Forrester Reviews | Glassdoor

Forrester Reviews

Updated August 17, 2017
578 reviews

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578 Employee Reviews

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Pros
  • Work life balance is exceptional (in 84 reviews)

  • Very smart people throughout the organization (in 83 reviews)

Cons
  • Demanding work with lots of A-type personalities - hard to strike good work-life balance (in 23 reviews)

  • Not enough support from senior management (in 23 reviews)

More Pros and Cons

  1. Helpful (4)

    "Ask and you shall receive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Consultant in Cambridge, MA
    Current Employee - Data Consultant in Cambridge, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forrester (Less than a year)

    Pros

    If you seek out opportunities for growth, you will most likely find it in spades. The key is advocating for yourself. Moreover, Forrester loves to promote from within so if you see your path shifting, it's relatively easy to find a position in another department.

    Beyond that, there is a strong emphasis on transparency, honesty, and a general curiosity that inherently leads to quality results. I feel proud to deliver our work.

    Cons

    What you gain in a very reasonable work-life balance is reflected in your compensation. It's absolutely enough to live off of, especially for someone like myself coming from the academic/non-profit sector. However, compared to other professional services firms, the pay is relatively low.


  2. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time

    Pros

    some managers are very fair about work life balance. culture is strong.

    Cons

    I don't really have any

    Advice to Management

    none

  3. "Great enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Boston, MA
    Former Employee - Senior Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Challenging work
    Friendly environment
    Great for networking at the C level and above
    Every day is a learning day

    Cons

    Constant shifts in sales strategy
    Bad revelation criteria
    Lack of political support by line mangers

    Advice to Management

    Support verticals


  4. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time

    Pros

    I recently joined the new Forrester office in Nashville. Being given the opportunity to work with so many intellectually curious people in this new chapter at Forrester is more than I could have ever imagined. Top to bottom, everyone has been so willing to reach out and offer assistance and guidance in every step of this journey. If you are looking for a company built on collaborative teamwork that encourage you to find your own identity while working with some amazing companies and truly being able to see the difference you are making in the world then Forrester is the right place for you.

    Cons

    What Forrester does for businesses day and and day out is very complex. It is that complexity that can convolute the sales cycle a little. Luckily the teams work closely together to minimize the confusion for our customers with a unified front but it is still an area where we can continue to refine and improve.

    Advice to Management

    Continue investing in the people . The people are what make Forrester great. Thank you for not hiding behind and office door and making yourselves available to the teams and continue doing that as well.


  5. Helpful (3)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Great collaboration
    Challenging work
    Smart co-workers
    Exposure to senior leadership

    Cons

    More training and development opportunities

    Advice to Management

    Continue to hire great leaders


  6. Helpful (19)

    "Forrester's best days are behind them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than 3 years)

    Pros

    Forrester has many smart, kind people who are fun to work with. The company treats their employees well and makes a good effort to keep employees happy and engaged. It's a great place to start your career and a fairly well recognized company name for your resume.

    Cons

    Forrester's best days are behind them. Their product innovation is non-existent and while much of their research is valuable, their products are not relevant in today's market. Company decisions are driven by anecdotes rather than data. Which is ironic because they write plenty of research on data analytics. This is partly due to the fact that their data architecture and analytical capabilities are lagging behind more successful companies. They don't do any A/B or hypothesis testing and most decisions are made on the gut feel of the highest paid person in the room.

    If you're looking for a job with plenty of work/life balance, Forrester could be a great fit. If you're looking to work with aggressive people who will work extremely hard and push you to become better at what you do, you might want to look elsewhere. There are way too many middle/upper management employees in this company who provide little value. At Forrester the person who has been around the longest will get the promotion regardless of merit. The person who has been keeping their chair warm the longest, usually wins here. As a result they have high turnover and are way too top heavy with too few "worker bees."

    Lastly, they lost a star in my book because their HR department (which they call employee experience) has made such a strong push over the past year to encourage employees to leave (favorable) glassdoor reviews. I've even heard of them scheduling meetings on employee's calendars for the sole purpose of having the employee leave a review while HR is in the room. I think this defeats the purpose of an unbiased resource like glassdoor, where employees should be able to choose if they want to leave a review or not. I get that you want to have a good GD rating, but instead of focusing so many HR resources on GD reviews, focus it on improving the company. This doesn't mean more happy hours this means listen to employee feedback, listen to customer feedback, listen to your own research and you will achieve a better glassdoor rating organically.

    Advice to Management

    The CEO is a really nice guy but he is holding the company back big time and has got to go. Stop hiring C-level execs! Not every problem can be fixed by hiring an executive. Become data driven. Even your research has shown that only data driven firms will succeed in the future. Improve your tech. Band-aid tech fixes are not a solution. Innovate your products. Don't rename them. Listen to customers and employees and create products that make customers want to purchase again and again rather than leave after 1 year.

    Forrester Response

    May 12, 2017 – Chief People Officer

    Thank you for taking the time to share your experience; clearly you left us with some frustration. To your comments around product innovation and data-driven decision making, Forrester, like other... More


  7. Helpful (3)

    "Forrester sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Cambridge, MA
    Current Employee - Senior Account Manager in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 8 years)

    Pros

    Forrester provides you the opportunity to think and act strategically. You are the owner of your business within your territory and given the resources to sell. The strength of the Forrester Brand allows you to reach multiple buyers with ease within the Vendor accounts.

    Cons

    Constant change is distracting at times.

  8. Helpful (2)

    "Fantastic, intellectual culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Forrester full-time

    Pros

    Great colleagues, the work challenges you, great thought leadership and very rich dialog to improve thinking, communication and ideas.

    Cons

    None to share with this review.


  9. Helpful (2)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Cambridge, MA
    Current Employee - Account Manager in Cambridge, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    Forrester is a great company with reputable products. There is an acute focus on quality, culture, employee experience, and supporting a work/life balance.

    Cons

    Changes can be sweeping, sometimes without much warning. The corporate strategy seems to shift frequently. The shift to Age of the Customer is a challenge for legacy clients to absorb, and therefore a challenge to renew and sell at times.

    Advice to Management

    Be more aggressive with M&A, the company is in dire need of a face-lift, and developing or acquiring a proprietary technology might just be what Forrester needs to thrive in the Age of the Customer, and keep up with Gartner (who recently acquired CEB)


  10. Helpful (11)

    "The people make you stay, the leadership makes you leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Forrester full-time (More than 5 years)

    Pros

    Great place to learn
    Very smart people throughout the organization
    Challenging and new work every week
    Great access to very interesting companies doing great things
    Good place to start your career

    Cons

    Culture and moral are very specific to the team
    Moral pretty low on many teams
    Too many layers of management
    Hugely political cultural - I watched many great leaders get pushed out because they spoke up about doing the right thing
    Mediocre compensation for most roles
    Not much product innovation
    Lots of internal competition rather than cooperation

    Advice to Management

    Stop listening to the same 'yes men' about all decisions
    Reduce layers of management
    Promote leaders based on their ability rather than tenure or so you don't lose them to burnout
    Invest in new channels and new products
    Focus on improving moral
    Increase compensation
    Promote internal cooperation rather than competition


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