Fortnum & Mason Reviews | Glassdoor

Fortnum & Mason Reviews

Updated July 18, 2017
56 reviews

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2.9
StarStarStarStarStar
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Kate Hobhouse
25 Ratings

56 Employee Reviews

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Pros
  • Great staff discount, nice small company feel and Christmassy atmosphere (in 7 reviews)

  • Nice environment and good quality products, nice colleagues and HR staff, the canteen is really handy and it has nice spaces (in 3 reviews)

Cons
  • The floor managers all seem to have over-inflated egos and are quick to put people down (in 3 reviews)

  • Extremely long hours and little support from senior management- rotas were only distributed a few days before a new working week (in 3 reviews)

More Pros and Cons

  1. "Great brand."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fortnum & Mason full-time

    Pros

    An amazing brand, with plenty to shout about.

    Cons

    Highest level of management is too far removed, in culture if not physical distance, from the rank and file.


  2. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fortnum & Mason part-time (Less than a year)

    Pros

    Nice environment and good quality products, nice colleagues and HR staff, the canteen is really handy and it has nice spaces

    Cons

    Air conditioning is a problem in the summer, in some areas of the shop is really hot, especially the locker room, the management team is sometimes unorganised and unprepared for the tasks.

    Advice to Management

    Comunication to be improved

  3. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great brand to work for
    Friendly management team

    Cons

    Chaotic place to work
    Unorganised stock rooms


  4. "Stuck in the dark ages..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fortnum & Mason full-time (Less than a year)

    Pros

    Good staff discount and friendly, supportive colleagues. Nice environment to work.

    Cons

    Long working hours. No benefits aside from staff discount. Pay doesn't meet the London Living Wage.

    Advice to Management

    Hire more staff and be more flexible with regards to work/life balance. Consider staff wants and needs more often than not.


  5. Helpful (1)

    "interesting company with chaotic management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Christmas Sales Assistant in London, England (UK)
    Former Employee - Christmas Sales Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fortnum & Mason full-time

    Pros

    high quality products; aestatic work environment; mostly very friendly colleagues; decent salary; good staff discount (up to 40%); interesting history of company

    Cons

    very early shifts (at least at St.Pancras branch); indecisive and chaotic management; no lockers or any safe space to store your belongings or to take a break (only at St. Pancras branch);


  6. Helpful (1)

    "Great Community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - great place to be working in;
    - great training provided, staff discounts, sales
    - staff canteen with discounted prices, decent meals on duty however not paid for
    - unlimited coffees and tea
    - people working there have great character, everybody is nice and genuine.
    - it can be boring at times however the variety of brands you would be or are working with, there is plenty of studying to be done.

    Cons

    - the working hours can sometimes be very long
    - if you are chasing a Sales Assistant position at F&M and think that you will earn good commission, you are wrong. It is one of the few businesses where you do not receive bonus for putting extra effort on sales;
    - not all managers will talk to you with respect especially when they will need you to do something at work or "favour"
    - too many approval stages need to be crossed in case you want to switch division ( example : shop floor retail to head office for buying,IT )
    - Biggest Cons of all : The company does not promote in house talent or, very rarely they do !

    Advice to Management

    The retail management should be advised to work more carefully and be more understanding across the business and not to treat people differently just because "that person does not work on my floor which means I am not responsible for him" .


  7. Helpful (2)

    "Customer Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Host in London, England (UK)
    Former Employee - Customer Host in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fortnum & Mason part-time (Less than a year)

    Pros

    Excellent pay and perks. Given plenty of food at lunchtimes and in the evening. Regular socials were also a bonus!

    Cons

    Extremely long hours and little support from senior management- rotas were only distributed a few days before a new working week.

    Advice to Management

    Improve communication with staff- make sure employees receive rotas well in advance. Ensure all staff have their assigned breaks.

  8. Helpful (2)

    "Horribly disorganised and cut throat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fortnum & Mason full-time

    Pros

    Brand
    Products
    Location
    Great on your CV
    Beautiful building with a great heritage

    Cons

    Very cut throat culture unfortunately. Despite all of the pro's people can't stay for long because there is no support. The culture is also quite unhealthy there's a lot of bullying and a really bad blame culture which is a shame because it's stops people growing in their roles and using there initiative because if they get it wrong they are hung out to dry. There's no where for staff to go when they feel like this HR pay no attention and are too preoccupied with themselves. It's a shame as there are some truly lovely people and its a gorgeous brand.

    Advice to Management

    Put the right people in the right jobs and support them. HR needs a complete makeover it should be a support function not a department that adds to the pain. Pay people properly and honestly and have respect for each no matter how senior you are. Good manners and respect should be the norm and build on it from there.


  9. Helpful (2)

    "Unfortunately, would not recommend!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fortnum & Mason full-time

    Pros

    Brand Name on CV
    Central London location
    Some nice colleagues

    Cons

    Inefficiency in all departments
    Always a lack of staff
    Very low pay
    No one stays for longer than a year
    Nothing changes and nothing has changed, forever
    Overpriced and poor products
    Dealing with some really stupid colleagues

    Advice to Management

    Hire staff
    Hire good staff, at all levels, including within the offices
    Try and keep your staff
    Pay more to staff and you may get better staff, but it's not all about the pay!
    Look beyond Fortnum & Mason


  10. "Great brand!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in London, England (UK)
    Current Employee - Anonymous in London, England (UK)

    I have been working at Fortnum & Mason full-time (Less than a year)

    Pros

    Everyone is passionate about the brand!

    Cons

    Not much really on the negative!


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