Four Seasons Reviews in Canada | Glassdoor

Four Seasons Canada Reviews

3 reviews

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Canada

2.0
Star Star Star Star Star
Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
0 Ratings

3 Employee Reviews

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Pros
  • great benefits at other locations (in 53 reviews)

  • There are plenty of comp nights as well as friends and family rates for hotels around the world (in 43 reviews)

Cons
More Pros and Cons

  1. "Self-sacrifice expected - avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Service Professional in Toronto, ON (Canada)
    Former Employee - Food Service Professional in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at Four Seasons full-time (More than 8 years)

    Pros

    Four Seasons Hotels and Resorts can provide you an excellent opportunity for travel, as they have locations all around the globe and are expanding rapidly.

    Lunch/dinner meals provided by the hotel on break (if you're lucky enough to get a break).

    Cons

    Expectations for dedication and self-sacrifice are completely out of whack. Most managers working between 14-18 hours a day, sometimes even more, with no appreciation or proper compensation for these insane hours. You're told that's "just the industry", rather than the Hotel taking a better look at how their management style and priorities need to change in order to create a healthy work environment. They don't take responsibility for their poor management and mistakes, many managers and upper management underqualified for their positions, too many people making contradictory decisions, causing total confusion and frustration for assistant and middle management.

    HUGE revolving door for line staff and management. Constant turnover.

    Hotel claims pay rates for line employees is competitive, which is true if you're comparing them to that of a fast food chain. Not in comparison to competitor hotel companies.

    Constantly lowering job titles and salaries but increasing job duties to save a dime. Working employees especially assistant and middle management to the bone, squeezing every bit they can out of them - which I find degrading and insulting.

    You're told that you should 'stop caring so much about money' and start thinking of your employment with the FS as more of a gift of opportunity. Like you're not working your butt off to keep your job. They want you to think you're lucky to work there, but the cost of living doesn't allow for most of us to discard pay gaps as a real life issue. If I'm going to work more than 12 hours per day I sure as hell am not doing it for 50k.

    Disappointed in this company after many years of service. Their mentality has changed with new company ownership - it's become a giant corporate monster, they don't care about their employees happiness or health and they no longer live by their own golden rule of "treating others as you expect to be treated yourself".

    Very sad.

    Advice to Management

    Listen to your employees both managers and non - when they tell you there's no work life balance. Stop telling them they just have a 'poor outlook' or that they just 'care too much about money'. These hardworking, caring people are not your slaves, and you're just as lucky to have THEM as they are to have an opportunity to work for YOU.


  2. "An underwhelming experience characterized by an unnecessarily tense operational environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services in Toronto, ON (Canada)
    Former Employee - Guest Services in Toronto, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    -Good benefits relevant to industry standard
    -Challenging, high service environment

    Cons

    -Complexities and bureaucracy of unionised positions
    -Existence of 'not my job culture'
    -New employees are disadvantaged by union seniority
    -Poor scheduling
    -Inconsistency of management decisions

    Advice to Management

    I would suggest treating new employees as more valuable, as well as recognising a job well done, not just 'room for improvement'. I would recommend that senior management cuts ties with the union, as the benefits for most employees are negligible at most.


  3. Helpful (1)

    "Looks good to have on a resume but benefits only look good on paper and management does not walk the walk."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Club Attendant in Toronto, ON (Canada)
    Former Employee - Health Club Attendant in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They have an outstanding reputation that looks great on a resume. They hire the best people.

    Cons

    Management has gone downhill and the founder is out of touch with reality. Double standard for equal treatment. Getting time off is difficult and people are unwilling to help others out with time off.

    Advice to Management

    Don't act like you're better than the regular employees. Walk the walk and give personal feedback for performance. Nobody wants to be congratulated by a general company wide email when the sender has never bothered to introduce themselves.


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