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FortisBC Reviews

9 reviews

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Michael Mulcahy
1 Rating

9 Employee Reviews

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  1. Helpful (2)

    "Top heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    its a secure job but....

    Cons

    its a very top heavy organization. The merger between the gas and electric utilities a few years ago has created a stockpile of middle managers. So you end up having multiple taskmasters that all want results! too many chiefs not enough indians :) so little to no chance of moving up in the company unless you are from Newfoundland where the parent company is based.

    Advice to Management

    trim the fat. hire some more doers. look for talent within the organization before going outside.. believe me employees respect someone who knows the company not some flashy college grad with a good linked in profile.


  2. "Good benefits, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good people to work with

    Cons

    Management could use some help

  3. Helpful (4)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at FortisBC full-time (More than 3 years)

    Pros

    Non-Management employee's are friendly and support one another, clean work area. Pay is average, medical, dental, extended health, disability and group life insurance for you and your family, pension plan, group RRSP (optional), share purchase plan (optional), three weeks annual paid vacation,

    Cons

    First couple years FortisBC Burnaby Upper Management was supportive, friendly, allowed employee’s to do their job without micro managing and showed true appreciation to their staff. In the last year and a half, Management has eliminated what was once a pleasant positive work environment. Upper Management restructured their team by letting go several Managers who knew their job, were easy to work with, got results and showed genuine concern and support towards their staff. Hourly employees are now left with less qualified Upper Managers who Micro Manage employee’s to the extreme and continuously find fault in their staff every day. No matter how much work you complete, it is never good enough. Since recent restructuring of Upper Management, numerous employees have shown their frustration by going out on a leave of absence, quitting and or finding employment elsewhere. Many have found employment elsewhere while accepting a significant cut in pay.
    Nepotism now runs rapid within the walls of Upper Management in the Burnaby office. Fortis web-site under careers speaks on work life balance. This only applies to Upper Management. If you are a Temporary, part time or full time hourly employee, you can kiss the dream of work life balance goodbye. A good description of today’s Upper Management at FortisBC in the Burnaby office; Clueless, insincere, double standards, despicable, lack of compassion towards hourly staff and Self Centered.

    Advice to Management

    Make better choices in who would be a good fit as a Manager. Consider re-structuring existing Upper Management to improve morale and to prevent a revolving door of hiring, training and exiting employees. It is time for a change.


  4. "Customers treated well, employees - not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Burnaby, BC (Canada)
    Former Contractor - Anonymous Contractor in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at FortisBC as a contractor (More than a year)

    Pros

    Large company, so if you move there's chance to transfer. Competitive pay. Shifts can be traded. Meet/work with lots of cool, hard-working people

    Cons

    Managers don't care about how employees get to work (shift bid every 3 months so schedule changes). Shifts include 4-12am
    and 12am-8am for all in contact centre. If you ever take a sick day or run late, they require you to call attendance line to report AND call your direct manager, and they will still call and harrass you at home. They hire temps who don't get chance to bid for shifts/vacation/get benefits in droves. Temps are supposed to be scheduled with 2-weeks notice, but they frequently change their schedules. Some schedule changes give 1-day notice/are for next day/happen in middle of temp having had multiple days off in a row. If temp planned to travel in that time, and sched changes they're forced to cancel plans or call in sick, then penalized when they apply for a permanent position. If you apply for any open positions they use the fact that you've taken sick days as a reason not to grant you a new position because they want to 'discourage absences' and know that 'other applicants faced same challenges yet had perfect attendance'. They don't announce employee departures(with notice)/accidents/tragedies so the rest of employees can say goodbyes/plan sendoff/visit in hospital/send well wishes to family. Collective agreement worded in way that union's hands usually tied.

    Advice to Management

    Suck less. Act human. Use some of the empathy you fake for customers on employees. Clue in when several people go on stress leave at the same time. Clue in when only 3 temps left in a class of 20+.


  5. Helpful (3)

    "How to lose an employee in 10 days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FortisBC full-time (More than 3 years)

    Pros

    The many good people I've met. Unfortunately most don't stay. Office is new - pension is good if you can hang in there long enough.

    Cons

    Toxic environment created by management drives the high stress leave count. People who actually care about the company are affected most by this.

    Advice to Management

    Try treating employees as if they are human. Even if profit is still the driving factor, try remembering it is less expensive and better business to retain a good employee than to continue to train new ones.


  6. Helpful (2)

    "No value for its Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Representative in Burnaby, BC (Canada)
    Current Employee - Customer Representative in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FortisBC part-time (More than a year)

    Pros

    - good benefits, stable job, clean office

    Cons

    - the management continues to violate the collective bargaining agreement. it works that if no one complains then they just carry on, if a grievance is filed then they make the changes.
    -management has favoritism and that's how your success is determined in the company whether you have the skils or not
    -they promise you everything before getting hired, career development & family work balance, but once you are in everything changes
    -there are no surveys from the employee on how management is performing, its all based on numbers from employees
    -makes the employees lie to the public

    Advice to Management

    - run the business with integrity and start valuing your frontliners
    - think of ways on how to value and use the talent pool that you have internally before hiring outside
    - live to your promises and respect the collective agreement


  7. "Great pay and benefits - bad culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FortisBC full-time (Less than a year)

    Pros

    Great pay and benefits package. Hours are good and office is clean and nice.

    Cons

    Bad culture. Very cliquey and toxic environment. High stress and lots of dirty politics.

  8. Helpful (1)

    "Old Boys club rules and management fears the union"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Approves of CEO

    Pros

    Wages and benefits. The health benefit package will more than cover the medication you will eventually be on.

    Cons

    Mid level management is virtually useless and most of them are trying not to rock the boat on the short sailing to retirement.

    Advice to Management

    You have allowed levels of bureaucracy to establish a footing that isn't even seen in government. Eventually the BCUC will get wind of this gig and pop the bubble.


  9. "Malcontented"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    No opinion of CEO

    Pros

    It pays a wage and puts food on the table

    Cons

    They pick favourites and use the good ol boys

    Advice to Management

    Increase wages/Better retirement benefits/More employee recognition/Think about employees not just the stock price


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