Forrester Reviews | Glassdoor

Forrester Reviews

Updated May 23, 2017
561 reviews

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4.1
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Forrester Chairman, President, and CEO George F. Colony
George F. Colony
399 Ratings

561 Employee Reviews

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Pros
  • Work life balance is exceptional (in 80 reviews)

  • Very smart people throughout the organization (in 82 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time

    Pros

    I recently joined the new Forrester office in Nashville. Being given the opportunity to work with so many intellectually curious people in this new chapter at Forrester is more than I could have ever imagined. Top to bottom, everyone has been so willing to reach out and offer assistance and guidance in every step of this journey. If you are looking for a company built on collaborative teamwork that encourage you to find your own identity while working with some amazing companies and truly being able to see the difference you are making in the world then Forrester is the right place for you.

    Cons

    What Forrester does for businesses day and and day out is very complex. It is that complexity that can convolute the sales cycle a little. Luckily the teams work closely together to minimize the confusion for our customers with a unified front but it is still an area where we can continue to refine and improve.

    Advice to Management

    Continue investing in the people . The people are what make Forrester great. Thank you for not hiding behind and office door and making yourselves available to the teams and continue doing that as well.


  2. "Sales Representative"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Smart people. Great working environment.

    Cons

    Consistent change without addressing the true need.

    Advice to Management

    More strategic focus is needed to remain competitive in today's market. Listen to your people who are in front of the customer.


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Cambridge, MA
    Current Employee - Manager in Cambridge, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    - Good people to work with

    Cons

    - Need to re-invent their product offerings, instead just rebranding


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Account Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Is a very satisfying place to work as it is great to "challenge" our clients thinking and to help lead "change" at their companies. Lots of freedom to handle your own territory like you are your own"franchise" within your territory.

    Work/Life balance is excellent. Though you may work late or early some days, you also have the freedom to compensate in on other days.

    For the size of Forrester, the health, vision, dental, 401K, benefits are fantastic. They also have other benefits like continuing education, 529 Plans, even legal and life insurance discounts/contributions.

    Cons

    Even though sales is on an annual plan, sales management puts too much pressure on reps in any given month. If they want us to work on a monthly or quarterly plan they should incent us to do so.

    Compensation and territory planning are not down to any science. In fact, you live off a draw for the first three months of the year as they do not have quota's determined until March. Commissions made on sales made in January, February, and March are not paid until April. So the first three months of the year you get a 1K per month draw no matter how much you sold. If you do not make one sale in any of those months, you don't even get the 1K draw.

    Advice to Management

    There have been way too many knee-jerks decisions, not based on facts and with little consultation with sales. "Whole-View, Role-View, now AOC, which are all essentially the same. In today's world, no one looks for research by their title or role. The look for research base on topic but yet Forrester is still not only externally aligned by "roles" but the research teams are as well. Limits collaboration outside of the "role" teams and is not the way research should be presented on the website.

    This just won't change as we report the wallstreet by the increase/decrease in the number of "roles".

    Love George "Forrester" Colony as a person and figurehead for the company. He started this company in his basement and is an icon in our industry. That said, it might be time for him to just be Chairman but not CEO.


  6. Helpful (1)

    "Divas abound"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester full-time

    Pros

    Discussion of hot topics daily at Forrester.

    Cons

    Most people have no real experience in their subject. Ivory towers.


  7. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Great collaboration
    Challenging work
    Smart co-workers
    Exposure to senior leadership

    Cons

    More training and development opportunities

    Advice to Management

    Continue to hire great leaders


  8. Helpful (8)

    "Forrester's best days are behind them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than 3 years)

    Pros

    Forrester has many smart, kind people who are fun to work with. The company treats their employees well and makes a good effort to keep employees happy and engaged. It's a great place to start your career and a fairly well recognized company name for your resume.

    Cons

    Forrester's best days are behind them. Their product innovation is non-existent and while much of their research is valuable, their products are not relevant in today's market. Company decisions are driven by anecdotes rather than data. Which is ironic because they write plenty of research on data analytics. This is partly due to the fact that their data architecture and analytical capabilities are lagging behind more successful companies. They don't do any A/B or hypothesis testing and most decisions are made on the gut feel of the highest paid person in the room.

    If you're looking for a job with plenty of work/life balance, Forrester could be a great fit. If you're looking to work with aggressive people who will work extremely hard and push you to become better at what you do, you might want to look elsewhere. There are way too many middle/upper management employees in this company who provide little value. At Forrester the person who has been around the longest will get the promotion regardless of merit. The person who has been keeping their chair warm the longest, usually wins here. As a result they have high turnover and are way too top heavy with too few "worker bees."

    Lastly, they lost a star in my book because their HR department (which they call employee experience) has made such a strong push over the past year to encourage employees to leave (favorable) glassdoor reviews. I've even heard of them scheduling meetings on employee's calendars for the sole purpose of having the employee leave a review while HR is in the room. I think this defeats the purpose of an unbiased resource like glassdoor, where employees should be able to choose if they want to leave a review or not. I get that you want to have a good GD rating, but instead of focusing so many HR resources on GD reviews, focus it on improving the company. This doesn't mean more happy hours this means listen to employee feedback, listen to customer feedback, listen to your own research and you will achieve a better glassdoor rating organically.

    Advice to Management

    The CEO is a really nice guy but he is holding the company back big time and has got to go. Stop hiring C-level execs! Not every problem can be fixed by hiring an executive. Become data driven. Even your research has shown that only data driven firms will succeed in the future. Improve your tech. Band-aid tech fixes are not a solution. Innovate your products. Don't rename them. Listen to customers and employees and create products that make customers want to purchase again and again rather than leave after 1 year.

    Forrester Response

    May 12, 2017 – Chief People Officer

    Thank you for taking the time to share your experience; clearly you left us with some frustration. To your comments around product innovation and data-driven decision making, Forrester, like other ... More


  9. Helpful (2)

    "Fantastic, intellectual culture"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forrester full-time

    Pros

    Great colleagues, the work challenges you, great thought leadership and very rich dialog to improve thinking, communication and ideas.

    Cons

    None to share with this review.


  10. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Many intelligent people in this organisation and you can learn a lot from them
    - Always surrounded by new ideas & trends, never get bored
    - Great culture, great team
    - Opportunity for growth
    - Great reward for hard work

    Cons

    - A lot to learn
    - If you do not like reading, learning and take in new ideas Forrester is not the place for you to work


  11. Helpful (2)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Cambridge, MA
    Current Employee - Account Manager in Cambridge, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Forrester is a great company with reputable products. There is an acute focus on quality, culture, employee experience, and supporting a work/life balance.

    Cons

    Changes can be sweeping, sometimes without much warning. The corporate strategy seems to shift frequently. The shift to Age of the Customer is a challenge for legacy clients to absorb, and therefore a challenge to renew and sell at times.

    Advice to Management

    Be more aggressive with M&A, the company is in dire need of a face-lift, and developing or acquiring a proprietary technology might just be what Forrester needs to thrive in the Age of the Customer, and keep up with Gartner (who recently acquired CEB)


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