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Forrester Reviews

Updated March 23, 2017
541 reviews

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4.1
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Forrester Chairman, President, and CEO George F. Colony
George F. Colony
385 Ratings

541 Employee Reviews

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Pros
  • Work life balance is exceptional (in 79 reviews)

  • Lots of smart people conducting lots of research looking for ways to change the behavior of technology and marketing professionals (in 79 reviews)

Cons
  • Demanding work with lots of A-type personalities - hard to strike good work-life balance (in 19 reviews)

  • Not enough support from senior management (in 23 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Forrester has a soul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 10 years)

    Pros

    Why have I stayed at Forrester for 15 years? The company has a soul. This is a culture of intellectual curiosity, passion, integrity, and respect. I am surrounded by colleagues who inspire me every day with their intelligence, quality of work, and commitment to do the right thing. I feel accountable to inspire them; to elevate their potential and experience. At Forrester, my voice has value. Executives much smarter than me not only know my name, they ask for, and listen to, my opinion. I have been given multiple opportunities to grow into new roles and responsibilities, each time both terrifying and exhilarating. This is a culture of discovery, where I am always learning and always teaching. This is a place with a sense of humor and a sense of humanity. In short, Forrester’s values are my values.

    Come to Forrester to challenge yourself. Come to Forrester to grow. Come to Forrester to make an impact.

    Cons

    We are too risk averse; not enough product innovation.

    Advice to Management

    Keep focusing on the importance of culture and employee experience. While other companies talk about “perks” such as free food, it’s Forrester’s strong culture that is memorable and sustainable.

    Forrester Response

    Sep 29, 2016 – CEO

    Thank you very much for these kind words about this company that we all know and love. I'd like to imagine that I can figure out who you are, but there are a lot of fantastic Forresterites who have ... More


  2. Helpful (3)

    "Implosion Imminent as Top Researchers Flee for Better Opps"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Foster City, CA
    Current Employee - Account Director in Foster City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good exposure to great clients
    Good people in general
    Flexible work environment

    Cons

    Incompetent management
    Lack of leadership training
    Public company focused on quarterly goals with no long term strategy
    tired ceo who's no longer a visionary
    micromanaging process focused coo and president with no power to implement change
    too many layers between me and the ceo
    lots of overhead middle managers who do not add value

    Advice to Management

    Fire half the middle managers who just travel around the world mettling into the affairs of top perfomers
    Listen to your top employees. Find out why the succeed. Find out why they ignore the company processes because they have real jobs to complete
    Understand what customers want. Not what we want to give customers.
    Keep top performers from leaving with retention not replacement


  3. "Wasn't my worst experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Working with Forrester provides exposure to the industry, the opportunity to build relationships with colleagues from a wide variety of organizations, a team atmosphere. Also, senior management that is not afraid to give a new strategy a chance to succeed over time after achieving a necessary level of buy-in from stakeholders.

    Performance metrics are explicit and well-defined, so there are no surprises about what is expected.

    Cons

    Like any other company, there is a lot of competition among team members, and not all of it contributes to the success of the team as a whole.

    Advice to Management

    I would recommend that they continue to reinforce their strategic message.


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  5. "George needs to take it back."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Analyst in Cambridge, MA
    Former Employee - Principal Analyst in Cambridge, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company has a better reputation than it currently deserves and good name recognition. So it's still not a bad company to have on your resume (at least not yet).

    Cons

    The current unimaginative management team is gutting the ranks of the researchers and few outstanding people remain. The good people will continue to leave. The recession is bound to make things even worse there as the inexperienced managers (most of them have never worked anywhere else) panic and take increasingly illogical steps to stem the inevitable loss of customers that will ensue.

    Advice to Management

    George Colony is the only bright light at the company. It's too bad he's letting such second-raters run it for him. He needs to step back in and make wholesale changes in the management team.


  6. Helpful (3)

    "High on Promise, Low on Delivery"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Boston, MA
    Current Employee - Account Manager in Boston, MA
    No opinion of CEO

    Pros

    Easy going people, good level of transparency and great place to learn and build skills initially in your career.

    Cons

    Forrester has a Good Culture when you initially join however get ready to have a career stuck in a time freeze wit little to no opportunities for growth/advancement. you feel its all just about the analyst and there is little scope for others to play. While itas understandable as analyst are key to business it ends up creating a org. structure where employees cant grow.

    Advice to Management

    Understanding the motivation of employees at a people level is important and not just making statements on Grand Plans...


  7. Helpful (1)

    "Dying business model"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Still a potent name among enterprise IT buyers and marketers. Affords great networking opportunities for pro-active, entrepreneurial employees.

    Cons

    Business model is dying a death by a thousand cuts. Attempts to transform the company into a IT and marketing consultancy sit in an uneasy tension with current syndicated research business model. Incredibly bloated and silo-ed organization where analysts act as mercenaries instead of teammates. Management notoriously unwilling to make investments in talent and product.

    Advice to Management

    Replace plethora of redundant, ineffective processes with a leaner, more people-focused organization. Scrap convoluted compensation system and foster a culture of collaboration and knowledge sharing for the benefit of the client.


  8. Helpful (3)

    "Horrible management and Salary but a good Company name for your Resume"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Cambridge, MA
    Current Employee - Account Executive in Cambridge, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Forrester is a recognizable and respected brand to carry on your resume which helps when looking outside of Forrester for other jobs. You learn a great deal about various industries and work with senior level individuals. Your sales skills become quite acute as you are selling an intangible product at a high price point.

    Cons

    Very poor pay. Extremely inept Sales management that places a high value on "activity" and little on results. Favortism to sales employees who are "yes" men and don't ask questions. Promotions based on drivers other than performance. A sales compensation plan that does more to anger you than to motivate you. This plan has decreased the average Sale's reps salary over the past 3 years and is continuing to be tuned to further decrease sales pay while stock price and company earnings grow at 15%+ annualy.

    A company that is run by "Analysts" or research intellectual types who have no appreciation for the sales team and treat them accordingly. Extremely restrictive shared services groups that hinder sales ability to perform rather than enhance it. Poor internal policing of sales rules which results in deals being taken from reps and awarded to other based on relationships and arcaic rules.

    Saving the best for last, a money-back-guarantee that allows a client to void any sale you've made regardless of their satisfaction or client service. This results in a sales rep owing copious amounts of commision dollars back to Forrester through no fault of their own. This is the single highest factor in sales rep disatisfaction at Forrester and one of the key reasons why Forrester's best sales reps are abandoning ship faster than the Titanic.

    Advice to Management

    Management (SPECIFICALLY THE EXECUTIVE TEAM) should read the con's and then do everything opposite. This would be a good start.


  9. Helpful (7)

    "Will make you appreciate your next job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Associate in Cambridge, MA
    Former Employee - Research Associate in Cambridge, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good benefits, some interesting work, everyone is helpful and supportive

    Cons

    There is no real transition to analyst from RA. Compensation is terrible, you can't expect to hire smart, motivated people from good colleges for under $40k and expect to keep them.

    Advice to Management

    Fix the starting salary and offer an analyst training program if you want to really develop good analysts


  10. "Recent grads - Not a good place to continue your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Interesting work if you're a go-getter. Forrester is NOT a meritocracy and corporate rules incent treating everyone the same so you have to put in a lot of energy to develop yourself.
    - Very good internal and external relationships. Like work caliber, there are quite a few amazing people here will realize we're all on this sinking ship together and they were great resources that I'm proud to call friends now that I've moved on.

    Cons

    It all trickles down from sr. management.

    - Lumbering bureaucracy that has resulted in restrictive development, a sorry excuse for an old boy's clubs (strange departures and favoritism), and laughable employee treatment/morale

    - Blundering decisions - sweeping changes without visible metrics, testing, or controls

    - Questionable research quality; there are gems but some of the things that get published are

    - Insulting compensation/incentive structure. You're not impoverished but you will receive much more at competitors/similar positions.

    Advice to Management

    Learn how to run a company - hire MBB or force GFC to sell his shares so a PE can purchase and turn it around

    Best of luck!


  11. Helpful (3)

    "This company is going down hill"

    Star Star Star Star Star
    Current Employee - Account Director in Cambridge, MA
    Current Employee - Account Director in Cambridge, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Good work life balance. The hours aren't long and there is flexibility with the job and fun perks and activities for employees like beers every quarter to celebrate new hires, company and team outtings. The people are also great - smart, fun and cool.

    Cons

    The morale is at an all time low right now for sales and the research community. THis company likes to constantly change and creates major issues. The analysts are over worked, the sales department has a unachieveable sales goals and a horrible new comp plan that is paying less than half it did the year before. The attrition is at an all time high.

    Advice to Management

    Attrition will continue unless you fix the sales plan and comp plan. Management gets paid more if the cost of sales is lower but guess what when you lower salaries and bonuses - sales people leave and the new ones you hirer are of lesser caliber. You can get the company to grow by investing in your products not by tweaking the sales comp plan so it's impossible to make money.



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