FortisBC Reviews | Glassdoor

FortisBC Reviews

Updated January 22, 2017
58 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Michael Mulcahy
7 Ratings

58 Employee Reviews

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  1. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Nice working environment
    -Everyone is very helpful
    -Try to get you involved in as much as possible

    Cons

    -More meaningful work would be nice


  2. Helpful (2)

    "Sr Billing Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Billing Analyst in Burnaby, BC (Canada)
    Former Employee - Senior Billing Analyst in Burnaby, BC (Canada)

    Pros

    regular hours and easy work

    Cons

    repetitive work not a lot of variety


  3. "IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maple Ridge, BC (Canada)
    Former Employee - Anonymous Employee in Maple Ridge, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at FortisBC (More than 3 years)

    Pros

    People are great and atmosphere is good, the company do try to make a difference to employees and the communities it touches.

    Cons

    Trying to get any training is near on impossible, the company always appears to be on the back foot and there is never any time, even though budget is allocated for training you never get chance to use it.


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  5. Helpful (5)

    "A people place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FortisBC full-time

    Pros

    Excellent people to work with. Great benefit package and time off. Lots of corporate activities such as Sun Run and Canstruction.

    Cons

    Hiring new employees at higher rates than long term employees. Always seems to be in constant change - people leaving or titles and responsibilities changing.


  6. "Operations Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FortisBC full-time (More than 10 years)

    Pros

    Great location, flexibility and competitive salary

    Cons

    Work environment, lack of open communication


  7. "manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    hours are flexible, people are knowledgable, good benefits

    Cons

    not very efficient due to the union environment


  8. "Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good people who works hard for the company

    Cons

    unproductive management that needs to be reevaluated

    Advice to Management

    listen to your employees.


  9. Helpful (9)

    "Customer Service Center - Burnaby"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Former Employee - Customer Service Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Disapproves of CEO

    I worked at FortisBC full-time

    Pros

    - Amazing Co-Workers
    - Nice building
    - Gym Facilities
    - I honestly customer service in general is probably the best first job experience that one could have as it really teaches you on how to interact with different kinds of people which is important in today's world

    Cons

    I've worked at the call center since it opened until 2016. At the start it was an amazing place to work at. Management and employees worked in harmony as we were all still trying to figure out the systems and the job itself.
    Two years into the job our CEO Michael came to power (yes power is associated with dictator ship, and it has since been nothing short of one). The best managers were fired and the brown-noses, and great talkers were left.
    Enter the new managers. These people are the most inexperienced managers in the world. they have no clue what they are doing, and refuse to learn. They micro-manage and they believe that they are right at all times. The senior management consists of five main managers: D, T, D, C, and S (I'm going to respect their privacy and withhold names). They then have some lower level managers under them who basically do all their work for them. These lower level managers are actually some of the best, but they have no say in anything which is actually unfortunate.
    Do the senior management care about your work life balance? No
     (They scheduled a Temp employee to work 8-4, come back at midnight, then work the following morning 8-4 and then come back at midnight for a whole 2 weeks. and there are many many examples from where that came from

    Do they care about your safety? No
    (We tell customers to leave the building when they think that they smell gas; however when employees smell gas inside the workplace they are told to remain in their seats as there is no smell of gas). (They tried to get a pregnant lady to do a MRI to prove that she was actually injured). (They called a cancer patient multiple times to inquire when she was coming back to work). I wish I was trying to make this up.

    The worst part of it all is, they refuse to learn, listen or care. They have been told numerous times about possible improvements and it goes in one ear and out the other before you have even finished providing your recommendation. When you go to them for issues, they use the famous customer service lines " I can see where you are coming from" "I understand what you're going through". If you are a sweet talker, a suck up , then by all means work at this place. Otherwise stay away, for your health and safety.
    This review is not coming from a "bad or lazy employee". I am proud to say I was good at what I did, and fought the good fight.

    Are they up-front about anything? No.
    NEW EMPLOYEES this is important. If they tell you initially that you "may" or "will have the opportunity" to work a graveyard shift "if you choose to" ; please note that this is the biggest LIE ever. You WILL be put on the shift and they can change your schedule when and where they please. I don't even know how upper management deals with the ridiculous turnaround. We had a group of 18 new employees. Within a month they had dwindled down to 2 (Yes, because they were all put on the graveyard shift).

    - Another Con is the union. Since it is relatively new at the call center, it is not very strong. Things, I think are looking up from that perspective, but I will never know.

    Advice to Management

    Either start to improve or else quit. You guys are ruining a place with great employees who are phenomenal at their jobs. You guys want to make more money and bonuses? Well keep the employees you have working for you happy.


  10. "Lots of opportunity for keen and positive people!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FortisBC full-time (More than 10 years)

    Pros

    Good benefits and pay
    Interesting work
    Challenging work and lots of change to keep you busy
    Stable industry
    Awesome customers
    Beautiful offices

    Cons

    Entitled co-workers makes it tough for some people to keep focused
    Salary equity (or lack of)
    Cultural change ongoing causing uncertainty for people

    Advice to Management

    Keep pushing for change and eliminate negative and entitled employees who won't change.


  11. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FortisBC full-time (More than 5 years)

    Pros

    Vacation time is extremely generous. Work life balance is good.

    Cons

    Lack of communication and accountability in middle management.



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