Four Seasons Reviews in Canada | Glassdoor

Four Seasons Canada Reviews

Updated September 2, 2017
28 reviews

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Canada

3.6
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Four Seasons CEO Allen Smith
Allen Smith
7 Ratings

28 Employee Reviews

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Pros
  • Great Benefits, free hotel rooms at other properties (in 58 reviews)

  • Ability to use complementary nights at different resorts around the world (in 23 reviews)

Cons
More Pros and Cons

  1. "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - House Keeping in Vancouver, BC (Canada)
    Former Employee - House Keeping in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Four Seasons part-time (More than a year)

    Pros

    the staff were very friendly

    Cons

    No room for groth or sucsess in company

    Advice to Management

    none


  2. "It is a great and dynamic company. They care about their employees. The golden rule is legit!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Core Agent in Toronto, ON (Canada)
    Current Employee - Core Agent in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Four Seasons full-time (More than a year)

    Pros

    I learned a lot with this brand especially giving true meaning to the words luxury, excellent customer service and team work. If you are passionate for the hospitality industry, this is the best place for you.

    Cons

    Probably just the salary. They hire more people to do the job so you can provide the best possible service. This leaves the salary on a standard rate.

  3. Helpful (1)

    "Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Neutral Outlook
    No opinion of CEO

    I worked at Four Seasons full-time (More than 8 years)

    Pros

    There are many good people in the company -- at the corporate and property level -- who make coming to work worthwhile.
    Employee comp nights are a great perk.
    Four Seasons brand has a strong reputation and commands respect when dealing with owners and external partners around the world.

    Cons

    'Golden Rule' culture has eroded considerably during the past several years.
    No clear vision or direction for the company's future.

    Advice to Management

    Please treat your staff as you would have them treat you -- with dignity, respect, and appreciation for a job well done.


  4. "Terrible...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Toronto, ON (Canada)
    Former Employee - Reservations Sales Agent in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time

    Pros

    - free lunch
    - nothing else

    Cons

    - terrible work environment
    - horrible hours
    - terrible support
    - lead by horrible manager, power hungry Jenan

    Advice to Management

    get new management


  5. "Good company, good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bellman in Vancouver, BC (Canada)
    Former Employee - Bellman in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Four Seasons full-time (Less than a year)

    Pros

    Great management team
    Never really had a down day
    Lunch provided
    Tips

    Cons

    Work nights if you're new. It's not bad every once in a while, but terrible if it's not what you expected

    Advice to Management

    Ya'll were pretty great people


  6. "a good place to work if you are not very ambitious"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Four Seasons (Less than a year)

    Pros

    Good atmosphere, great working environment, very nice people, great management group, supportive team, support your ongoing studying, and they have breakfast and lunch provided

    Cons

    not thinking of any at the moment


  7. "Self-sacrifice expected - avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Service Professional in Toronto, ON (Canada)
    Former Employee - Food Service Professional in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at Four Seasons full-time (More than 8 years)

    Pros

    Four Seasons Hotels and Resorts can provide you an excellent opportunity for travel, as they have locations all around the globe and are expanding rapidly.

    Lunch/dinner meals provided by the hotel on break (if you're lucky enough to get a break).

    Cons

    Expectations for dedication and self-sacrifice are completely out of whack. Most managers working between 14-18 hours a day, sometimes even more, with no appreciation or proper compensation for these insane hours. You're told that's "just the industry", rather than the Hotel taking a better look at how their management style and priorities need to change in order to create a healthy work environment. They don't take responsibility for their poor management and mistakes, many managers and upper management underqualified for their positions, too many people making contradictory decisions, causing total confusion and frustration for assistant and middle management.

    HUGE revolving door for line staff and management. Constant turnover.

    Hotel claims pay rates for line employees is competitive, which is true if you're comparing them to that of a fast food chain. Not in comparison to competitor hotel companies.

    Constantly lowering job titles and salaries but increasing job duties to save a dime. Working employees especially assistant and middle management to the bone, squeezing every bit they can out of them - which I find degrading and insulting.

    You're told that you should 'stop caring so much about money' and start thinking of your employment with the FS as more of a gift of opportunity. Like you're not working your butt off to keep your job. They want you to think you're lucky to work there, but the cost of living doesn't allow for most of us to discard pay gaps as a real life issue. If I'm going to work more than 12 hours per day I sure as hell am not doing it for 50k.

    Disappointed in this company after many years of service. Their mentality has changed with new company ownership - it's become a giant corporate monster, they don't care about their employees happiness or health and they no longer live by their own golden rule of "treating others as you expect to be treated yourself".

    Very sad.

    Advice to Management

    Listen to your employees both managers and non - when they tell you there's no work life balance. Stop telling them they just have a 'poor outlook' or that they just 'care too much about money'. These hardworking, caring people are not your slaves, and you're just as lucky to have THEM as they are to have an opportunity to work for YOU.

  8. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Four Seasons full-time (More than 3 years)

    Pros

    Company that really cares about their employees, great benefits, rapidly expanding making way for lot of opportunity to move up, pays better then any other high end hotel company, a great work environment to learn and grow. Nice to work for a company who isn't focused on $ but focused on well being of employees and guest experience

    Cons

    Politics like many places. Sometimes you see people promoted who haven't necessarily earned it, but campaigned and for it instead.

    Advice to Management

    Promote from within and promote those most deserving of it.


  9. "Meh place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Sous Chef in Toronto, ON (Canada)
    Former Employee - Junior Sous Chef in Toronto, ON (Canada)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Four Seasons full-time (More than 3 years)

    Pros

    Good place to grow from and move around the company

    Cons

    To much politics when it's comes to management but hey that's every place.

    Advice to Management

    Take note on your key employees that have been there the most and would do anything for the company treat them with respect


  10. "Banquet Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Toronto, ON (Canada)
    Current Employee - Banquet Server in Toronto, ON (Canada)
    Recommends
    Neutral Outlook

    I have been working at Four Seasons part-time (Less than a year)

    Pros

    Great employer, nice staff cafeteria, less work for a banquet server comparing to other banquet halls or hotels in Toronto

    Cons

    This job could require staff to finish late at night. Long term standing and walking is usually required.

    Advice to Management

    Input better training for all staff, and create better communication among all staff


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