true Industry Experts who will take the time to chat with you.
    --Ice Cream Truck Wednesdays
    --Views of the Alewife Brook Reservation from your desk
    --Ping-pong table
    --Encouraged to travel and get in front of your clients as often as possible.

    Cons

    --"By any means necessary" sales tactics by new business team. Selling unattainable promises to new clients, which leaves account management to pick up the pieces and deal with churn.
    --Heavy game of favorites played by management.
    --Management often promoted from within, which can bring a lot of favors from old sales rep days.

    Advice to Management

    Start hiring industry professionals for management roles. Reps don't make the best managers, just like players don't make the best coaches.

    Forrester Response

    Feb 10, 2017 – CSO

    I’m sorry your Forrester experience was disappointing. There’s definitely room for improvement in how we onboard and service clients. That’s a large part of what the new selling model is addressing... More


  10. Helpful (4)

    "Good culture and work environment .... Sometimes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Events in Cambridge, MA
    Current Employee - Events in Cambridge, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Excellent vacation perks, fun activities monthly/quarterly, free food, free awesome coffee, growth opportunities if you work hard! VPs and managers are always willing to meet with anyone from the org which gives everyone a great opportunity to network and pursue different careers within the org. They really prefer to promote from within which is great.

    Cons

    Not enough support from senior management. Rare raises or opportunity to grow for those who work hard. Much of the focus is on growing sales but you need resources to support the sales function. Almost everyone is drowning in work. Always expect more growth but never provide enough resources to support that growth. Communication between senior management and those who do the work is terrible. Poor technology and not enough investment in BT teams to transform into a digital business.

    Advice to Management

    Treat your workers that you want to hold onto with rewards and respect. Don't focus only on increasing sales when the rest of the org is swamped. Invest in technology that transforms the org into a better digital business that helps your employees. Follow the advice you write in your research.


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